Terms of Service

Last updated: Mar 11, 2025 9:46 AM

Please read these Terms of Service (these "Terms," "Terms of Service") carefully before accessing and using the Repo report LLC ("us," "we," "our") repossession management tool (the "Application"). We are a Limited Liability Company formed in Pennsylvania, United States.

These Terms of Service contain important information governing your use of the Application and regarding limitations of our liability. Your access to and use of this Application is conditional upon your acceptance of and compliance with these Terms. These Terms apply to everyone, including but not limited to visitors, users and others, who wish to access and use the Application.

By signing up for, or otherwise accessing or using, the Application, you agree that you have read, understand, accept and agree to be bound by these Terms. If you do not agree with any of the Terms, then you shall not sign up for, or otherwise access or use, the Application. Your access to the Application shall remain in effect unless and until terminated by you or us.

Pricing

These Payment Terms ("Terms") govern the use of the vehicle repossession management tool (the "Application") and are incorporated into and form part of the Application's Terms of Service ("Terms of Service"). By signing up for, or otherwise using, the Application, you agree to be bound by these Terms, the Terms of Service, Privacy Policy, which are incorporated herein by reference, and any other applicable policies. These Terms, along with the Terms of Service, constitute the entire agreement between you and Repo report LLC, a Pennsylvania limited liability company (the "Company") regarding the Application.

  1. Services. Conditioned on your compliance with the Terms, Provider will grant you access to the Application, which allows for the management of vehicle repossession data.;
  2. Pricing. When you sign up for, or otherwise use, the Application, you agree to pay the following fees to Company (the “Application Fees”):;
  3. (a) Fifty Cents ($0.50) per Vehicle Identification Number (the “VIN Fee”): (i) You will pay a fifty cents ($0.50) fee per Vehicle Identification Number ("VIN") you enter into the Application. Any duplicate VIN entered into the Application in a thirty (30) day period from the date of its first entry shall not be assessed a VIN Fee. (b) Four Dollars and Fifty Cents ($4.50) per graded VIN (the “Grading Fee”): (i) You will pay Four Dollars and Fifty Cents $4.50 per VIN that is graded on the Application. Upon you granting Company the right to access your system of record, Company shall pull VINs for pending repossession cases from your system and assign a report card on the VIN. This process shall be known as “grading” the VIN. VIN grading utilizes third-party services. The Grading Fee is inclusive of third-party costs associated with VIN grading and is subject to change with 30 day written notice.

    Data and Privacy

    We acknowledge that, as between us, you own all right, title, and interest, including all intellectual property rights, in and to the Data. You shall remain responsible for compliance obligations under the applicable privacy laws with respect to the Data, including, but not limited to, any required notices and consents. You, in your use of the Application, hereby grant to us a non-exclusive, royalty-free, worldwide license to use and display the Data as may be necessary for us to provide the Application to you. We shall not: (a) access, process, or otherwise use Data other than as necessary to facilitate the Application; or (b) give unauthorized Data access to any third party. Further, we: (c) shall exercise reasonable efforts to prevent unauthorized access or exposure of Data; (d) shall comply with all applicable laws in the jurisdictions in which we do business; and (e) shall not sell, share, reproduce, or otherwise distribute Data.

    “Data” means all information stored through the Application by you. Data does not include payment records, credit cards or other information you use to pay us, or other information and records related to your account, including without limitation identifying information related to your staff involved in payment or other management of such account.

    During your use of the Application, you may grant us access to your system of record for grading purposes, as specified herein. By your signing up for the Application, you agree that we have the right to contact your system of record provider. We will contact your system of record provider in order to request access to your system of record. After you confirm with your system of record provider to grant us access, your provider will deliver to us the Application Programming Interface (“API”) to connect to your system of record. Once we have access, we shall review Vehicle Identification Numbers (each, a “VIN”) on your system of record for repossession cases waiting for your acceptance (each, a “Case”). We shall take the VIN and other relevant information related to the Case from your system of record (the “System Information”) and produce for you an assignment report card (“Report”), this process shall be known as “grading.” Upon authorizing your system of record provider to deliver us the API, you agree that we may access and use the System Information for grading purposes.

    Subject to your compliance with these Terms and the Payment Terms, we grant you a limited, non-transferable, license to access the respective Report(s) solely for your internal business purposes. You shall not use the Report(s) for any purposes beyond the scope of the license granted in these Terms. Without limiting the foregoing and except as otherwise expressly set forth in these Terms, you shall not at any time, directly or indirectly: (i) copy, modify, or create derivative works of a Report, in whole or in part; (ii) rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make available a Report; (iii) reverse engineer, disassemble, decompile, decode, or adapt a Report, in whole or in part; (iv) remove any proprietary notices from a Report; (v) use a Report in any way other than its intended purpose or (vi) use a Report in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any person, or that violates any applicable law.

    We utilize third-party vendors to assist with grading. No third-party shall be given unauthorized access to your System Information.

    You shall retain control of the System Information and remain responsible for compliance obligations under the applicable privacy laws, including, but not limited to, any required notices and consents. We shall not access, process, or otherwise use System Information other than as necessary for grading. Further, we: (a) shall exercise reasonable efforts to prevent unauthorized disclosure or exposure of System Information; (b) shall comply with all applicable laws in the jurisdictions in which we do business; and (c) shall not sell, share, reproduce, or otherwise distribute System Information.

    You shall not disrupt the proper working of the API, our system or the Application including, but not limited to, by way of viruses, malware, trojan horses, worms, logic bombs or other such materials.

    You hereby acknowledge and agree to be bound by the terms of our privacy policy at https://reporeport.io/privacy-policy/, (the “Privacy Policy”) and you acknowledge and agree that nothing in this Agreement restricts Provider’s right to alter such Privacy Policy.

    Except as may be required by applicable law, we may permanently erase Data, System Information and Report(s) if your account is delinquent, suspended for thirty (30) days or more, or terminated, or otherwise upon termination of these Terms of Service, without limiting our other rights or remedies. You hereby acknowledge and agree that we shall not be responsible for, obligated, or otherwise liable for loss of lack of access to Data.

    Notwithstanding the provisions above, we may disclose Data and System Information as required by applicable law or by proper legal or governmental authority. We shall give you prompt notice of any such legal or governmental demand and reasonably cooperate with you in any effort to seek a protective order or otherwise to contest such required disclosure, at your expense.

    You acknowledge and agree that hosting data online involves risks of unauthorized disclosure or exposure and that, in accessing and using the Application, you assume such risks. You acknowledge that Provider disclaims any representation, warranty, or guarantee that Data will not be exposed or disclosed through errors or the actions of third parties.

    Provider shall have no responsibility or liability for the accuracy of data uploaded to the Application by you, including without limitation Data and any other data uploaded by you or through your account. In addition, Provider shall have no responsibility or liability for the accuracy of System Information obtained from your system of record.

    Payment Terms; Cancellation; Payment Expiration

    Unless otherwise indicated, the Application Fees continue indefinitely until cancelled. You will be billed the Application Fees on a recurring basis, and you will pay and you authorize us to charge your payment method you enter in the Application. You will be billed on the first (1st) day of each month for the applicable Application Fees incurred during your use of the Application for the prior month (the “Billing Period”).

    In the event your account for the Application is terminated prior to the end of the Billing Period, you agree to pay the Company’s unrecouped third party costs in grading each VIN during the respective Billing Period. You shall be responsible for and agree to pay any incurred Application Fees prior to the termination of your account for the Application.

    You must update your payment information prior to the expiration of the then current method. In the event your payment method is expired at the end of a Billing Period, Company may suspend or terminate your account until you provide a new payment method. After you input your new payment method, you authorize Company to charge such payment method for any past due Application Fees. If no new payment method is provided and your use of the Application ceases, Company shall invoice you for any past-due Application Fees in which you agree to pay Company with ten (10) days of receipt.

    Termination; Refund; Survival

    We may terminate these Terms and Customer's access to the Application immediately if Customer breaches any provision of these Terms or the Terms of Service.

    You may terminate this Agreement by deleting your account in the Application.

    If you or Company terminated these Terms or your access and account to the Application, Company shall not refund any amounts that you have already paid.

    Availability, errors and inaccuracies

    We assume no liability for the availability, errors or inaccuracies of the information, products or services provided on this Application. We may experience delays in updating information on this Application and in our advertising on other websites. The information, products and services found on the Application may contain errors or inaccuracies or may not be complete or current. Products or services may be incorrectly priced or unavailable. We expressly reserve the right to correct any pricing errors on our Application. The inclusion or offering of any product or service on this Application does not constitute an endorsement or recommendation of such product or service by us.

    Accounts

    When you create an account on our Application, you guarantee that you are 18 years of age or older, if you are creating an account on behalf of a corporation or other legal entity, you represent that you have the authority to bind such entity, and that the information that you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Application.

    You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Application or a third party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

    We reserve the right to terminate or suspend your account anytime at our sole discretion. You can terminate your account by contacting support@reporeport.io

    Prohibited uses

    You agree that you will use this Application in accordance with all applicable laws, rules, regulations and these Terms at all times. The following is a non-exhaustive list of prohibited uses of this Application. You agree that you will not perform any of the following prohibited uses:

    1. Impersonating or attempting to impersonate RepoReport LLC or its employees, representatives, subsidiaries or divisions;
    2. Misrepresenting your identity or affiliation with any person or entity;
    3. Sending or attempting to send any advertising or promotional material, including but not limited to spam, junk mail, chain mail or any similar material;
    4. Engaging in any conduct that restricts or inhibits any person’s use or enjoyment of the Application, or which, as determined in our sole discretion, may harm us or the users of this Application or expose us or other users to liability;
    5. Using the Application in any manner that could disable, overburden, damage or impair the Application or interfere with another party’s use of the Application;
    6. Using any robot, spider or other similar automatic technology, process or means to access or use the Application for any purpose, including monitoring or copying any of the material on this Application;
    7. Reverse engineer, copy, or otherwise tamper with or distribute our Application;
    8. Using any manual process or means to monitor or copy any of the material on this Application or for any other unauthorized purpose;
    9. Using any device, software, means or routine that interferes with the proper working of the Application, including but not limited to viruses, trojan horses, worms, logic bombs or other such materials;
    10. Attempting to gain unauthorized access to, interfering with, damaging or disrupting any parts of the Application, the server(s) on which the Application is stored, or any server, computer or database connected to the Application;
    11. Attempting to attack or attacking the Application via a denial-of-service attack or a distributed denial-of-service attack;
    12. Otherwise attempting to interfere with the proper working of the Application;
    13. Share non-public Application features or content with any third party;
    14. Access the Application in order to build a competitive product or service, to build a product using similar ideas, features, functions or graphics of the Application, or to copy any ideas, features, functions or graphics of the Application;
    15. Using the Application outside of your legitimate business needs in the ordinary course of the operation of you or your entity, including, without limitation, as a service bureau, sub-licensor, reseller, or otherwise a provider of the Application to any third parties;
    16. Use the Application to facilitate any repossession for goods over which there is a bona fide dispute as to their rightful ownership, regardless of whether such repossession would constitute a criminal offense or than civil wrong; and
    17. Using the Application in any way that violates any applicable federal, state or local laws, rules or regulations.

    You are responsible and liable for any use of the Application through your account, whether authorized or unauthorized.

    You shall comply with all applicable laws, including without limitation privacy and data security laws, in your use of the Application.

    No warranty on Application

    YOUR USE OF THE APPLICATION, ITS CONTENT, AND ANY ITEMS OBTAINED THROUGH THE APPLICATION IS AT YOUR OWN RISK. THE APPLICATION IS PROVIDED TO YOU “AS IS,” WITH NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS, OR ANY IMPLIED WARRANTY ARISING FROM STATUTE, COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING: (a) PROVIDER HAS NO OBLIGATION TO INDEMNIFY OR DEFEND CUSTOMER OR USERS AGAINST CLAIMS RELATED TO INFRINGEMENT OF INTELLECTUAL PROPERTY; (b) PROVIDER DOES NOT REPRESENT OR WARRANT THAT THE APPLICATION WILL PERFORM WITHOUT INTERRUPTION OR ERROR; AND (c) PROVIDER DOES NOT REPRESENT OR WARRANT THAT THE APPLICATION IS SECURE FROM HACKING OR OTHER UNAUTHORIZED INTRUSION OR THAT CUSTOMER DATA WILL REMAIN PRIVATE OR SECURE. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE APPLICATION OR ANY ITEMS OBTAINED THROUGH THE APPLICATION OR YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.

    This Application is provided “as is,” No warranty, express or implied (including any implied warranty of merchantability, of satisfactory quality or fitness for a particular purpose or use) shall apply to this Application, whether arising by law, course of dealing, course of performance, usage of trade or otherwise.

    Availability, errors and inaccuracies

    We assume no liability for the availability, errors or inaccuracies of the information, products or services provided on this Application. We may experience delays in updating information on this Application and in our advertising on other websites. The information, products and services found on the Application may contain errors or inaccuracies or may not be complete or current. Products or services may be incorrectly priced or unavailable. We expressly reserve the right to correct any pricing errors on our Application. The inclusion or offering of any product or service on this Application does not constitute an endorsement or recommendation of such product or service by us.

    Damages and limitation of liability

    In no event shall we be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, relating to or in any way connected with your access to, display of or use of this Application or with the delay or inability to access, display or use this Application, including but not limited to your reliance upon opinions or information appearing on this Application; any computer viruses, information, software, linked websites operated by third parties, products or services obtained through this Application, whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes or otherwise, even if we have been advised of the possibility of such damages.

    Intellectual property and DMCA notice and procedure for intellectual property infringement claims

    All contents of this Application are ©2023 - 2025 Repo Report LLC or third parties. All rights reserved. Unless specified otherwise, this Application and all content and other materials on this Application including but not limited to all logos, designs, text, graphics, pictures, information, data, software, sound files and arrangement thereof (collectively, “Content”) are the proprietary property of ours and are either registered trademarks, trademarks or otherwise protected intellectual property of ours or third parties in the United States and/or other countries.

    No right, title, or interest in or to the Application or any Content on the Application is transferred to you, and all rights not expressly granted are reserved by us. Any use of the Application not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws.

    If you are aware of a potential infringement of our intellectual property, please contact Support at support@reporeport.io.

    We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Application infringes on the copyright, trademark or other intellectual property rights of any person or entity.

    If you believe in good faith that the Content infringes on your intellectual property rights, you or your agent may send us a written notice of such infringement titled “Infringement of Intellectual Property Rights - DMCA.” Your notice to us must include the following information:

    1. An electronic or physical signature of the person authorized to act on behalf of the owner of the intellectual property right’s interest;
    2. A description of the work that you claim has been infringed, including the URL (i.e., web page address) of the location where the work exists or a copy of the work;
    3. Your name, email, address and telephone number; and
    4. A statement by you that you have a good faith belief that the disputed use is not authorized by the owner of the work, its agent or the law.

    Please note that we will not process your complaint if it is not properly filled out or is incomplete. You may be held accountable for damages, including but not limited to costs and attorneys’ fees for any misrepresentation or bad faith claims regarding the infringement of your intellectual property rights by the Content on this Application.

    You may submit your claim to us by contacting us at:

    RepoReport LLC
    Support
    support@reporeport.io
    6105340404
    415 McFarlan Road
    Suite 218
    Kennett Square, PA 19348
    United States

    Indemnification

    You agree to defend, indemnify, and hold harmless us, our affiliates, licensors, and service providers, and our and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Application, including, but not limited to, any use of the Application’s content, services, and products other than as expressly authorized in these Terms of Use, or your use of any information obtained from the Application.

    Governing law, severability, dispute resolution and venue

    These Terms shall be governed and construed in accordance with the laws of the Commonwealth of Pennsylvania, United States, without regard to its conflict of laws provisions. These terms shall not be governed by the United Nations convention on contracts for the sale of international goods, the Uniform Commercial Code, nor Incoterms.

    Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. No waiver by us of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between you and us regarding our Application, and supersede and replace any prior agreements we might have had with you regarding the Application.

    Any controversy or claim arising out of or relating to these Terms including but not limited to the interpretation or breach thereof shall be resolved in a court of competent jurisdiction in Chester County, Pennsylvania.

    You and RepoReport LLC agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any class or representative action.

    Changes to Terms of Service

    We reserve the right to make changes to these Terms of Service at any time. We will notify you immediately of making any changes to these Terms of Service via by posting the updated terms of service to this application; provided that for material changes we shall seek to supplement such notice by other means. Your use of the Application following any changes to these Terms of Service will constitute your acceptance of such changes. If you do not wish to continue using the Application under the updated Terms of Service, you may terminate your account associated with the Application by contacting support@reporeport.io.

    Questions

    If you have any questions about our Terms of Service, please contact us at support@reporeport.io.