Last updated: Apr 24, 2024 1:05 PM

Please read this Terms of Service ("Terms," "Terms of Service") carefully before using the https://www.godfreyjewellers.co.uk website (the "Website") operated by Godfrey Jewellers, a(n) Sole Proprietorship formed in England ("us," "we," "our") as this Terms of Service contains important information regarding limitations of our liability. Our address is Godfrey's, 1 Eden House, Forge Lane, Saltash, Cornwall, PL12 6LX. Our phone number is 01752 905 921. Your access to and use of this Website is conditional upon your acceptance of and compliance with these Terms. These Terms apply to everyone, including but not limited to visitors, users and others, who wish to access and use the Website.

By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have our permission to access or use the Website.

Our offers and pricing

We offer goods and services on this Website. The price of these goods and services can be found listed on the Website. This price includes all applicable taxes and other fees.

Purchases

When you make a purchase on the Website, you will be able to choose the third party payment processor that will collect your payment information and process your payment. You may make purchases using the following third party payment processors: Apple Pay, Google Pay, PayPal, and Stripe. We are not responsible for the collection, use, sharing or security of your billing information by these third party payment processors. The following payment method(s) are accepted by the third party payment processors: American Express, bank transfer, cash, MasterCard, and Visa.

You hereby represent and warrant that you have the legal right to use the payment method(s) in connection with any purchase and that the information that you supply to us and to the third party payment processor(s) is true, correct and complete.

Cancellation policy

We offer cancellations on purchases made of the goods and services offered on our Website. We offer cancellations only prior to shipment. You may cancel your order by contacting us. You will not be charged a cancellation fee if you cancel your purchase. We will issue you a partial refund of the purchase price that you paid if you cancel your purchase.

We reserve the right to cancel your purchase prior to shipment. We will let you know immediately if we plan on cancelling your purchase.

We will issue you a refund of the full purchase price that you paid if we cancel your purchase.

Refund policy

We offer refunds on purchases made of the goods and services offered on our Website. To qualify for a refund, you must submit your request to us within 14 days of your purchase date by contacting us. We offer refunds on any purchases of the goods and services offered on our Website for the following reason(s) only:

14 Day No Quibble Returns Policy

If you are unhappy with any item purchased from the Godfrey Jewellers website, please send it back to us for a full refund of your money. To be eligible for the 14 day returns service, you need to:

1. Send the item back within 14 days of receiving it.
2. Ensure that it is in exactly the same condition as when it was received. The product must show no signs of wear and needs to be in its original packaging.

Exclusions: The following items are not included within our 14 Day No Quibble Returns Policy:

• All personalised jewellery including items which have been engraved at your request.
• All made to order jewellery (this is made clear when ordering the item that it is Non-Returnable).
• Custom Jewellery which has been manufactured to your specifications.
• Items of jewellery which have been worn.
• Earrings (for hygiene reasons).
• Damaged jewellery, resized jewellery, and altered jewellery.

The postage costs incurred by the customer will not be covered by Godfrey Jewellers under the 14 Day No Quibble Returns Policy, unless this has been otherwise agreed.

Returns after 14 days

Any returns which are received after 14 days are not included within our 14 Day No Quibble Returns Policy. However, this does not affect your statutory consumer rights. Faulty items which have been returned under warranty outside of the 14 day returns period will be repaired or, if necessary, replaced for a new item. Our standard warranty on products is 28 days from the date of dispatch. Warranty will not cover misuse of the product under any circumstances. Any further queries will be assessed and dealt with individually.

Faulty items which have been returned to us for the same issue by the same individual three times will be credited for the full amount of purchase price. The credit will be in the form of a voucher code which can only be spent at www.godfreyjewellers.co.uk. Unfortunately, we do not offer cash refunds after the 14 day period has overrun. We will refund postage charges for returning faulty items with the inclusion of a receipt for the postage which can be supplied by the post office. The refund will be made back to the original payment card; if this is not possible, the refund will be either in a form of a voucher code which can be used on our website or a cheque, whichever the customer chooses.

How to process a return

To process a return, please visit our Returns section on our website and fill out the form with all of the relevant details. Once we receive the information, we will contact you with further information on how to send the item back to us.

Sending your item back to us

Please ensure that you send your item back to us as soon as possible to meet our 14 day returns service. The post office will assist you in choosing the correct postal option to make sure it arrives to us in time. We recommend that you use Royal Mail Special Delivery to return jewellery to us. Royal Mail Special Delivery is the only service in the United Kingdom which is traceable and can be insured for sending jewellery. Please ensure that you insure the item accordingly. Godfrey Jewellers accepts no responsibility for items being returned to us until we physically have them in our possession. Returned items remain the responsibility of the sender until such time we have taken them into our possession. Claims against the couriers or postal system for goods damaged or missing in transit will remain the responsibility of the sender. It is the responsibility of the sender to make sure that the packaging to protect both the product and its presentation box is sufficient to protect the package against any damage that could be caused during transit.

Once we have received your return

From the time we receive your return in the post, we will aim to process it within 48 hours. We will inspect the item for any damage or any signs of wear. If we find any problem with your return, we will email you promptly to discuss the best way in which to proceed. As long as we find no problems with your return, we will pass all of the information across to our finance department who will action the refund. We will email you to let you know when the refund has been issued. Please note that refunds can take up to 5 working days to appear back in your bank account. Please note that we do not offer refunds for any other reasons other than those listed above.

You are required to ship your purchased goods back to us to receive a refund. We will not be able to issue you a refund if you do not ship the goods back to us. You will be responsible for paying all shipping and handling costs on any purchases that you are requesting a refund on. Please ship your purchased item(s) to us at the following address:

Godfrey Jewellers
Godfrey's
1 Eden House,
Forge Lane,
Saltash,
Cornwall,
PL12 6LX
United Kingdom

Shipping policy

When you purchase our goods, either we or a third party will ship these goods to you. If a third party is used for shipping, the shipping will be governed by that third party’s Terms of Service and other applicable policies. Please contact us to gain access to the third party’s identity and policies.

When you purchase our goods, you will be charged £4.95 per shipment for shipping.

We or a third party will ship the goods to you within a reasonable time from the date that you made your purchase.

Advance payments

We may ask you to provide an advance payment on any purchase made of the goods and services offered on our Website. An advance payment is a partial payment of the total purchase price that will help pay for our actual expenses while providing the goods and services.

We will issue you a refund of the advance payment that you made if we cancel.

We will issue you a refund of the advance payment that you made if you cancel.

No warranty on purchases

To the extent permitted by law, the items or services sold or displayed on this Website are provided “as is,” No express warranty shall apply to any items or services displayed or sold on this Website. Note that you may have additional statutory rights provided to you under consumer protection laws. These rights are not affected by these terms.

Remedies

You agree that the remedies for breach of this Terms of Service as it relates to your purchase shall be:

• repair;
• replacement.

You also agree that the remedy for breach of this Terms of Service as it relates to your purchase shall be to pursue dispute resolution as provided in the “governing law, severability, dispute resolution, venue and class action waiver” section below. To the extent permitted by law, these remedies intended to be your sole and exclusive remedies for any breach of this Terms of Service as it relates to your purchase.

Accounts

When you create an account on our Website, you guarantee that you are 18 years of age or older and that the information that you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Website.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

We reserve the right to terminate your account anytime at our sole discretion. You can terminate your account by contacting us.

Comments and uploading content

By submitting a comment or uploading content onto this Website, you grant Godfrey Jewellers a worldwide, non-exclusive, perpetual, royalty-free license to reproduce, publish and distribute the comment or content. When you make a comment or upload any content onto this Website, you agree that such comment or content may be viewed by other parties and it is your responsibility to ensure that the comment or content does not contain any confidential or proprietary information. You are also responsible for ensuring that your content or comment does not violate any laws, rules or regulations. We reserve the right to remove any content or comment at any time in our sole discretion.

The following is a non-exhaustive list of types of content or comments that you are prohibited from posting on our Website:

• Content that harasses others;
• Content that is discriminatory or offensive;
• Swearing, name calling and otherwise abusive content;
• Pornographic and sexually explicit content;
• Content displaying, depicting or suggesting violence;
• Content that exploits or abuses children;
• Content encouraging or committing illegal acts;
• Content sharing personal information without consent;
• Content infringing on someone’s rights, including intellectual property rights;
• Content advertising products or services without our permission;
• Content whose purpose is spamming others.

Prohibited uses

You agree that you will use this Website in accordance with all applicable laws, rules, regulations and these Terms at all times. The following is a non-exhaustive list of prohibited uses of this Website. You agree that you will not perform any of the following prohibited uses:

1. Impersonating or attempting to impersonate Godfrey Jewellers or its employees, representatives, subsidiaries or divisions;
2. Misrepresenting your identity or affiliation with any person or entity;
3. Sending or attempting to send any advertising or promotional material, including but not limited to spam, junk mail, chain mail or any similar material;
4. Engaging in any conduct that restricts or inhibits any person’s use or enjoyment of the Website, or which, as determined in our sole discretion, may harm us or the users of this Website or expose us or other users to liability;
5. Using the Website in any manner that could disable, overburden, damage or impair the Website or interfere with another party’s use of the Website;
6. Using any robot, spider or other similar automatic technology, process or means to access or use the Website for any purpose, including monitoring or copying any of the material on this Website;
7. Using any manual process or means to monitor or copy any of the material on this Website or for any other unauthorized purpose;
8. Using any device, software, means or routine that interferes with the proper working of the Website, including but not limited to viruses, trojan horses, worms, logic bombs or other such materials;
9. Attempting to gain unauthorized access to, interfering with, damaging or disrupting any parts of the Website, the server(s) on which the Website is stored, or any server, computer or database connected to the Website;
10. Attempting to attack or attacking the Website via a denial-of-service attack or a distributed denial-of-service attack;
11. Otherwise attempting to interfere with the proper working of the Website;
12. Using the Website in any way that violates any applicable province, territory, state or country laws, rules or regulations.

To the extent permitted by law, this Website is provided “as is,” No express warranty shall apply to this Website. Note that you may have additional statutory rights provided to you under consumer protection laws. These rights are not affected by these terms.

Availability, errors and inaccuracies

To the extent permitted by law, we assume no liability for the availability, errors or inaccuracies of the information, products or services provided on this Website. We may experience delays in updating information on this Website and in our advertising on other websites. The information, products and services found on the Website may contain errors or inaccuracies or may not be complete or current. Products or services may be incorrectly priced or unavailable. We expressly reserve the right to correct any pricing errors on our Website. If you determine that there is an error on this Website, or any invoices or purchase orders sent to you by us, please inform us immediately using the contact information below. The inclusion or offering of any product or service on this Website does not constitute an endorsement or recommendation of such product or service by us.

Damages and limitation of liability

In no event shall Godfrey Jewellers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, relating to or in any way connected with your access to, display of or use of this Website or with the delay or inability to access, display or use this Website, including but not limited to your reliance upon opinions or information appearing on this Website; any computer viruses, information, software, linked websites operated by third parties, products or services obtained through this Website, whether based on a theory of contract, tort, strict liability, consumer protection statutes or otherwise, even if Godfrey Jewellers has been advised of the possibility of such damages. IF, DESPITE THE LIMITATION ABOVE, Godfrey Jewellers IS FOUND LIABLE FOR ANY LOSS OR DAMAGE WHICH ARISES OUT OF OR IN ANY WAY CONNECTED WITH ANY OF THE OCCURRENCES DESCRIBED ABOVE, THEN THE LIABILITY OF Godfrey Jewellers WILL IN NO EVENT EXCEED THE SERVICE FEES YOU PAID TO Godfrey Jewellers IN CONNECTION WITH SUCH TRANSACTION(S) ON THIS Website. THE LIMITATION OF LIABILITY REFLECTS THE ALLOCATION OF RISK BETWEEN THE PARTIES. THE LIMITATIONS SPECIFIED IN THIS SECTION WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS OF USE IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE LIMITATIONS OF LIABILITY PROVIDED IN THESE TERMS OF USE INURE TO THE BENEFIT OF Godfrey Jewellers. The aggregate liability of Godfrey Jewellers arising out of or relating to this Website, whether arising out of or related to breach of contract, tort (including negligence) or otherwise shall be limited to the amount of fees actually received by Godfrey Jewellers from you.

Note that you may have additional statutory rights provided to you under consumer protection laws. These rights are not affected by these terms.

Links to third party websites

This Website may contain hyperlinks to websites operated by third parties and not by us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is your responsibility to take precautions to ensure that whatever links you click on or software that you download, whether from this Website or other websites or applications, is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Intellectual property and DMCA notice and procedure for intellectual property infringement claims

All contents of this Website are ©2011 - 2024 Godfrey Jewellers or third parties. All rights reserved. Unless specified otherwise, this Website and all content and other materials on this Website including but not limited to all logos, designs, text, graphics, pictures, information, data, software, sound files and arrangement thereof (collectively, “Content”) are the proprietary property of Godfrey Jewellers and are either registered trademarks, trademarks or otherwise protected intellectual property of Godfrey Jewellers or third parties in England and/or other countries.

If you are aware of a potential infringement of our intellectual property, please contact Carly Godfrey at info@godfreyjewellers.co.uk.

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Website infringes on the copyright, trademark or other intellectual property rights of any person or entity.

If you believe in good faith that the Content infringes on your intellectual property rights, you or your agent may send us a written notice of such infringement titled “Infringement of Intellectual Property Rights - DMCA.” Your notice to us must include the following information:

1. An electronic or physical signature of the person authorized to act on behalf of the owner of the intellectual property right’s interest;
2. A description of the work that you claim has been infringed, including the URL (i.e., web page address) of the location where the work exists or a copy of the work;
3. Your name, email, address and telephone number; and
4. A statement by you that you have a good faith belief that the disputed use is not authorized by the owner of the work, its agent or the law.

Please note that we will not process your complaint if it is not properly filled out or is incomplete. You may be held accountable for damages, including but not limited to costs and attorneys’ fees for any misrepresentation or bad faith claims regarding the infringement of your intellectual property rights by the Content on this Website.

You may submit your claim to us by contacting us at:

Godfrey Jewellers
Carly Godfrey
info@godfreyjewellers.co.uk
01752 905 921
Godfrey's
1 Eden House,
Forge Lane,
Saltash,
Cornwall,
PL12 6LX
England

Industry or trade code of conduct

We subscribe to the Federation of Small Business, which can be found at the following link: https://www.fsb.org.uk/.

Governing law, severability, dispute resolution and venue

These Terms shall be governed and construed in accordance with the laws of England, without regard to its conflict of laws provisions. These terms shall not be governed by the United Nations convention on contracts for the sale of international goods, the Uniform Commercial Code, nor Incoterms.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

Any controversy or claim arising out of or relating to these Terms including but not limited to the interpretation or breach thereof shall be resolved in a court of competent jurisdiction in England.

Changes to Terms of Service

We reserve the right to make changes to these Terms of Service at any time. We will notify you immediately of making any changes to these Terms of Service via by posting the updated terms of service to this website.

Questions

If you have any questions about our Terms of Service, please contact us at info@godfreyjewellers.co.uk.