Privacy Policy

Last updated: Apr 29, 2024 9:18 AM

We value your privacy very highly. Please read this Privacy Policy carefully before using the FlightNurse.co.uk Website (the "Website") operated by Flight Nurse, a(n) Private Limited Company formed in Scotland, with a registration number of SC504988 ("us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

What information we collect, how we use it, what happens if we don't have it, and the legal basis for processing this information

We collect any and all information that you enter on this Website. We collect the following information about you:

Identifying information - Name

Specific piece of information

Name

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation.

How we use this information

  • Enforcing our Terms of Service;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Providing customer service;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Identifying information - Postal / Shipping address

Specific piece of information

Postal / Shipping address

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation.

How we use this information

  • Enforcing our Terms of Service;
  • Performing services;
  • Providing customer service;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Identifying information - Billing address

Specific piece of information

Billing address

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation.

How we use this information

  • Enforcing our Terms of Service;
  • Performing services;
  • Providing customer service;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Identifying information - Phone number

Specific piece of information

Phone number

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation.

How we use this information

  • Enforcing our Terms of Service;
  • Performing services;
  • Providing customer service;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Identifying information - IP address

Specific piece of information

IP address

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation.

How we use this information

  • Enforcing our Terms of Service;
  • Performing services;
  • Providing customer service;
  • Resolving disputes;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for resolving disputes will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Identifying information - Email address

Specific piece of information

Email address

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary for compliance with a legal obligation.

How we use this information

  • Enforcing our Terms of Service;
  • Performing services;
  • Providing customer service;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Identifying information - Device identifier

Specific piece of information

Device identifier

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary for compliance with a legal obligation.

How we use this information

  • Enforcing our Terms of Service;
  • Performing services;
  • Providing customer service;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Identifying information - Passport

Specific piece of information

Passport

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation.

How we use this information

  • Performing services;
  • Providing customer service;
  • Short-term transient use;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for performing services will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for short-term transient use will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Insurance information - Unique identifier used by your insurance provider

Specific piece of information

Unique identifier used by your insurance provider

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation.

How we use this information

  • Enforcing our Terms of Service;
  • Performing services;
  • Providing customer service;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Characteristics of protected classifications - Age

Specific piece of information

Age

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation;
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

How we use this information

  • Enforcing our Terms of Service;
  • Performing services;
  • Providing customer service;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Characteristics of protected classifications - Physical disabilities

Specific piece of information

Physical disabilities

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation.

How we use this information

  • Enforcing our Terms of Service;
  • Performing services;
  • Providing customer service;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Characteristics of protected classifications - Mental disabilities

Specific piece of information

Mental disabilities

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation;
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

How we use this information

  • Enforcing our Terms of Service;
  • Performing services;
  • Providing customer service;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Characteristics of protected classifications - Sex

Specific piece of information

Sex

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation;
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

How we use this information

  • Enforcing our Terms of Service;
  • Performing services;
  • Providing customer service;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Characteristics of protected classifications - Gender

Specific piece of information

Gender

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation.

How we use this information

  • Enforcing our Terms of Service;
  • Performing services;
  • Providing customer service;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Characteristics of protected classifications - Gender identity

Specific piece of information

Gender identity

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation.

How we use this information

  • Enforcing our Terms of Service;
  • Performing services;
  • Providing customer service;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Characteristics of protected classifications - Gender expression

Specific piece of information

Gender expression

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation;
  • Processing is necessary to protect the vital interests of the user or of another person.

How we use this information

  • Enforcing our Terms of Service;
  • Performing services;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Providing customer service;
  • Short-term transient use;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for short-term transient use will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Commercial information - Records of personal property

Specific piece of information

Records of personal property

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation.

How we use this information

  • Enforcing our Terms of Service;
  • Performing services;
  • Providing customer service;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Sensitive personal information - Passport number

Specific piece of information

Passport number

Legal basis for processing this information

  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation.

How we use this information

  • Enforcing our Terms of Service;
  • Performing services.

What happens if we don't have this information

  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible.

Sensitive personal information - Race

Specific piece of information

Race

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation.

How we use this information

  • Enforcing our Terms of Service;
  • Performing services;
  • Providing customer service;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for verifying customer information will not be possible.

With whom we share your personal information

We share the following personal information with the following categories of third parties:

Identifying information - Passport

Specific piece of personal information shared

Passport

Categories of third parties with whom personal information is/was shared

  • Customer management systems;
  • Travel Operators.

Sensitive personal information - Passport number

Specific piece of personal information shared

Passport number

Categories of third parties with whom personal information is/was shared

  • Travel Operators.

Cookies

A cookie is a small piece of data sent from a website and stored on your device by your browser. Cookies are generally used to allow websites to respond to you as an individual, to remember your preferences, to test content, and to analyze your interactions with Websites or with advertisements. This Website does not collect cookies.

Children's privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.

Information retention

We retain all of the information that we collect for a period of 12 months.

The rights of United Kingdom residents

Residents of the United Kingdom have the following rights with regard to their personal information:

  1. The right to access your information. You have the right to access any information that we may have collected on you. You can request copies of the information that we have on you in a structured, commonly used, machine-readable format.
  2. Information transmission. You have the right to ask us to transmit your personal information that we have collected on you to another provider, where technically feasible.
  3. Rectification of information. You have the right to request that we amend any of the information that we have collected on you.
  4. You have a right to withdraw your consent to the processing of your data.
  5. You have a right to request that we restrict the processing of your data.
  6. You have a right to request that we delete all or some of the information that we have collected on you.
  7. You have the right to lodge a complaint regarding our collection, sharing and processing of data with the Information Commissioner's Office or any other competent authority.

Exercising your rights

Residents of the United Kingdom may exercise the rights specified above by submitting a consumer request to:

Catherine Scarr
Ms
contact@flightnurse.co.uk
01228737988
30/5 Hardengreen Industrial Estate Dalkeith
Scotland
FlightNurse.co.uk

We will need to verify your identity prior to effectuating your request and may ask you to provide personal information to do so. We will respond to most consumer requests within 30 days of receipt. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.

Location of data processing

All data processing activities undertaken by us take place in Scotland.

Questions

If you have any questions about this Privacy Policy, please contact us at contact@flightnurse.co.uk.