Privacy Policy

Last updated: Nov 10, 2023 4:27 AM

We value your privacy very highly. Please read this Privacy Policy carefully before using the https://www.smilemoresolihull.co.uk Website (the "Website") operated by Smile More Solihull, a(n) Private Limited Company formed in England, with a registration number of 10852530 ("us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

What information we collect, how we use it, what happens if we don't have it, and the legal basis for processing this information

We collect any and all information that you enter on this Website. We collect the following information about you:

Identifying information - Name

Specific piece of information

Name

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation;
  • Processing is necessary to protect the vital interests of the user or of another person;
  • Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us;
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

How we use this information

  • Auditing compliance;
  • Marketing and advertising;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Recording voice calls;
  • Resolving disputes;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for auditing compliance will not be possible;
  • Our use of your data for marketing and advertising will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for recording voice calls will not be possible;
  • Our use of your data for resolving disputes will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Identifying information - Phone number

Specific piece of information

Phone number

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation;
  • Processing is necessary to protect the vital interests of the user or of another person;
  • Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us;
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

How we use this information

  • Marketing and advertising;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Providing customer service;
  • Providing financing;
  • Recording voice calls;
  • Resolving disputes;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for marketing and advertising will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for providing financing will not be possible;
  • Our use of your data for recording voice calls will not be possible;
  • Our use of your data for resolving disputes will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Identifying information - Email address

Specific piece of information

Email address

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation;
  • Processing is necessary to protect the vital interests of the user or of another person;
  • Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us;
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

How we use this information

  • Marketing and advertising;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Providing customer service;
  • Providing financing;
  • Recording voice calls;
  • Resolving disputes;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for marketing and advertising will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for providing financing will not be possible;
  • Our use of your data for recording voice calls will not be possible;
  • Our use of your data for resolving disputes will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Identifying information - Enquiry message

Specific piece of information

Enquiry message

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation;
  • Processing is necessary to protect the vital interests of the user or of another person;
  • Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us;
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

How we use this information

  • Auditing compliance;
  • Marketing and advertising;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Recording voice calls;
  • Resolving disputes;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for auditing compliance will not be possible;
  • Our use of your data for marketing and advertising will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for recording voice calls will not be possible;
  • Our use of your data for resolving disputes will not be possible;
  • Our use of your data for verifying customer information will not be possible.

With whom we share your personal information

We share the following personal information with the following categories of third parties:

Identifying information - Name

Specific piece of personal information shared

Name

Categories of third parties with whom personal information is/was shared

  • Content management systems;
  • Customer management systems;
  • Email marketing vendors;
  • Email service providers;
  • Financial transactions processors.

Identifying information - Phone number

Specific piece of personal information shared

Phone number

Categories of third parties with whom personal information is/was shared

  • Content management systems;
  • Customer management systems;
  • Email marketing vendors;
  • Email service providers;
  • Operating systems and platforms.

Identifying information - Email address

Specific piece of personal information shared

Email address

Categories of third parties with whom personal information is/was shared

  • Content management systems;
  • Customer management systems;
  • Email marketing vendors;
  • Email service providers;
  • Operating systems and platforms.

Identifying information - Enquiry message

Specific piece of personal information shared

Enquiry message

Categories of third parties with whom personal information is/was shared

  • Content management systems;
  • Customer management systems;
  • Email marketing vendors;
  • Email service providers;
  • Financial transactions processors.

Cookies

A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies. Please visit our Cookie Policy to learn more about what cookies we collect, why we collect them, and how to change your cookie settings.

Children's privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.

Analytics programs

This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.

Information retention

We retain all of the information that we collect untill we no longer need this information

Direct marketing

We use the information that we collect about you for direct marketing purposes. Direct marketing is the act of selling products or services directly to consumers rather than through retailers. You may, at any time, request that we cease to use your information for direct marketing purposes by emailing us at info@smilemoresolihull.co.uk.

Your rights

All visitors or users of this website have the following rights with regard to their personal information:

  1. The right to access the personal information that we have collected about you.
  2. The right to request that we delete all or some of the personal information that we have collected on you.
  3. The right to ask us to transmit your personal information that we have collected on you to another provider (where technically feasible).
  4. The right to request that we amend any of the information that we have collected about you.
  5. The right to withdraw your consent to the processing of your data.
  6. The right to request that we restrict the processing of your data.
  7. The right to lodge a complaint regarding our collection, sharing and processing of data with competent authorities in the proper jurisdiction.
  8. The right to stop receiving unwanted direct marketing.

Exercising your rights

You may exercise the rights specified above by submitting a consumer request to:

Cliff Bradley
Mr
info@smilemoresolihull.co.uk
0121 705 6636
Smile More Solihull 384 Warwick Road, Solihull, B91 1BE
United Kingdom
https://smilemoresolihull.co.uk

We will need to verify your identity prior to effectuating your request and may ask you to provide personal information to do so.

We will respond to most consumer requests within 30 to 45 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.

Location of data processing

All data processing activities undertaken by us take place in United Kingdom.

Questions

If you have any questions about this Privacy Policy, please contact us at info@smilemoresolihull.co.uk.