Privacy Policy

Last updated: Feb 25, 2025 12:53 PM

We value your privacy very highly. Please read this Privacy Policy carefully before using the whosgotyoucovered.com Website (the "Website") operated by Zach Burke Insurance Agency LLC, a(n) Limited Liability Company formed in Minnesota, United States ("us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

What information we collect

We collect any and all information that you enter on this Website. We collect the following information about you:

How we may use your information

We may use the information that you provide us for the following:

• Analytics;
• Enforcing our Terms of Service;
• Marketing and advertising;
• Participation in surveys and contests;
• Performing services;
• Providing customer service;
• Resolving disputes;
• Verifying customer information;
• Transactions involving insurance products and services.

With whom we share your personal information

We share the following personal information with the following categories of third parties:

Sale of your information

We do not sell your personal information.

Cookies

A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies. Please visit our Cookie Policy to learn more about what cookies we collect, why we collect them, and how to change your cookie settings.

Children's privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.

Analytics programs

This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.

SMS/MMS Messaging Services Policy - Campaign-Specific Information

Purpose of the Messaging Campaigns

We employ automated SMS messaging for two primary purposes:

• Consultation Outreach: To engage with prospective clients by providing information about our in-home and non-medical care services, and inviting them to schedule a consultation.
• Appointment Confirmations: To confirm, remind, and manage appointments with our clients to ensure they receive timely and efficient care services.

Before sending any marketing, promotional, or informational SMS/MMS messages, Zach Burke Insurance Agency LLC will obtain express, written, and logged consent from the recipients. This consent will be captured through a double opt-in mechanism, ensuring full compliance with legal and regulatory standards.

Types of Messages Sent

• For Consultation Outreach: Initial greetings, service information, follow-ups for further engagement, and prompts to schedule a consultation.
• For Appointment Confirmations: Notifications of upcoming appointments, reminders, options to confirm or reschedule appointments, and occasional follow-ups for feedback post-appointment.

Message Flow

• Consultation Outreach Flow: Prospective clients will receive an initial SMS introducing our services, followed by a series of messages that may include detailed service descriptions, benefits, and prompts to contact us for scheduling a consultation.
• Appointment Confirmation Flow: Clients will receive messages confirming the date and time of their appointments, reminders a day before, and instructions for rescheduling or cancellation if necessary.

Audience

Our SMS campaigns are directed towards:

• Prospective Clients: Individuals who have expressed interest in learning more about our in-home and non-medical care services.
• Existing Clients: Individuals currently receiving our services, for ongoing communication regarding their appointments and care coordination.

Opt-in and Opt-out Process

• Opt-In Process: Clients are invited to subscribe to our SMS services either during the initial service sign-up, through our website via a dedicated form, or verbally agreeing during a preliminary consultation call. A confirmation of subscription is sent via SMS.
• Opt-Out Process: At any time, clients can opt out of receiving SMS messages by replying with the keyword "STOP" to any of our messages. A confirmation of unsubscription will be sent via SMS to ensure no further messages are delivered unless re-subscribed.

Data Protection and Privacy

We are committed to protecting the privacy and security of our clients' personal information. Data collected through our SMS campaigns is securely stored and used solely for the purposes outlined here, complying with all applicable privacy laws and regulations.

To further protect the privacy and security of our clients, all personal information collected through our SMS/MMS campaigns is stored securely and is accessed only by authorized personnel. We employ industry-standard security measures to prevent unauthorized access, disclosure, or misuse of your data. Specific protocols are in place for the protection of data related to SMS/MMS services, adhering to the latest privacy laws and regulations.

Frequency of Messages and Content

• Consultation Outreach: Messages are typically sent as part of an initial sequence over the course of one to two weeks, depending on client interaction.
• Appointment Confirmations: Clients receive messages a week, a day, and an hour before their scheduled appointments to ensure proper communication and management of their care schedules.

In accordance with best practices and to prevent spam, Zach Burke Insurance Agency LLC limits the sending of SMS/MMS messages to no more than 50 messages per originating number per minute. This policy helps maintain the integrity and effectiveness of our messaging campaigns.

Exercising your rights

You may opt out of future sales of personal information by submitting a consumer request to zburke@farmersagent.com.

Third-party websites

This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Third-Party Disclosure

We do not share or sell SMS opt-in data or phone numbers for the purpose of SMS.

We may share your information with third parties, including:

• Service Providers: Who assist us in operating our website and delivering services.
• Legal Authorities: When required by law or to protect our rights and interests.

Do Not Track

Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support Do Not Track ("DNT"). You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website or application.

Questions

If you have any questions about this Privacy Policy, please contact us at zburke@farmersagent.com.