Privacy Policy

Last updated: Mar 6, 2024 8:55 AM

We value your privacy very highly. Please read this Privacy Policy carefully before using the https://cavcoach.co.uk/ Website (the "Website") operated by Caversham Coachworks (READING) LTD, a(n) Limited Company formed in England ("us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

What information we collect, how we use it, what happens if we don't have it, and the legal basis for processing this information

We collect any and all information that you enter on this Website. We collect the following information about you:

Category of information	Specific piece of information	Legal basis for processing this information	How we use this information	What happens if we don't have this information
Identifying information	Name	The user has provided consent to the processing of their information; Processing is necessary to perform a contract with the user; Processing is necessary in order to take steps that the user has requested prior to entering into a contract; Processing is necessary for compliance with a legal obligation; Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.	Analytics; Marketing and advertising; Performing services; Providing customer service; Recording voice calls.	Our use of your data for analytics will not be possible; Our use of your data for marketing and advertising will not be possible; Our use of your data for performing services will not be possible; Our use of your data for providing customer service will not be possible; Our use of your data for recording voice calls will not be possible.
Identifying information	Phone number	The user has provided consent to the processing of their information; Processing is necessary to perform a contract with the user; Processing is necessary in order to take steps that the user has requested prior to entering into a contract; Processing is necessary for compliance with a legal obligation; Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.	Analytics; Marketing and advertising; Performing services; Providing customer service; Recording voice calls.	Our use of your data for analytics will not be possible; Our use of your data for marketing and advertising will not be possible; Our use of your data for performing services will not be possible; Our use of your data for providing customer service will not be possible; Our use of your data for recording voice calls will not be possible.
Identifying information	Email address	The user has provided consent to the processing of their information; Processing is necessary to perform a contract with the user; Processing is necessary in order to take steps that the user has requested prior to entering into a contract; Processing is necessary for compliance with a legal obligation; Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.	Analytics; Marketing and advertising; Performing services; Providing customer service; Recording voice calls.	Our use of your data for analytics will not be possible; Our use of your data for marketing and advertising will not be possible; Our use of your data for performing services will not be possible; Our use of your data for providing customer service will not be possible; Our use of your data for recording voice calls will not be possible.
Identifying information	Device identifier	The user has provided consent to the processing of their information; Processing is necessary to perform a contract with the user; Processing is necessary in order to take steps that the user has requested prior to entering into a contract; Processing is necessary for compliance with a legal obligation; Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.	Analytics; Marketing and advertising; Performing services; Providing customer service; Recording voice calls.	Our use of your data for analytics will not be possible; Our use of your data for marketing and advertising will not be possible; Our use of your data for performing services will not be possible; Our use of your data for providing customer service will not be possible; Our use of your data for recording voice calls will not be possible.

With whom we share your personal information

We share the following personal information with the following categories of third parties:

Category of personal information shared	Specific piece of personal information shared	Categories of third parties with whom personal information is/was shared
Identifying information	Name	Customer management systems; Data analytics providers; Data brokers; Email service providers; Financial transactions processors.
Identifying information	Phone number	Customer management systems; Data analytics providers; Data brokers; Email service providers; Financial transactions processors.
Identifying information	Email address	Customer management systems; Data analytics providers; Data brokers; Email service providers; Financial transactions processors.
Identifying information	Device identifier	Customer management systems; Data analytics providers; Data brokers; Email service providers; Financial transactions processors.

Cookies

A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies and may use cookies for reasons including, but not limited to:

Analyzing our Website traffic;
Analyzing your interactions with advertisements;
Identifying if you are signed in to the Website;
Testing content on the Website;
Storing information about your preferences;
Recognizing when you return to the Website.

Most web browsers automatically accept cookies. However, you can modify your browser settings to decline cookies, if you prefer. This setting may prevent you from taking full advantage of the Website.

Children's privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.

Analytics programs

This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.

Information retention

We retain all of the information that we collect until we no longer require the information

Direct marketing

We use the information that we collect about you for direct marketing purposes. Direct marketing is the act of selling products or services directly to consumers rather than through retailers. Residents of the European Union and/or the European Economic Area and the United Kingdom - You may, at any time, request that we cease to use your information for direct marketing purposes by emailing us at mike.adlem@cavcoach.co.uk.

Your rights

Depending upon where you reside, you may have the following rights with regard to your personal information:

Right	Applies To
The right to access the personal information that we have collected about you.	Residents of the European Union and/or the European Economic Area and the United Kingdom only
The right to request that we delete all or some of the personal information that we have collected on you.	Residents of the European Union and/or the European Economic Area and the United Kingdom only
The right to ask us to transmit your personal information that we have collected on you to another provider (where technically feasible).	Residents of the European Union and/or the European Economic Area and the United Kingdom only
The right to request that we amend any of the information that we have collected about you.	Residents of the European Union and/or the European Economic Area and the United Kingdom only
The right to withdraw your consent to the processing of your data.	Residents of the European Union and/or the European Economic Area and the United Kingdom only
The right to request that we restrict the processing of your data.	Residents of the European Union and/or the European Economic Area and the United Kingdom only
The right to lodge a complaint regarding our collection, sharing and processing of data with competent authorities in the proper jurisdiction.	Residents of the European Union and/or the European Economic Area and the United Kingdom only
The right to stop receiving unwanted direct marketing.	Residents of the European Union and/or the European Economic Area only

Exercising your rights

You may exercise the rights specified above by submitting a consumer request to:

Michael Adlem
Director
mike.adlem@cavcoach.co.uk
01189474002
383 Gosbrook Road, Caversham, Reading, Berkshire, RG4 8EG
United Kingdom
mike.adlem@cavcoach.co.uk

We will need to verify your identity prior to effectuating your request and may ask you to provide personal information to do so.

We will respond to most consumer requests within 30 to 45 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.

Location of data processing

All data processing activities undertaken by us take place in United Kingdom.

Third-party websites

This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Questions

If you have any questions about this Privacy Policy, please contact us at mike.adlem@cavcoach.co.uk.