Privacy Policy

Last updated: 4 Jan 2023 4:15 PM

We value your privacy very highly. Please read this Privacy Policy carefully before using the http://thefrankiefoundation.org Website (the "Website") operated by Kym Gleeson ("us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

What information we collect, how we use it, what happens if we don't have it, and the legal basis for processing this information

We collect and store any and all information that you enter on this Website. We collect and store the following information about you:

Identifying information - Name

Specific piece of information

Name

Legal basis for processing this information

The user has provided consent to the processing of their information.

Where we get this information

Information submitted by the consumer.

How we use this information

Enforcing our Terms of Service;
Processing or fulfilling orders or transactions;
Processing payments;
Providing customer service;
Short-term transient use;
Verifying customer information.

What happens if we don't have this information

Our use of your data for enforcing our Terms of Service will not be possible;
Our use of your data for processing or fulfilling orders or transactions will not be possible;
Our use of your data for processing payments will not be possible;
Our use of your data for providing customer service will not be possible;
Our use of your data for short-term transient use will not be possible;
Our use of your data for verifying customer information will not be possible.

Identifying information - Postal / Shipping address

Specific piece of information

Postal / Shipping address

Legal basis for processing this information

The user has provided consent to the processing of their information.

Where we get this information

Information submitted by the consumer.

How we use this information

Processing payments;
Verifying customer information.

What happens if we don't have this information

Our use of your data for processing payments will not be possible;
Our use of your data for verifying customer information will not be possible.

Identifying information - Billing address

Specific piece of information

Billing address

Legal basis for processing this information

The user has provided consent to the processing of their information.

Where we get this information

Information submitted by the consumer.

How we use this information

Processing payments;
Verifying customer information.

What happens if we don't have this information

Our use of your data for processing payments will not be possible;
Our use of your data for verifying customer information will not be possible.

Identifying information - Phone number

Specific piece of information

Phone number

Legal basis for processing this information

The user has provided consent to the processing of their information.

Where we get this information

Information submitted by the consumer.

How we use this information

Enforcing our Terms of Service;
Processing or fulfilling orders or transactions;
Processing payments;
Providing customer service;
Short-term transient use;
Verifying customer information.

What happens if we don't have this information

Our use of your data for enforcing our Terms of Service will not be possible;
Our use of your data for processing or fulfilling orders or transactions will not be possible;
Our use of your data for processing payments will not be possible;
Our use of your data for providing customer service will not be possible;
Our use of your data for short-term transient use will not be possible;
Our use of your data for verifying customer information will not be possible.

Identifying information - IP address

Specific piece of information

IP address

Legal basis for processing this information

The user has provided consent to the processing of their information.

Where we get this information

Tracking pixels.

How we use this information

Analytics;
Verifying customer information.

What happens if we don't have this information

Our use of your data for analytics will not be possible;
Our use of your data for verifying customer information will not be possible.

Identifying information - Email address

Specific piece of information

Email address

Legal basis for processing this information

The user has provided consent to the processing of their information.

Where we get this information

Information submitted by the consumer.

How we use this information

Enforcing our Terms of Service;
Processing or fulfilling orders or transactions;
Processing payments;
Providing customer service;
Short-term transient use;
Verifying customer information.

What happens if we don't have this information

Our use of your data for enforcing our Terms of Service will not be possible;
Our use of your data for processing or fulfilling orders or transactions will not be possible;
Our use of your data for processing payments will not be possible;
Our use of your data for providing customer service will not be possible;
Our use of your data for short-term transient use will not be possible;
Our use of your data for verifying customer information will not be possible.

Identifying information - Device identifier

Specific piece of information

Device identifier

Legal basis for processing this information

The user has provided consent to the processing of their information.

Where we get this information

Tracking pixels.

How we use this information

Analytics;
Verifying customer information.

What happens if we don't have this information

Our use of your data for analytics will not be possible;
Our use of your data for verifying customer information will not be possible.

Financial information - Credit card or debit card number

Specific piece of information

Credit card or debit card number

Legal basis for processing this information

The user has provided consent to the processing of their information.

Where we get this information

Information submitted by the consumer.

How we use this information

Processing payments;
Verifying customer information.

What happens if we don't have this information

Our use of your data for processing payments will not be possible;
Our use of your data for verifying customer information will not be possible.

Financial information - Card expiration date

Specific piece of information

Card expiration date

Legal basis for processing this information

The user has provided consent to the processing of their information.

Where we get this information

Information submitted by the consumer.

How we use this information

Processing payments;
Verifying customer information.

What happens if we don't have this information

Our use of your data for processing payments will not be possible;
Our use of your data for verifying customer information will not be possible.

Financial information - Card CVV (security code)

Specific piece of information

Card CVV (security code)

Legal basis for processing this information

The user has provided consent to the processing of their information.

Where we get this information

Information submitted by the consumer.

How we use this information

Processing payments;
Verifying customer information.

What happens if we don't have this information

Our use of your data for processing payments will not be possible;
Our use of your data for verifying customer information will not be possible.

Characteristics of protected classifications - Age

Specific piece of information

Age

Legal basis for processing this information

The user has provided consent to the processing of their information.

Where we get this information

Information submitted by the consumer.

How we use this information

Enforcing our Terms of Service;
Providing financing;
Verifying customer information;
To assess eligibility for a grant with The Frankie Foundation.

What happens if we don't have this information

Our use of your data for enforcing our Terms of Service will not be possible;
Our use of your data for providing financing will not be possible;
Our use of your data for verifying customer information will not be possible;
Our use of your data for to assess eligibility for a grant with The Frankie Foundation will not be possible.

Characteristics of protected classifications - Physical disabilities

Specific piece of information

Physical disabilities

Legal basis for processing this information

The user has provided consent to the processing of their information.

Where we get this information

Information submitted by the consumer.

How we use this information

Enforcing our Terms of Service;
Providing financing;
Verifying customer information;
To assess eligibility for a grant with The Frankie Foundation.

What happens if we don't have this information

Our use of your data for enforcing our Terms of Service will not be possible;
Our use of your data for providing financing will not be possible;
Our use of your data for verifying customer information will not be possible;
Our use of your data for to assess eligibility for a grant with The Frankie Foundation will not be possible.

Characteristics of protected classifications - Mental disabilities

Specific piece of information

Mental disabilities

Legal basis for processing this information

The user has provided consent to the processing of their information.

Where we get this information

Information submitted by the consumer.

How we use this information

Enforcing our Terms of Service;
Providing financing;
Verifying customer information;
To assess eligibility for a grant with The Frankie Foundation.

What happens if we don't have this information

Our use of your data for enforcing our Terms of Service will not be possible;
Our use of your data for providing financing will not be possible;
Our use of your data for verifying customer information will not be possible;
Our use of your data for to assess eligibility for a grant with The Frankie Foundation will not be possible.

Sensitive personal information - Geolocation information

Specific piece of information

Geolocation information

Legal basis for processing this information

The user has provided consent to the processing of their information.

Where we get this information

Tracking pixels.

How we use this information

Analytics;
Verifying customer information.

What happens if we don't have this information

Our use of your data for analytics will not be possible;
Our use of your data for verifying customer information will not be possible.

Sensitive personal information - NDIS Plan Expiry Date / Therapist Contact Details

Specific piece of information

NDIS Plan Expiry Date / Therapist Contact Details

Legal basis for processing this information

The user has provided consent to the processing of their information.

Where we get this information

Information submitted by the consumer.

How we use this information

Enforcing our Terms of Service;
Providing financing;
Verifying customer information;
To assess eligibility for a grant with The Frankie Foundation.

What happens if we don't have this information

Our use of your data for enforcing our Terms of Service will not be possible;
Our use of your data for providing financing will not be possible;
Our use of your data for verifying customer information will not be possible;
Our use of your data for to assess eligibility for a grant with The Frankie Foundation will not be possible.

We are not required to collect this information by a law, court order, nor by a tribunal order. We do not combine nor link the personal information that we hold about you.

With whom we share your personal information

We share the personal information below with the following third parties for the following reason(s):

Identifying information - Name

Specific piece of personal information shared

Name

Categories of third parties with whom personal information is/was shared

Content management systems;
Customer management systems;
Financial transactions processors.

Reason(s) for sharing

To manage our interactions with you;
To process transactions.

Identifying information - Postal / Shipping address

Specific piece of personal information shared

Postal / Shipping address

Categories of third parties with whom personal information is/was shared

Content management systems;
Customer management systems;
Financial transactions processors.

Reason(s) for sharing

To process transactions.

Identifying information - Billing address

Specific piece of personal information shared

Billing address

Categories of third parties with whom personal information is/was shared

Content management systems;
Customer management systems;
Financial transactions processors.

Reason(s) for sharing

To process transactions.

Identifying information - Phone number

Specific piece of personal information shared

Phone number

Categories of third parties with whom personal information is/was shared

Content management systems;
Customer management systems;
Financial transactions processors.

Reason(s) for sharing

To manage our interactions with you;
To process transactions.

Identifying information - IP address

Specific piece of personal information shared

IP address

Categories of third parties with whom personal information is/was shared

Content management systems;
Customer management systems;
Data analytics providers;
Financial transactions processors.

Reason(s) for sharing

To manage our interactions with you;
To process transactions;
To analyze your interactions with us or our website.

Identifying information - Email address

Specific piece of personal information shared

Email address

Categories of third parties with whom personal information is/was shared

Content management systems;
Customer management systems;
Financial transactions processors.

Reason(s) for sharing

To manage our interactions with you;
To process transactions.

Identifying information - Device identifier

Specific piece of personal information shared

Device identifier

Categories of third parties with whom personal information is/was shared

Content management systems;
Customer management systems;
Data analytics providers;
Financial transactions processors.

Reason(s) for sharing

To manage our interactions with you;
To process transactions;
To analyze your interactions with us or our website.

Financial information - Credit card or debit card number

Specific piece of personal information shared

Credit card or debit card number

Categories of third parties with whom personal information is/was shared

Content management systems;
Customer management systems;
Financial transactions processors.

Reason(s) for sharing

To process transactions.

Financial information - Card expiration date

Specific piece of personal information shared

Card expiration date

Categories of third parties with whom personal information is/was shared

Content management systems;
Customer management systems;
Financial transactions processors.

Reason(s) for sharing

To process transactions.

Financial information - Card CVV (security code)

Specific piece of personal information shared

Card CVV (security code)

Categories of third parties with whom personal information is/was shared

Content management systems;
Customer management systems;
Financial transactions processors.

Reason(s) for sharing

To process transactions.

Characteristics of protected classifications - Physical disabilities

Specific piece of personal information shared

Physical disabilities

Categories of third parties with whom personal information is/was shared

Content management systems;
Customer management systems.

Reason(s) for sharing

To manage our interactions with you.

Characteristics of protected classifications - Mental disabilities

Specific piece of personal information shared

Mental disabilities

Categories of third parties with whom personal information is/was shared

Content management systems;
Customer management systems.

Reason(s) for sharing

To manage our interactions with you.

Sensitive personal information - Geolocation information

Specific piece of personal information shared

Geolocation information

Categories of third parties with whom personal information is/was shared

Content management systems;
Customer management systems;
Data analytics providers;
Financial transactions processors.

Reason(s) for sharing

To manage our interactions with you;
To process transactions;
To analyze your interactions with us or our website.

Sensitive personal information - NDIS Plan Expiry Date / Therapist Contact Details

Specific piece of personal information shared

NDIS Plan Expiry Date / Therapist Contact Details

Categories of third parties with whom personal information is/was shared

Content management systems;
Customer management systems.

Reason(s) for sharing

To manage our interactions with you.

How we protect your personal information

We have implemented the following measures to protect and safeguard your personal information:

Limiting the amount of personal information that we collect to strictly necessary only;
Using ssl or other secure connection technologies when receiving or sending personal information beyond internal networks;
Destroying the personal information that we no longer need;
Having comprehensive security policies and procedures;
Maintaining up-to-date software and safeguards.

Cookies

A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies. Please visit our Cookie Policy to learn more about what cookies we collect, why we collect them, and how to change your cookie settings.

Children's privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.

Analytics programs

This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.

Information retention

We retain all of the information that we collect until it is no longer required by us

Your rights

All visitors or users of this website have the following rights with regard to their personal information:

The right to access the personal information that we have collected about you.
The right to request that we delete all or some of the personal information that we have collected on you.
The right to ask us to transmit your personal information that we have collected on you to another provider (where technically feasible).
The right to request that we amend any of the information that we have collected about you.
The right to withdraw your consent to the processing of your data.
The right to request that we restrict the processing of your data.
The right to lodge a complaint regarding our collection, sharing and processing of data with competent authorities in the proper jurisdiction.
The right to not have to identify yourself, or of using a pseudonym in certain circumstances.
The right to stop receiving unwanted direct marketing.
The right to opt out of tracking of your location.

Exercising your rights

You may exercise the rights specified above by submitting a consumer request to:

Kym Gleeson
Founder
hello@thefrankiefoundation.org
.
Caringbah, Sydney
Australia
https://thefrankiefoundation.org/about/

You can opt out of us tracking your location by adjusting the settings on your browser or device.

We will respond to most consumer requests within 30 to 45 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.

Complaints

You have the right to lodge a complaint regarding our collection, use and sharing of your personal information by contacting us at the following contact information:

Kym Gleeson
Founder
hello@thefrankiefoundation.org
.
Caringbah, Sydney
Australia

Any such complaints must first be addressed to us in writing as required by Australia Privacy Act 1988 S 40(1A). We will respond to all complaints within a reasonable time (usually 30 days). If you are not satisfied with our response to your complaint, you may then lodge a complaint with the Office of the Australian Information Commissioner by following the steps on this page.

Accountability

The following person is accountable and responsible for our privacy practices and procedures:

Kym Gleeson
Founder
.
hello@thefrankiefoundation.org

You may lodge a complaint with us by contacting the person accountable and responsible for our privacy practices and procedures at the contact information above. You may also lodge a complaint with the Office of the Privacy Commissioner of Quebec by filling out this form or calling 1-888-528-7741.

Location of data processing

All data processing activities undertaken by us take place in Australia.

Third-party websites

This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Transferring Data

We plan to transfer data to Site Ground's Data Centres. This means that your information may be processed in a country outside of Quebec and it may be accessible to law enforcement authorities and national security authorities of that country and jurisdiction.

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website or application.

Questions

If you have any questions about this Privacy Policy, please contact us at hello@thefrankiefoundation.org.