Last updated: Sep 28, 2023 4:40 PM

We value your privacy very highly. Please read this Privacy Policy carefully before using the arrowsewing.com Website (the "Website") operated by Arrow Companies, LLC, a(n) Limited Liability Company formed in Wisconsin, United States ("us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

What information we collect, where we get this information, how we use this information, what happens if we don't have it, and the legal basis for processing this information

We collect any and all information that you enter on this Website. In the last 12 months, we have collected the following information about individuals using our Website:

Note that we use your personal information for the purposes of profiling and automated decision making. Please see the "Your Rights" section below for more information regarding exercising your privacy rights related to profiling and automated decision making.

With whom we share your personal information

In the last 12 months, we have disclosed and shared the personal information below with the following third parties for the following reason(s):

How we protect your information

We have implemented the following measures to protect and safeguard your personal information:

• Limiting the amount of personal information that we collect to strictly necessary only;
• Using ssl or other secure connection technologies when receiving or sending personal information beyond internal networks;
• Destroying the personal information that we no longer need;
• Performing regular risk assessments;
• Mitigating risks by following a risk treatment plan;
• Having comprehensive security policies and procedures;
• Screening all employees with access to personal information;
• Training our employees;
• Requiring our employees to sign confidentiality agreements;
• Encrypting laptops, usbs and other portable media;
• Implementing and monitoring intrusion prevention and detection systems;
• Maintaining up-to-date software and safeguards;
• Performing regular due diligence of vendors;
• Implementing physical security measures;
• Physically and/or logically separating systems containing personal information from public networks such as the internet.

Sale of your information

We do not sell your personal information. Please see the "Your Rights" section below for more information about exercising your privacy rights regarding sales of your personal information.

Cookies

A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies. Please visit our Cookie Policy to learn more about what cookies we collect, why we collect them, and how to change your cookie settings.

Children's privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website. We do not sell the personal information of minors under the age of 16.

Analytics programs

This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.

Information retention

We retain the following personal information for the following periods of time:

Direct marketing

We use the information that we collect about you for direct marketing purposes. Direct marketing is the act of selling products or services directly to consumers rather than through retailers. You may, at any time, request that we cease to use your information for direct marketing purposes by emailing us at cs@arrowsewing.com.

Profiling

We use the information that we collect about you for profiling. Profiling is any form of automated processing of personal information consisting of the use of personal information to evaluate certain personal aspects relating to a person, in particular to analyze or predict aspects concerning that person's performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements. We use profiling to make the following decision(s): Type of sewing cabinet and accessories best fit for the consumer.

We use the following categories of your personal information for profiling purposes: Identifying information and Internet or other electronic activity

We use the following logic to conduct profiling: Consumer owned equipment, type of sewing, available equipment to meet consumer needs.

We use profiling to make decisions as follows: Type of sewing cabinet and accessories best fit for the consumer.

Please note that our profiling system has not been evaluated for accuracy, fairness or bias, nor for the impact of the use of sensitive personal information.

The benefits and potential consequences of the decision(s) based on profiling can be described as follows: Consumer will be aided for selecting the best products for their usage without speaking with a sales associate.

Please see the "Exercising your rights" section below to learn more about how you may opt out of the use of your personal information for profiling purposes.

Automated decision-making

We use the information that we collect about you for automated individual decision-making. Automated individual decision-making is making a decision solely by automated means without any human involvement.

We use the logic below to conduct automated decision-making:

Current machine owned, what product is suitable, room size, what product is suitable, budget, review options

Your rights

Depending upon where you reside, you may have the following rights with regard to your personal information:

Exercising your rights

You may exercise the rights specified above by submitting a consumer request to:

Arrow Companies, LLC
Management Offices
cs@arrowsewing.com
800-533-7347
208 East Morrissy Drive Elkhorn, WI 53121
USA
Do Not Share My Personal Information

If you use our cookie consent banner to exercise your privacy rights, the opt out signal will be applied to your browser. If you opt-out by contacting us as stated above, your preference will be applied to your account and our databases, including offline sales.

We will need to verify your identity prior to effectuating your request. To verify your identity, you will need to provide us with the following information with your request:

• Name;
• Postal / Shipping address;
• Billing address;
• Phone number;
• IP address;
• Email address.

Please note that we may be unable to process your request if you do not provide us with the above information.

You may also designate an authorized agent to exercise your rights on your behalf. You may designate an agent via any of the ways used to submit requests on your behalf. We will request the agent to verify that he or she has the authority to submit requests on your behalf. We will do so by asking the agent to submit the following information:

• Valid power of attorney;
• The requester's valid government-issued ID;
• The authorized agent's valid government ID.

Please note that we may not be able to process your request if your designated agent and/or you do not provide us with the above information.

We will respond to most consumer requests within 30 to 45 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.

You have the right to appeal a refusal to take action on a rights request. You may file an appeal to us at the contact information provided above. We will respond to most appeal requests within 45 days to 60 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond (up to 90 days total). In our response to your appeal, we will inform you of any actions taken or not taken and the reason(s) as to why. Normally, we do not charge a fee to process or respond to consumer requests. However, we may charge a fee for a second or subsequent request within a 12-month period.

Accountability

The following person is accountable and responsible for our privacy practices and procedures:

Arrow Companies, LLC
Management Offices
800-533-7347
cs@arrowsewing.com

You may lodge a complaint with us by contacting the person accountable and responsible for our privacy practices and procedures at the contact information above. Residents of Quebec may lodge a complaint with the Office of the Privacy Commissioner of Quebec by filling out this form or calling 1-888-528-7741. Residents of Canada may also lodge a complaint with the Office of the Privacy Commissioner of Canada by visiting this page or calling 1-800-282-1376.

Location of data processing

All data processing activities undertaken by us take place in United States, India.

Third-party websites

This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Do Not Track

Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support Do Not Track ("DNT"). You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.

Transferring Data

We plan to transfer data to the United States, India. This means that your information may be processed in a country outside of Canada and it may be accessible to law enforcement authorities and national security authorities of that country and jurisdiction.

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website or application.

Questions

If you have any questions about this Privacy Policy, please contact us at cs@arrowsewing.com.