Privacy Policy

Last updated: Jun 15, 2023 12:26 PM

We value your privacy very highly. Please read this Privacy Policy carefully before using the www.nbfoodbank.org Website (the "Website") operated by San Antonio Food Bank, a(n) Nonprofit formed in Texas, United States ("us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

What information we collect, how we use it, what happens if we don't have it, and the legal basis for processing this information

We collect any and all information that you enter on this Website. We collect the following information about you:

Category of informationSpecific piece of informationLegal basis for processing this informationHow we use this informationWhat happens if we don't have this information
Identifying informationName
  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation.
  • Analytics;
  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Participation in surveys and contests;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Targeted advertising;
  • Verifying customer information.
  • Our use of your data for analytics will not be possible;
  • Our use of your data for auditing compliance will not be possible;
  • Our use of your data for auditing transactions that the consumer has entered into will not be possible;
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for marketing and advertising will not be possible;
  • Our use of your data for participation in surveys and contests will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for targeted advertising will not be possible;
  • Our use of your data for verifying customer information will not be possible.
Identifying informationPostal / Shipping address
  • The user has provided consent to the processing of their information.
  • Auditing transactions that the consumer has entered into;
  • Participation in surveys and contests;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments.
  • Our use of your data for auditing transactions that the consumer has entered into will not be possible;
  • Our use of your data for participation in surveys and contests will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible.
Identifying informationBilling address
  • The user has provided consent to the processing of their information.
  • Auditing transactions that the consumer has entered into;
  • Participation in surveys and contests;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments.
  • Our use of your data for auditing transactions that the consumer has entered into will not be possible;
  • Our use of your data for participation in surveys and contests will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible.
Identifying informationPhone number
  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation.
  • Analytics;
  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Participation in surveys and contests;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Targeted advertising;
  • Verifying customer information.
  • Our use of your data for analytics will not be possible;
  • Our use of your data for auditing compliance will not be possible;
  • Our use of your data for auditing transactions that the consumer has entered into will not be possible;
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for marketing and advertising will not be possible;
  • Our use of your data for participation in surveys and contests will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for targeted advertising will not be possible;
  • Our use of your data for verifying customer information will not be possible.
Identifying informationIP address
  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation.
  • Analytics;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Participation in surveys and contests;
  • Performing services;
  • Providing customer service;
  • Targeted advertising;
  • Verifying customer information.
  • Our use of your data for analytics will not be possible;
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for marketing and advertising will not be possible;
  • Our use of your data for participation in surveys and contests will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for targeted advertising will not be possible;
  • Our use of your data for verifying customer information will not be possible.
Identifying informationEmail address
  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation.
  • Analytics;
  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Participation in surveys and contests;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Targeted advertising;
  • Verifying customer information.
  • Our use of your data for analytics will not be possible;
  • Our use of your data for auditing compliance will not be possible;
  • Our use of your data for auditing transactions that the consumer has entered into will not be possible;
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for marketing and advertising will not be possible;
  • Our use of your data for participation in surveys and contests will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for targeted advertising will not be possible;
  • Our use of your data for verifying customer information will not be possible.
Identifying informationDevice identifier
  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation.
  • Analytics;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Participation in surveys and contests;
  • Performing services;
  • Providing customer service;
  • Targeted advertising;
  • Verifying customer information.
  • Our use of your data for analytics will not be possible;
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for marketing and advertising will not be possible;
  • Our use of your data for participation in surveys and contests will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for targeted advertising will not be possible;
  • Our use of your data for verifying customer information will not be possible.
Identifying informationAlias
  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation.
  • Analytics;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Participation in surveys and contests;
  • Performing services;
  • Providing customer service;
  • Targeted advertising;
  • Verifying customer information.
  • Our use of your data for analytics will not be possible;
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for marketing and advertising will not be possible;
  • Our use of your data for participation in surveys and contests will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for targeted advertising will not be possible;
  • Our use of your data for verifying customer information will not be possible.
Identifying informationOnline identifier
  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation.
  • Analytics;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Participation in surveys and contests;
  • Performing services;
  • Providing customer service;
  • Targeted advertising;
  • Verifying customer information.
  • Our use of your data for analytics will not be possible;
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for marketing and advertising will not be possible;
  • Our use of your data for participation in surveys and contests will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for targeted advertising will not be possible;
  • Our use of your data for verifying customer information will not be possible.
Identifying informationAccount name
  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation.
  • Analytics;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Participation in surveys and contests;
  • Performing services;
  • Providing customer service;
  • Targeted advertising;
  • Verifying customer information.
  • Our use of your data for analytics will not be possible;
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for marketing and advertising will not be possible;
  • Our use of your data for participation in surveys and contests will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for targeted advertising will not be possible;
  • Our use of your data for verifying customer information will not be possible.
Identifying informationOther
  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation.
  • Analytics;
  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Participation in surveys and contests;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Targeted advertising;
  • Verifying customer information.
  • Our use of your data for analytics will not be possible;
  • Our use of your data for auditing compliance will not be possible;
  • Our use of your data for auditing transactions that the consumer has entered into will not be possible;
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for marketing and advertising will not be possible;
  • Our use of your data for participation in surveys and contests will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for targeted advertising will not be possible;
  • Our use of your data for verifying customer information will not be possible.
Financial informationCredit card or debit card number
  • The user has provided consent to the processing of their information.
  • Auditing transactions that the consumer has entered into;
  • Participation in surveys and contests;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments.
  • Our use of your data for auditing transactions that the consumer has entered into will not be possible;
  • Our use of your data for participation in surveys and contests will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible.
Financial informationCard expiration date
  • The user has provided consent to the processing of their information.
  • Auditing transactions that the consumer has entered into;
  • Participation in surveys and contests;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments.
  • Our use of your data for auditing transactions that the consumer has entered into will not be possible;
  • Our use of your data for participation in surveys and contests will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible.
Financial informationCard CVV (security code)
  • The user has provided consent to the processing of their information.
  • Auditing transactions that the consumer has entered into;
  • Participation in surveys and contests;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments.
  • Our use of your data for auditing transactions that the consumer has entered into will not be possible;
  • Our use of your data for participation in surveys and contests will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible.
Financial informationBank account number
  • The user has provided consent to the processing of their information.
  • Auditing transactions that the consumer has entered into;
  • Participation in surveys and contests;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments.
  • Our use of your data for auditing transactions that the consumer has entered into will not be possible;
  • Our use of your data for participation in surveys and contests will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible.
Characteristics of protected classificationsAge
  • The user has provided consent to the processing of their information.
  • Analytics.
  • Our use of your data for analytics will not be possible.
Characteristics of protected classificationsGender
  • The user has provided consent to the processing of their information.
  • Analytics.
  • Our use of your data for analytics will not be possible.
Internet or other electronic activityBrowsing history
  • The user has provided consent to the processing of their information.
  • Analytics;
  • Marketing and advertising;
  • Targeted advertising.
  • Our use of your data for analytics will not be possible;
  • Our use of your data for marketing and advertising will not be possible;
  • Our use of your data for targeted advertising will not be possible.
Internet or other electronic activitySearch history
  • The user has provided consent to the processing of their information.
  • Analytics;
  • Marketing and advertising;
  • Targeted advertising.
  • Our use of your data for analytics will not be possible;
  • Our use of your data for marketing and advertising will not be possible;
  • Our use of your data for targeted advertising will not be possible.
Internet or other electronic activityInformation regarding your interaction with our website or application
  • The user has provided consent to the processing of their information.
  • Analytics;
  • Marketing and advertising;
  • Targeted advertising.
  • Our use of your data for analytics will not be possible;
  • Our use of your data for marketing and advertising will not be possible;
  • Our use of your data for targeted advertising will not be possible.
Internet or other electronic activityInformation regarding your interactions with advertisements
  • The user has provided consent to the processing of their information.
  • Analytics;
  • Marketing and advertising;
  • Targeted advertising.
  • Our use of your data for analytics will not be possible;
  • Our use of your data for marketing and advertising will not be possible;
  • Our use of your data for targeted advertising will not be possible.
Sensitive personal informationGeolocation information
  • The user has provided consent to the processing of their information.
  • Analytics;
  • Marketing and advertising;
  • Targeted advertising.
  • Our use of your data for analytics will not be possible;
  • Our use of your data for marketing and advertising will not be possible;
  • Our use of your data for targeted advertising will not be possible.

With whom we share your personal information

We share the following personal information with the following categories of third parties:

Category of personal information sharedSpecific piece of personal information sharedCategories of third parties with whom personal information is/was shared
Identifying informationName
  • Content management systems;
  • Customer management systems;
  • Data analytics providers;
  • Data linking platforms;
  • Email service providers;
  • Financial transactions processors;
  • Fraud prevention services vendors;
  • Hosting providers;
  • Operating systems and platforms;
  • Parties that need to operate the website.
Identifying informationPhone number
  • Content management systems;
  • Customer management systems;
  • Data analytics providers;
  • Data linking platforms;
  • Email marketing vendors;
  • Email service providers;
  • Financial transactions processors;
  • Fraud prevention services vendors;
  • Hosting providers;
  • Operating systems and platforms;
  • Parties that need to operate the website.
Identifying informationIP address
  • Content management systems;
  • Customer management systems;
  • Data analytics providers;
  • Data linking platforms;
  • Email marketing vendors;
  • Email service providers;
  • Financial transactions processors;
  • Fraud prevention services vendors;
  • Hosting providers;
  • Operating systems and platforms;
  • Parties that need to operate the website.
Identifying informationEmail address
  • Content management systems;
  • Customer management systems;
  • Data analytics providers;
  • Data linking platforms;
  • Email marketing vendors;
  • Email service providers;
  • Financial transactions processors;
  • Fraud prevention services vendors;
  • Hosting providers;
  • Operating systems and platforms;
  • Parties that need to operate the website.
Identifying informationDevice identifier
  • Content management systems;
  • Customer management systems;
  • Data analytics providers;
  • Data linking platforms;
  • Email marketing vendors;
  • Email service providers;
  • Financial transactions processors;
  • Fraud prevention services vendors;
  • Hosting providers;
  • Operating systems and platforms;
  • Parties that need to operate the website.
Identifying informationAlias
  • Content management systems;
  • Customer management systems;
  • Data analytics providers;
  • Data linking platforms;
  • Email marketing vendors;
  • Email service providers;
  • Financial transactions processors;
  • Fraud prevention services vendors;
  • Hosting providers;
  • Operating systems and platforms;
  • Parties that need to operate the website.
Identifying informationOnline identifier
  • Content management systems;
  • Customer management systems;
  • Data analytics providers;
  • Data linking platforms;
  • Email marketing vendors;
  • Email service providers;
  • Financial transactions processors;
  • Fraud prevention services vendors;
  • Hosting providers;
  • Operating systems and platforms;
  • Parties that need to operate the website.
Identifying informationAccount name
  • Content management systems;
  • Customer management systems;
  • Data analytics providers;
  • Data linking platforms;
  • Email marketing vendors;
  • Email service providers;
  • Financial transactions processors;
  • Fraud prevention services vendors;
  • Hosting providers;
  • Operating systems and platforms;
  • Parties that need to operate the website.
Identifying informationOther
  • Content management systems;
  • Customer management systems;
  • Data analytics providers;
  • Data linking platforms;
  • Email marketing vendors;
  • Email service providers;
  • Financial transactions processors;
  • Fraud prevention services vendors;
  • Hosting providers;
  • Operating systems and platforms;
  • Parties that need to operate the website.
Characteristics of protected classificationsAge
  • Content management systems;
  • Customer management systems;
  • Data analytics providers;
  • Email marketing vendors;
  • Email service providers.
Characteristics of protected classificationsGender
  • Content management systems;
  • Customer management systems;
  • Data analytics providers;
  • Email marketing vendors;
  • Email service providers.
Internet or other electronic activityBrowsing history
  • Advertising networks;
  • Content management systems;
  • Customer management systems;
  • Data analytics providers;
  • Email marketing vendors;
  • Email service providers;
  • Parties that need to operate the website.
Internet or other electronic activitySearch history
  • Advertising networks;
  • Content management systems;
  • Customer management systems;
  • Data analytics providers;
  • Email marketing vendors;
  • Email service providers;
  • Parties that need to operate the website.
Internet or other electronic activityInformation regarding your interaction with our website or application
  • Advertising networks;
  • Content management systems;
  • Customer management systems;
  • Data analytics providers;
  • Email marketing vendors;
  • Email service providers;
  • Parties that need to operate the website.
Internet or other electronic activityInformation regarding your interactions with advertisements
  • Advertising networks;
  • Content management systems;
  • Customer management systems;
  • Data analytics providers;
  • Email marketing vendors;
  • Email service providers;
  • Parties that need to operate the website.
Sensitive personal informationGeolocation information
  • Advertising networks;
  • Content management systems;
  • Customer management systems;
  • Data analytics providers;
  • Email marketing vendors;
  • Email service providers;
  • Parties that need to operate the website.

Cookies

A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies. Please visit our Cookie Policy to learn more about what cookies we collect, why we collect them, and how to change your cookie settings.

Children's privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.

Analytics programs

This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.

Information retention

We retain all of the information that we collect until requested otherwise by data owner

Direct marketing

We use the information that we collect about you for direct marketing purposes. Direct marketing is the act of selling products or services directly to consumers rather than through retailers. Residents of the European Union and/or the European Economic Area and the United Kingdom - You may, at any time, request that we cease to use your information for direct marketing purposes by emailing us at communications@safoodbank.org.

Your rights

Depending upon where you reside, you may have the following rights with regard to your personal information:

RightApplies To
The right to access the personal information that we have collected about you.Residents of the European Union and/or the European Economic Area and the United Kingdom only
The right to request that we delete all or some of the personal information that we have collected on you.Residents of the European Union and/or the European Economic Area and the United Kingdom only
The right to ask us to transmit your personal information that we have collected on you to another provider (where technically feasible).Residents of the European Union and/or the European Economic Area and the United Kingdom only
The right to request that we amend any of the information that we have collected about you.Residents of the European Union and/or the European Economic Area and the United Kingdom only
The right to withdraw your consent to the processing of your data.Residents of the European Union and/or the European Economic Area and the United Kingdom only
The right to request that we restrict the processing of your data.Residents of the European Union and/or the European Economic Area and the United Kingdom only
The right to lodge a complaint regarding our collection, sharing and processing of data with competent authorities in the proper jurisdiction.Residents of the European Union and/or the European Economic Area and the United Kingdom only
The right to stop receiving unwanted direct marketing.Residents of the European Union and/or the European Economic Area only

Exercising your rights

You may exercise the rights specified above by submitting a consumer request to:

Joe Fernandez
Director of Information Systems
jfernandez@safoodbank.org

We will need to verify your identity prior to effectuating your request and may ask you to provide personal information to do so.

We will respond to most consumer requests within 30 to 45 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.

Location of data processing

All data processing activities undertaken by us take place in United States.

Third-party websites

This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Transferring data

We plan to transfer data to the United States.

Questions

If you have any questions about this Privacy Policy, please contact us at communications@safoodbank.org.