Last updated: Feb 28, 2024 4:13 PM

We value your privacy very highly. Please read this Privacy Policy carefully before using the https://onplants.ca/ Website (the "Website") operated by Verbinnen's Nurseries Ltd., a(n) Corporation formed in Ontario, Canada ("us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

What information we collect, where we get this information, how we use this information, what happens if we don't have it, and the legal basis for processing this information

We collect any and all information that you enter on this Website. We collect the following information about you:

Identifying information - Name

Specific piece of information
Name
Legal basis for processing this information
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation;
  • Processing is necessary to protect the vital interests of the user or of another person.
Where we get this information
  • Information submitted by the consumer.
How we use this information
  • Enforcing our Terms of Service;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Providing customer service;
  • Resolving disputes;
  • Verifying customer information.
What happens if we don't have this information
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for resolving disputes will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Identifying information - Postal / Shipping address

Specific piece of information
Postal / Shipping address
Legal basis for processing this information
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation;
  • Processing is necessary to protect the vital interests of the user or of another person.
Where we get this information
  • Information submitted by the consumer.
How we use this information
  • Enforcing our Terms of Service;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Providing customer service;
  • Resolving disputes;
  • Verifying customer information.
What happens if we don't have this information
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for resolving disputes will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Identifying information - Billing address

Specific piece of information
Billing address
Legal basis for processing this information
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation;
  • Processing is necessary to protect the vital interests of the user or of another person.
Where we get this information
  • Information submitted by the consumer.
How we use this information
  • Enforcing our Terms of Service;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Providing customer service;
  • Resolving disputes;
  • Verifying customer information.
What happens if we don't have this information
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for resolving disputes will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Identifying information - Phone number

Specific piece of information
Phone number
Legal basis for processing this information
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation;
  • Processing is necessary to protect the vital interests of the user or of another person.
Where we get this information
  • Information submitted by the consumer.
How we use this information
  • Enforcing our Terms of Service;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Providing customer service;
  • Resolving disputes.
What happens if we don't have this information
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for resolving disputes will not be possible.

Identifying information - IP address

Specific piece of information
IP address
Legal basis for processing this information
  • Processing is necessary for compliance with a legal obligation;
  • Processing is necessary to protect the vital interests of the user or of another person.
Where we get this information
  • The observation and recording of activities by the business, such as through the use of cookies.
How we use this information
  • Enforcing our Terms of Service;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Verifying customer information.
What happens if we don't have this information
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Identifying information - Email address

Specific piece of information
Email address
Legal basis for processing this information
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation;
  • Processing is necessary to protect the vital interests of the user or of another person.
Where we get this information
  • Information submitted by the consumer.
How we use this information
  • Enforcing our Terms of Service;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Providing customer service;
  • Resolving disputes;
  • Verifying customer information.
What happens if we don't have this information
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for resolving disputes will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Financial information - Credit card or debit card number

Specific piece of information
Credit card or debit card number
Legal basis for processing this information
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation;
  • Processing is necessary to protect the vital interests of the user or of another person.
Where we get this information
  • Information submitted by the consumer.
How we use this information
  • Enforcing our Terms of Service;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Providing customer service;
  • Resolving disputes;
  • Verifying customer information.
What happens if we don't have this information
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for resolving disputes will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Financial information - Card expiration date

Specific piece of information
Card expiration date
Legal basis for processing this information
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation;
  • Processing is necessary to protect the vital interests of the user or of another person.
Where we get this information
  • Information submitted by the consumer.
How we use this information
  • Enforcing our Terms of Service;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Providing customer service;
  • Resolving disputes;
  • Verifying customer information.
What happens if we don't have this information
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for resolving disputes will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Financial information - Card CVV (security code)

Specific piece of information
Card CVV (security code)
Legal basis for processing this information
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation;
  • Processing is necessary to protect the vital interests of the user or of another person.
Where we get this information
  • Information submitted by the consumer.
How we use this information
  • Enforcing our Terms of Service;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Providing customer service;
  • Resolving disputes;
  • Verifying customer information.
What happens if we don't have this information
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for resolving disputes will not be possible;
  • Our use of your data for verifying customer information will not be possible.

With whom we share your personal information

We share the personal information below with the following third parties for the following reason(s):

Identifying information - Name

Specific piece of personal information shared
Name
Categories of third parties with whom personal information is/was shared
  • Content management systems;
  • Email marketing vendors;
  • Financial transactions processors;
  • Hosting providers;
  • Internet service providers;
  • Parties that need to operate the website;
  • Shipping companies.
Reason(s) for sharing
  • To manage our interactions with you;
  • To process transactions;
  • To analyze your interactions with us or our website;
  • To market to you via email;
  • To prevent or investigate fraud;
  • To enforce our Terms of Service.

Identifying information - Postal / Shipping address

Specific piece of personal information shared
Postal / Shipping address
Categories of third parties with whom personal information is/was shared
  • Content management systems;
  • Financial transactions processors;
  • Hosting providers;
  • Internet service providers;
  • Parties that need to operate the website;
  • Shipping companies.
Reason(s) for sharing
  • To manage our interactions with you;
  • To process transactions;
  • To analyze your interactions with us or our website;
  • To prevent or investigate fraud;
  • To enforce our Terms of Service.

Identifying information - Billing address

Specific piece of personal information shared
Billing address
Categories of third parties with whom personal information is/was shared
  • Content management systems;
  • Financial transactions processors;
  • Hosting providers;
  • Internet service providers;
  • Parties that need to operate the website;
  • Shipping companies.
Reason(s) for sharing
  • To manage our interactions with you;
  • To process transactions;
  • To analyze your interactions with us or our website;
  • To prevent or investigate fraud;
  • To enforce our Terms of Service.

Identifying information - Phone number

Specific piece of personal information shared
Phone number
Categories of third parties with whom personal information is/was shared
  • Content management systems;
  • Financial transactions processors;
  • Hosting providers;
  • Internet service providers;
  • Parties that need to operate the website.
Reason(s) for sharing
  • To manage our interactions with you;
  • To process transactions;
  • To analyze your interactions with us or our website;
  • To prevent or investigate fraud;
  • To enforce our Terms of Service.

Identifying information - IP address

Specific piece of personal information shared
IP address
Categories of third parties with whom personal information is/was shared
  • Content management systems;
  • Email marketing vendors;
  • Financial transactions processors;
  • Fraud prevention services vendors;
  • Hosting providers;
  • Internet service providers;
  • Parties that need to operate the website.
Reason(s) for sharing
  • To manage our interactions with you;
  • To process transactions;
  • To analyze your interactions with us or our website;
  • To market to you via email;
  • To prevent or investigate fraud;
  • To enforce our Terms of Service.

Identifying information - Email address

Specific piece of personal information shared
Email address
Categories of third parties with whom personal information is/was shared
  • Content management systems;
  • Financial transactions processors;
  • Hosting providers;
  • Internet service providers;
  • Parties that need to operate the website;
  • Shipping companies.
Reason(s) for sharing
  • To manage our interactions with you;
  • To process transactions;
  • To analyze your interactions with us or our website;
  • To prevent or investigate fraud;
  • To enforce our Terms of Service.

Financial information - Credit card or debit card number

Specific piece of personal information shared
Credit card or debit card number
Categories of third parties with whom personal information is/was shared
  • Financial transactions processors.
Reason(s) for sharing
  • To manage our interactions with you;
  • To prevent or investigate fraud;
  • To process transactions;
  • To enforce our Terms of Service.

Financial information - Card expiration date

Specific piece of personal information shared
Card expiration date
Categories of third parties with whom personal information is/was shared
  • Financial transactions processors.
Reason(s) for sharing
  • To manage our interactions with you;
  • To prevent or investigate fraud;
  • To process transactions;
  • To enforce our Terms of Service.

Financial information - Card CVV (security code)

Specific piece of personal information shared
Card CVV (security code)
Categories of third parties with whom personal information is/was shared
  • Financial transactions processors.
Reason(s) for sharing
  • To manage our interactions with you;
  • To prevent or investigate fraud;
  • To process transactions;
  • To enforce our Terms of Service.

How we protect your information

We have implemented the following measures to protect and safeguard your personal information:

Cookies

A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies and may use cookies for reasons including, but not limited to:

Most web browsers automatically accept cookies. However, you can modify your browser settings to decline cookies, if you prefer. This setting may prevent you from taking full advantage of the Website.

Children's privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.

Analytics programs

This Website uses the following analytics program(s) to collect information about you and your behaviors: Google Analytics and Usermaven. To learn how to opt out, please visit the website(s) of the analytics program(s) used.

Information retention

We retain all of the information that we collect until removal is requested.

Direct marketing

We use the information that we collect about you for direct marketing purposes. Direct marketing is the act of selling products or services directly to consumers rather than through retailers. Residents of the European Union and/or the European Economic Area and the United Kingdom - You may, at any time, request that we cease to use your information for direct marketing purposes by emailing us at office@onplants.ca.

Your rights

Depending upon where you reside, you may have the following rights with regard to your personal information:

The right to access the personal information that we have collected about you.

Applies To
Residents of Canada, the European Union and/or the European Economic Area, the United Kingdom, and Quebec only

The right to request that we delete all or some of the personal information that we have collected on you.

Applies To
Residents of the European Union and/or the European Economic Area and the United Kingdom only

The right to ask us to transmit your personal information that we have collected on you to another provider (where technically feasible).

Applies To
Residents of the European Union and/or the European Economic Area and the United Kingdom only

The right to request that we amend any of the information that we have collected about you.

Applies To
Residents of Canada, the European Union and/or the European Economic Area, the United Kingdom, and Quebec only

The right to withdraw your consent to the processing of your data.

Applies To
Residents of Canada, the European Union and/or the European Economic Area, the United Kingdom, and Quebec only

The right to request that we restrict the processing of your data.

Applies To
Residents of the European Union and/or the European Economic Area and the United Kingdom only

The right to lodge a complaint regarding our collection, sharing and processing of data with competent authorities in the proper jurisdiction.

Applies To
Residents of Canada, the European Union and/or the European Economic Area, the United Kingdom, and Quebec only

The right to stop receiving unwanted direct marketing.

Applies To
Residents of the European Union and/or the European Economic Area only

Exercising your rights

You may exercise the rights specified above by submitting a consumer request to:

Alex Verbinnen
Owner/Propagation Manager
office@verbinnens.com
905-659-7072
1504 Brock Road, R.R.4 Dundas, ON L9H 5E4
CANADA
https://verbinnens.com/

We will need to verify your identity prior to effectuating your request. To verify your identity, you will need to provide us with the following information with your request:

Please note that we may be unable to process your request if you do not provide us with the above information.

We will respond to most consumer requests within 30 to 45 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.

Accountability

The following person is accountable and responsible for our privacy practices and procedures:

Alex Verbinnen
Owner/Propagation Manager
905-659-7072
office@verbinnens.com

You may lodge a complaint with us by contacting the person accountable and responsible for our privacy practices and procedures at the contact information above. Residents of Quebec may lodge a complaint with the Office of the Privacy Commissioner of Quebec by filling out this form or calling 1-888-528-7741. Residents of Canada may also lodge a complaint with the Office of the Privacy Commissioner of Canada by visiting this page or calling 1-800-282-1376.

Location of data processing

All data processing activities undertaken by us take place in Canada.

Third-party websites

This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Do Not Track

Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support Do Not Track ("DNT"). You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website or application.

Questions

If you have any questions about this Privacy Policy, please contact us at office@onplants.ca.