Last updated: Sep 3, 2024 8:42 AM

We value your privacy very highly. Please read this Privacy Policy carefully before using the motumonline.com.au Website (the "Website") operated by Physio Smart Pty Ltd, a(n) Company formed in Australia ("us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

What information we collect and store, where we get this information, and how we use this information

We collect and store any and all information that you enter on this Website. We collect and store the following information about you:

Category of information	Specific piece of information	Where we get this information	How we use this information	What happens if we don't have this information
Identifying information	Name	Information submitted by the consumer.	Marketing and advertising; Performing services; Processing or fulfilling orders or transactions; Processing payments; Providing customer service.	Our use of your data for marketing and advertising will not be possible; Our use of your data for performing services will not be possible; Our use of your data for processing or fulfilling orders or transactions will not be possible; Our use of your data for processing payments will not be possible; Our use of your data for providing customer service will not be possible.
Identifying information	Postal / Shipping address	Information submitted by the consumer.	Processing or fulfilling orders or transactions; Processing payments.	Our use of your data for processing or fulfilling orders or transactions will not be possible; Our use of your data for processing payments will not be possible.
Identifying information	Billing address	Information submitted by the consumer.	Processing or fulfilling orders or transactions; Processing payments.	Our use of your data for processing or fulfilling orders or transactions will not be possible; Our use of your data for processing payments will not be possible.
Identifying information	Phone number	Information submitted by the consumer.	Processing or fulfilling orders or transactions; Processing payments.	Our use of your data for processing or fulfilling orders or transactions will not be possible; Our use of your data for processing payments will not be possible.
Identifying information	IP address	Tracking pixels.	Analytics.	Our use of your data for analytics will not be possible.
Identifying information	Email address	Information submitted by the consumer.	Providing customer service.	Our use of your data for providing customer service will not be possible.
Identifying information	Device identifier	Information submitted by the consumer; Tracking pixels; The observation and recording of activities by the business, such as through the use of cookies.	Analytics; Providing customer service.	Our use of your data for analytics will not be possible; Our use of your data for providing customer service will not be possible.
Financial information	Credit card or debit card number	Information submitted by the consumer.	Processing payments.	Our use of your data for processing payments will not be possible.
Financial information	Card expiration date	Information submitted by the consumer.	Processing payments.	Our use of your data for processing payments will not be possible.
Financial information	Card CVV (security code)	Information submitted by the consumer.	Processing payments.	Our use of your data for processing payments will not be possible.
Internet or other electronic activity	Information regarding your interaction with our website or application	Information submitted by the consumer; Tracking pixels; The observation and recording of activities by the business, such as through the use of cookies.	Analytics; Debugging to identify and repair errors; Marketing and advertising; Performing services; Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities.	Our use of your data for analytics will not be possible; Our use of your data for debugging to identify and repair errors will not be possible; Our use of your data for marketing and advertising will not be possible; Our use of your data for performing services will not be possible; Our use of your data for protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities will not be possible.

We are not required to collect this information by a law, court order, nor by a tribunal order. We do not combine nor link the personal information that we hold about you.

With whom we share your personal information

We share the personal information below with the following third parties for the following reason(s):

Category of personal information shared	Specific piece of personal information shared	Categories of third parties with whom personal information is/was shared	Reason(s) for sharing
Identifying information	Name	Email service providers.	To manage our interactions with you; To prevent or investigate fraud; To process transactions.
Identifying information	Postal / Shipping address	Financial transactions processors.	To process transactions.
Identifying information	Billing address	Financial transactions processors.	To process transactions.
Identifying information	Phone number	Financial transactions processors.	To process transactions.
Identifying information	IP address	Data analytics providers; Hosting providers.	To analyze your interactions with us or our website; To prevent or investigate fraud.
Identifying information	Email address	Email service providers.	To manage our interactions with you.
Identifying information	Device identifier	Data analytics providers; Hosting providers.	To analyze your interactions with us or our website; To prevent or investigate fraud.
Financial information	Credit card or debit card number	Financial transactions processors.	To process transactions.
Financial information	Card expiration date	Financial transactions processors.	To process transactions.
Financial information	Card CVV (security code)	Financial transactions processors.	To process transactions.
Internet or other electronic activity	Information regarding your interaction with our website or application	Advertising networks; Data analytics providers; Email marketing vendors; Hosting providers.	To manage our interactions with you; To provide you with advertisements; To analyze your interactions with us or our website; To market to you via email.

How we protect your personal information

We have implemented the following measures to protect and safeguard your personal information:

Limiting the amount of personal information that we collect to strictly necessary only;
Using ssl or other secure connection technologies when receiving or sending personal information beyond internal networks;
Maintaining up-to-date software and safeguards.

Cookies

A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies and may use cookies for reasons including, but not limited to:

Analyzing our Website traffic;
Analyzing your interactions with advertisements;
Identifying if you are signed in to the Website;
Testing content on the Website;
Storing information about your preferences;
Recognizing when you return to the Website.

Most web browsers automatically accept cookies. However, you can modify your browser settings to decline cookies, if you prefer. This setting may prevent you from taking full advantage of the Website.

Children's privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.

Analytics programs

This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.

Information retention

We retain all of the information that we collect until we no longer need the information to contact you.

Direct marketing

We use the information that we collect about you for direct marketing purposes. Direct marketing is the act of selling products or services directly to consumers rather than through retailers. Residents of Australia - You may, at any time, request that we cease to use your information for direct marketing purposes by emailing us at hello@physiosmart.com.au.

The rights of Australia residents

The residents of Australia have the following rights with regard to their personal information:

The right to access the personal information that we have collected about you;
The right to request that we amend any of the information that we have collected about you;
The right to not have to identify yourself, or of using a pseudonym in certain circumstances;
The right to stop receiving unwanted direct marketing;
The right to lodge a complaint regarding our collection, sharing, and processing of your personal information with competent authorities in the proper jurisdiction.

Exercising your rights

Residents of Australia may exercise the rights specified above by submitting a consumer request to:

Matt Heavyside
hello@physiosmart.com.au
+618 8363 6370
296 Payneham Road Payneham SA 5070
Australia

We will need to verify your identity prior to effectuating your request and may ask you to provide personal information to do so.

We will respond to most consumer requests within a reasonable period of time, not exceeding 30 days of receipt of the request. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request(s), we will provide you with the reasons for such denials.

Complaints

You have the right to lodge a complaint regarding our collection, use and sharing of your personal information by contacting us at the following contact information:

Matt Heavyside
hello@physiosmart.com.au
+618 8363 6370
296 Payneham Road Payneham SA 5070
Australia

Any such complaints must first be addressed to us in writing as required by Australia Privacy Act 1988 S 40(1A). We will respond to all complaints within a reasonable time (usually 30 days). If you are not satisfied with our response to your complaint, you may then lodge a complaint with the Office of the Australian Information Commissioner by following the steps on this Lodge a Privacy Complaint (Australia) page.

Transferring data

We plan to transfer data to the United States.

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website or application.

Questions

If you have any questions about this Privacy Policy, please contact us at hello@physiosmart.com.au.