Privacy Policy

Last updated: Jun 25, 2024 10:03 AM

We value your privacy very highly. Please read this Privacy Policy carefully before using the https://artesiainsgroup.com Website (the "Website") operated by Artesia Underwriters Insurance Group, LLC, a(n) Limited Liability Company formed in Texas, United States ("us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

What information we collect and store

We collect and store any and all information that you enter on this Website. We collect the following information about you:

Category of informationSpecific piece of informationHow we use this information
Identifying informationName
  • Analytics;
  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Creating new features;
  • Debugging to identify and repair errors;
  • Detecting security incidents;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Providing customer service;
  • Recording voice calls;
  • Resolving disputes;
  • Verifying customer information.
Identifying informationPostal / Shipping address
  • Analytics;
  • Creating new features;
  • Debugging to identify and repair errors;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Participation in surveys and contests;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Providing customer service;
  • Verifying customer information.
Identifying informationBilling address
  • Analytics;
  • Creating new features;
  • Debugging to identify and repair errors;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Participation in surveys and contests;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Providing customer service;
  • Verifying customer information.
Identifying informationPhone number
  • Analytics;
  • Creating new features;
  • Debugging to identify and repair errors;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Participation in surveys and contests;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Providing customer service;
  • Verifying customer information.
Identifying informationIP address
  • Analytics;
  • Creating new features;
  • Debugging to identify and repair errors;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Participation in surveys and contests;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Providing customer service;
  • Verifying customer information.
Identifying informationEmail address
  • Analytics;
  • Creating new features;
  • Debugging to identify and repair errors;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Participation in surveys and contests;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Providing customer service;
  • Verifying customer information.
Identifying informationAccount name
  • Analytics;
  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Creating new features;
  • Debugging to identify and repair errors;
  • Detecting security incidents;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Providing customer service;
  • Recording voice calls;
  • Resolving disputes;
  • Verifying customer information.
Insurance informationPolicy number
  • Analytics;
  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Creating new features;
  • Debugging to identify and repair errors;
  • Detecting security incidents;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Providing customer service;
  • Recording voice calls;
  • Resolving disputes;
  • Verifying customer information.
Insurance informationClaims history
  • Analytics;
  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Creating new features;
  • Debugging to identify and repair errors;
  • Detecting security incidents;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Providing customer service;
  • Recording voice calls;
  • Resolving disputes;
  • Verifying customer information.
Financial informationCredit card or debit card number
  • Analytics;
  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Creating new features;
  • Debugging to identify and repair errors;
  • Detecting security incidents;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Providing customer service;
  • Recording voice calls;
  • Resolving disputes;
  • Verifying customer information.
Financial informationCard expiration date
  • Analytics;
  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Creating new features;
  • Debugging to identify and repair errors;
  • Detecting security incidents;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Providing customer service;
  • Recording voice calls;
  • Resolving disputes;
  • Verifying customer information.
Financial informationCard CVV (security code)
  • Analytics;
  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Creating new features;
  • Debugging to identify and repair errors;
  • Detecting security incidents;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Providing customer service;
  • Recording voice calls;
  • Resolving disputes;
  • Verifying customer information.
Financial informationBank account number
  • Analytics;
  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Creating new features;
  • Debugging to identify and repair errors;
  • Detecting security incidents;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Providing customer service;
  • Recording voice calls;
  • Resolving disputes;
  • Verifying customer information.
Internet or other electronic activityBrowsing history
  • Analytics;
  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Creating new features;
  • Debugging to identify and repair errors;
  • Detecting security incidents;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Providing customer service;
  • Recording voice calls;
  • Resolving disputes;
  • Verifying customer information.
Internet or other electronic activitySearch history
  • Analytics;
  • Creating new features;
  • Debugging to identify and repair errors;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Participation in surveys and contests;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Providing customer service;
  • Verifying customer information.
Internet or other electronic activityInformation regarding your interaction with our website or application
  • Analytics;
  • Creating new features;
  • Debugging to identify and repair errors;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Participation in surveys and contests;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Providing customer service;
  • Verifying customer information.
Sensitive personal informationSocial Security Number
  • Analytics;
  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Creating new features;
  • Debugging to identify and repair errors;
  • Detecting security incidents;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Providing customer service;
  • Recording voice calls;
  • Resolving disputes;
  • Verifying customer information.
Sensitive personal informationDriver's license number
  • Analytics;
  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Creating new features;
  • Debugging to identify and repair errors;
  • Detecting security incidents;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Providing customer service;
  • Recording voice calls;
  • Resolving disputes;
  • Verifying customer information.
Sensitive personal informationState ID card number
  • Analytics;
  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Creating new features;
  • Debugging to identify and repair errors;
  • Detecting security incidents;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Providing customer service;
  • Recording voice calls;
  • Resolving disputes;
  • Verifying customer information.
Sensitive personal informationPassport number
  • Analytics;
  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Creating new features;
  • Debugging to identify and repair errors;
  • Detecting security incidents;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Providing customer service;
  • Recording voice calls;
  • Resolving disputes;
  • Verifying customer information.
Sensitive personal informationVoice recordings
  • Analytics;
  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Creating new features;
  • Debugging to identify and repair errors;
  • Detecting security incidents;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Providing customer service;
  • Recording voice calls;
  • Resolving disputes;
  • Verifying customer information.

Please note that if you call us, we may also record and store your call with us and may use such recording for training and customer service purposes.

Note that we do not use your personal information for the purposes of targeted advertising, nor for profiling. Please see the "Your Rights" section below for more information about exercising your privacy rights related to profiling and targeted advertising.

With whom we share your personal information

We share the following personal information with the following categories of third parties:

Category of personal information sharedSpecific piece of personal information sharedCategories of third parties with whom personal information is/was shared
Identifying informationName
  • Customer management systems;
  • Data analytics providers;
  • Email service providers;
  • Financial transactions processors.
Identifying informationPostal / Shipping address
  • Customer management systems;
  • Data analytics providers;
  • Email service providers.
Identifying informationBilling address
  • Customer management systems;
  • Data analytics providers;
  • Email service providers.
Identifying informationPhone number
  • Customer management systems;
  • Data analytics providers;
  • Email service providers.
Identifying informationIP address
  • Customer management systems;
  • Data analytics providers;
  • Email service providers.
Identifying informationEmail address
  • Customer management systems;
  • Data analytics providers;
  • Email service providers.
Identifying informationAccount name
  • Customer management systems;
  • Data analytics providers;
  • Email service providers;
  • Financial transactions processors.
Insurance informationPolicy number
  • Customer management systems;
  • Data analytics providers;
  • Email service providers;
  • Financial transactions processors.
Insurance informationClaims history
  • Customer management systems;
  • Data analytics providers;
  • Email service providers;
  • Financial transactions processors.
Financial informationCredit card or debit card number
  • Customer management systems;
  • Data analytics providers;
  • Email service providers;
  • Financial transactions processors.
Financial informationCard expiration date
  • Customer management systems;
  • Data analytics providers;
  • Email service providers;
  • Financial transactions processors.
Financial informationCard CVV (security code)
  • Customer management systems;
  • Data analytics providers;
  • Email service providers;
  • Financial transactions processors.
Financial informationBank account number
  • Customer management systems;
  • Data analytics providers;
  • Email service providers;
  • Financial transactions processors.
Internet or other electronic activityBrowsing history
  • Customer management systems;
  • Data analytics providers;
  • Email service providers;
  • Financial transactions processors.
Internet or other electronic activitySearch history
  • Customer management systems;
  • Data analytics providers;
  • Email service providers.
Internet or other electronic activityInformation regarding your interaction with our website or application
  • Customer management systems;
  • Data analytics providers;
  • Email service providers.
Sensitive personal informationSocial Security Number
  • Customer management systems;
  • Data analytics providers;
  • Email service providers;
  • Financial transactions processors.
Sensitive personal informationDriver's license number
  • Customer management systems;
  • Data analytics providers;
  • Email service providers;
  • Financial transactions processors.
Sensitive personal informationState ID card number
  • Customer management systems;
  • Data analytics providers;
  • Email service providers;
  • Financial transactions processors.
Sensitive personal informationPassport number
  • Customer management systems;
  • Data analytics providers;
  • Email service providers;
  • Financial transactions processors.
Sensitive personal informationVoice recordings
  • Customer management systems;
  • Data analytics providers;
  • Email service providers;
  • Financial transactions processors.

Sale of your information

We do not sell your personal information. Please see the "Your Rights" section below for more information about exercising your privacy rights regarding sales of your personal information.

Cookies

A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies and may use cookies for reasons including, but not limited to:

Most web browsers automatically accept cookies. However, you can modify your browser settings to decline cookies, if you prefer. This setting may prevent you from taking full advantage of the Website.

Children's privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.

Analytics programs

This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.

Your Rights

All visitors and users of this Website have the following rights with regard to their personal information:

  1. The right to confirm whether we are processing your personal information;
  2. The right to access the personal information that we hold about you;
  3. The right to receive the personal information that we hold about you in a portable and, to the extent feasible, a readily usable format that allows you to transmit this information to another entity;
  4. The right to request that we amend any of the information that we have collected about you;
  5. The right to request that we delete some or all of the personal information that we have collected about you;
  6. The right to opt out of sales of your personal information;
  7. The right to not be discriminated against based upon your exercise of your privacy rights;
  8. The right to opt out of the use of your personal information for purposes of targeted advertising;
  9. The right to opt out of the use of your personal information for the purposes of profiling in furtherance of decisions that could produce legal or similarly significant effects concerning you.

Exercising your rights

You may exercise the rights specified above by submitting a consumer request to:

Peter McGannon Gomez
CEO
peter@artesiainsgroup.com
888.343.1191
2034 Airline Road STE A Corpus Christi, TX 78412
United States of America
https://artesiainsgroup.com/contact

We will need to verify your identity prior to effectuating your request and may ask you to provide personal information to do so.

You may also designate an authorized agent to exercise your rights on your behalf. You may designate an agent via any of the ways used to submit requests on your behalf. We will request the agent to verify that he or she has the authority to submit requests on your behalf. We will do so by asking the agent to submit the following information:

Please note that we may not be able to process your request if your designated agent and/or you do not provide us with the above information.

We will respond to most consumer requests within 45 days of receipt. However, some requests may take longer. We will notify you in writing if we need more time to respond (up to 90 days total). We have the ability to deny your request(s) if certain exceptions in the law apply. If we deny your request, we will provide you with reasons for such denial.

You have the right to appeal a refusal to take action on a rights request. You may file an appeal to us at the contact information provided above. We will respond to most appeal requests within 60 days of receipt. In our response to your appeal, we will inform you of any actions taken or not taken and the reason(s) as to why. Normally, we do not charge a fee to process or respond to consumer requests. However, we may charge a fee for a third or subsequent request within a 12-month period.

Third-party websites

This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Questions

If you have any questions about this Privacy Policy, please contact us at customerservice@artesiainsgroup.com.