Last updated: Nov 22, 2024 7:35 AM

We value your privacy very highly. Please read this Privacy Policy carefully before using the ventrahealth.com Website (the "Website") operated by Ventra Health Inc., a(n) Corporation formed in Delaware, United States ("us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

What information we collect, where we get this information, how we use this information, what happens if we don't have it, and the legal basis for processing this information

We collect and store any and all information that you enter on this Website. In the last 12 months, we have collected the following information about individuals using our Website:

Identifying information - Name

Specific piece of information

Name

Legal basis for processing this information

The user has provided consent to the processing of their information;
Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

Where we get this information

Information submitted by the consumer.

How we use this information

Marketing and advertising;
Processing or fulfilling orders or transactions;
Processing payments;
Providing customer service.

What happens if we don't have this information

Our use of your data for marketing and advertising will not be possible;
Our use of your data for processing or fulfilling orders or transactions will not be possible;
Our use of your data for processing payments will not be possible;
Our use of your data for providing customer service will not be possible.

Identifying information - Postal / Shipping address

Specific piece of information

Postal / Shipping address

Legal basis for processing this information

Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

Where we get this information

Information submitted by the consumer.

How we use this information

Processing or fulfilling orders or transactions;
Processing payments;
Providing customer service.

What happens if we don't have this information

Our use of your data for processing or fulfilling orders or transactions will not be possible;
Our use of your data for processing payments will not be possible;
Our use of your data for providing customer service will not be possible.

Identifying information - Billing address

Specific piece of information

Billing address

Legal basis for processing this information

The user has provided consent to the processing of their information;
Processing is necessary in order to take steps that the user has requested prior to entering into a contract.

Where we get this information

Information submitted by the consumer.

How we use this information

Processing or fulfilling orders or transactions;
Processing payments.

What happens if we don't have this information

Our use of your data for processing or fulfilling orders or transactions will not be possible;
Our use of your data for processing payments will not be possible.

Identifying information - Phone number

Specific piece of information

Phone number

Legal basis for processing this information

The user has provided consent to the processing of their information.

Where we get this information

Information submitted by the consumer.

How we use this information

Processing or fulfilling orders or transactions;
Processing payments;
Providing customer service.

What happens if we don't have this information

Our use of your data for processing or fulfilling orders or transactions will not be possible;
Our use of your data for processing payments will not be possible;
Our use of your data for providing customer service will not be possible.

Identifying information - IP address

Specific piece of information

IP address

Legal basis for processing this information

Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

Where we get this information

Tracking pixels;
The observation and recording of activities by the business, such as through the use of cookies.

How we use this information

Debugging to identify and repair errors;
Detecting security incidents;
Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
Verifying customer information.

What happens if we don't have this information

Our use of your data for debugging to identify and repair errors will not be possible;
Our use of your data for detecting security incidents will not be possible;
Our use of your data for protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities will not be possible;
Our use of your data for verifying customer information will not be possible.

Identifying information - Email address

Specific piece of information

Email address

Legal basis for processing this information

The user has provided consent to the processing of their information;
Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

Where we get this information

Information submitted by the consumer.

How we use this information

Marketing and advertising;
Processing or fulfilling orders or transactions;
Providing customer service.

What happens if we don't have this information

Our use of your data for marketing and advertising will not be possible;
Our use of your data for processing or fulfilling orders or transactions will not be possible;
Our use of your data for providing customer service will not be possible.

Identifying information - Device identifier

Specific piece of information

Device identifier

Legal basis for processing this information

Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

Where we get this information

The observation and recording of activities by the business, such as through the use of cookies;
Server and Security logging.

How we use this information

Analytics;
Detecting security incidents;
Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities.

What happens if we don't have this information

Our use of your data for analytics will not be possible;
Our use of your data for detecting security incidents will not be possible;
Our use of your data for protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities will not be possible.

Internet or other electronic activity - Information regarding your interaction with our website or application

Specific piece of information

Information regarding your interaction with our website or application

Legal basis for processing this information

Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

Where we get this information

The observation and recording of activities by the business, such as through the use of cookies;
Server and Security logging.

How we use this information

Analytics;
Detecting security incidents;
Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities.

What happens if we don't have this information

Our use of your data for analytics will not be possible;
Our use of your data for detecting security incidents will not be possible;
Our use of your data for protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities will not be possible.

Internet or other electronic activity - Information regarding your interactions with advertisements

Specific piece of information

Information regarding your interactions with advertisements

Legal basis for processing this information

Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

Where we get this information

The observation and recording of activities by the business, such as through the use of cookies;
Server and Security logging.

How we use this information

Analytics;
Marketing and advertising.

What happens if we don't have this information

Our use of your data for analytics will not be possible;
Our use of your data for marketing and advertising will not be possible.

Note that we do not use your personal information for the purposes of targeted advertising, nor for profiling. Please see the "Your Rights" section below for more information about exercising your privacy rights related to profiling and targeted advertising.

Ventra Health does not share phone numbers collected for SMS consent with third parties or affiliates for marketing purposes. If you have consented to receive text messages from Ventra Health, you may receive text messages relating to:
Clients: Replies to questions about your account.
Employees: Replies to messages pertaining to tech support.

With whom we share your personal information

In the last 12 months, we have disclosed and shared the personal information below with the following third parties for the following reason(s):

Identifying information - Name

Specific piece of personal information shared and disclosed

Name

Categories of third parties with whom personal information is/was shared and disclosed

Content management systems;
Customer management systems;
Email marketing vendors;
Email service providers;
Financial transactions processors;
Shipping companies.

Reason(s) for sharing and disclosing

To manage our interactions with you;
To analyze your interactions with us or our website;
To market to you via email;
To process transactions.

Identifying information - Postal / Shipping address

Specific piece of personal information shared and disclosed

Postal / Shipping address

Categories of third parties with whom personal information is/was shared and disclosed

Content management systems;
Customer management systems;
Financial transactions processors;
Shipping companies.

Reason(s) for sharing and disclosing

To manage our interactions with you;
To process transactions.

Identifying information - Billing address

Specific piece of personal information shared and disclosed

Billing address

Categories of third parties with whom personal information is/was shared and disclosed

Content management systems;
Customer management systems;
Financial transactions processors;
Shipping companies.

Reason(s) for sharing and disclosing

To process transactions.

Identifying information - Phone number

Specific piece of personal information shared and disclosed

Phone number

Categories of third parties with whom personal information is/was shared and disclosed

Content management systems;
Customer management systems;
Financial transactions processors;
Shipping companies.

Reason(s) for sharing and disclosing

To manage our interactions with you;
To process transactions.

Identifying information - IP address

Specific piece of personal information shared and disclosed

IP address

Categories of third parties with whom personal information is/was shared and disclosed

Content management systems;
Customer management systems;
Data analytics providers;
Financial transactions processors;
Fraud prevention services vendors;
Hosting providers;
Operating systems and platforms;
Parties that need to operate the website.

Reason(s) for sharing and disclosing

To analyze your interactions with us or our website;
To prevent or investigate criminal activity.

Identifying information - Email address

Specific piece of personal information shared and disclosed

Email address

Categories of third parties with whom personal information is/was shared and disclosed

Content management systems;
Customer management systems;
Email marketing vendors;
Email service providers;
Financial transactions processors;
Shipping companies.

Reason(s) for sharing and disclosing

To market to you via email;
To manage our interactions with you;
To process transactions.

Identifying information - Device identifier

Specific piece of personal information shared and disclosed

Device identifier

Categories of third parties with whom personal information is/was shared and disclosed

Data analytics providers;
Fraud prevention services vendors;
Hosting providers;
Parties that need to operate the website.

Reason(s) for sharing and disclosing

To analyze your interactions with us or our website;
To prevent or investigate fraud;
To prevent or investigate criminal activity.

Internet or other electronic activity - Information regarding your interaction with our website or application

Specific piece of personal information shared and disclosed

Information regarding your interaction with our website or application

Categories of third parties with whom personal information is/was shared and disclosed

Data analytics providers;
Fraud prevention services vendors;
Hosting providers;
Parties that need to operate the website.

Reason(s) for sharing and disclosing

To analyze your interactions with us or our website;
To prevent or investigate fraud;
To prevent or investigate criminal activity.

Internet or other electronic activity - Information regarding your interactions with advertisements

Specific piece of personal information shared and disclosed

Information regarding your interactions with advertisements

Categories of third parties with whom personal information is/was shared and disclosed

Advertising networks;
Data analytics providers.

Reason(s) for sharing and disclosing

To manage our interactions with you;
To analyze your interactions with us or our website;
To provide you with advertisements.

How we protect your information

We have implemented the following measures to protect and safeguard your personal information:

Limiting the amount of personal information that we collect to strictly necessary only;
Using ssl or other secure connection technologies when receiving or sending personal information beyond internal networks;
Destroying the personal information that we no longer need;
Having comprehensive security policies and procedures;
Screening all employees with access to personal information;
Training our employees;
Requiring our employees to sign confidentiality agreements;
Implementing and monitoring intrusion prevention and detection systems;
Maintaining up-to-date software and safeguards.

Sale of your information

We do not sell your personal information. Please see the "Your Rights" section below for more information about exercising your privacy rights regarding sales of your personal information.

Cookies

A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies. Please visit our Cookie Policy to learn more about what cookies we collect, why we collect them, and how to change your cookie settings.

Children's privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website. We do not sell the personal information of minors under the age of 16.

Analytics programs

This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.

Information retention

We retain the following personal information for the following periods of time:

Identifying information

Data retention period

until the user requests their information be purged.

Internet or other electronic activity

Data retention period

until the information is no longer needed, or the user requests their information be purged.

Direct marketing

We use the information that we collect about you for direct marketing purposes. Direct marketing is the act of selling products or services directly to consumers rather than through retailers. Residents of the European Union and/or the European Economic Area and the United Kingdom - You may, at any time, request that we cease to use your information for direct marketing purposes by emailing us at compliance@ventrahealth.com.

Your rights

Depending upon where you reside, you may have the following rights with regard to your personal information:

The right to opt out of use of your personal information for the purposes of targeted advertising.

Applies To

Residents of Virginia, Colorado, Utah, Connecticut, Oregon, Texas, and Montana only

The right to access the personal information that we have collected about you.

Applies To

Residents of California, Canada, the European Union and/or the European Economic Area, the United Kingdom, Virginia, Colorado, Utah, Connecticut, Quebec, Oregon, Texas, and Montana only

The right to know what personal information we have collected about you, including the categories of personal information, the categories of sources from which the personal information was collected, the business or commercial purpose for collecting, selling or sharing personal information, the categories of third parties to whom we disclose the personal information.

Applies To

Residents of California only

The right to know whether your personal information is sold or disclosed and to whom.

Applies To

Residents of California only

The right to say no to the sale of your personal information.

Applies To

Residents of California, Nevada, Virginia, Colorado, Utah, Connecticut, Oregon, Texas, and Montana only

The right to opt out of the sharing of your personal information.

Applies To

Residents of California only

The right to opt out of the use of your personal information for the purposes of profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.

Applies To

Residents of Virginia, Colorado, Connecticut, Oregon, Texas, and Montana only

The right to request that we delete all or some of the personal information that we have collected on you.

Applies To

Residents of California, the European Union and/or the European Economic Area, the United Kingdom, Virginia, Colorado, Utah, Connecticut, Oregon, Texas, and Montana only

The right not to be discriminated against based upon your exercise of your privacy rights.

Applies To

Residents of California, Virginia, Colorado, Utah, Connecticut, Oregon, Texas, and Montana only

The right to equal service and price, even if you exercise your privacy rights.

Applies To

Residents of California, Virginia, Colorado, Utah, and Connecticut only

The right to ask us to transmit your personal information that we have collected on you to another provider (where technically feasible).

Applies To

Residents of California, the European Union and/or the European Economic Area, and the United Kingdom only

The right to request that we amend any of the information that we have collected about you.

Applies To

Residents of California, Canada, the European Union and/or the European Economic Area, the United Kingdom, Virginia, Colorado, Connecticut, Quebec, Oregon, Texas, and Montana only

The right to withdraw your consent to the processing of your data.

Applies To

Residents of Canada, the European Union and/or the European Economic Area, the United Kingdom, and Quebec only

The right to request that we restrict the processing of your data.

Applies To

Residents of the European Union and/or the European Economic Area and the United Kingdom only

The right to lodge a complaint regarding our collection, sharing and processing of data with competent authorities in the proper jurisdiction.

Applies To

Residents of Canada, the European Union and/or the European Economic Area, the United Kingdom, and Quebec only

The right to stop receiving unwanted direct marketing.

Applies To

Residents of the European Union and/or the European Economic Area only

The right to receive the personal information that we hold about you in a portable and, to the extent feasible, a readily usable format that allows you to transmit this information to another entity.

Applies To

Residents of California, the European Union and/or the European Economic Area, the United Kingdom, Virginia, Colorado, Utah, Connecticut, Oregon, Texas, and Montana only

The right to limit the use and disclosure of your sensitive personal information.

Applies To

Residents of California and Connecticut only

The right to confirm whether we are processing your personal information.

Applies To

Residents of Oregon, Texas, and Montana only

The right to obtain a list of the specific third parties to whom we have disclosed your personal information.

Applies To

Residents of Oregon only

The right to confirm the categories of your personal information that we have processed or are currently processing.

Applies To

Residents of Oregon only

Exercising your rights

You may exercise the rights specified above by submitting a consumer request to:

Ryon Terry
Senior Director of Legal Affairs and Compliance
compliance@ventrahealth.com
866-VENTRA-1
5001 LBJ Freeway, Suite 320 Dallas, TX 75244
United States

If you use our cookie consent banner to exercise your privacy rights, the opt out signal will be applied to your browser. If you opt-out by contacting us as stated above, your preference will be applied to your account and our databases, including offline sales.

We will need to verify your identity prior to effectuating your request. To verify your identity, you will need to provide us with the following information with your request:

Name;
Postal / Shipping address;
Billing address;
Phone number;
Email address.

Please note that we may be unable to process your request if you do not provide us with the above information.

You may also designate an authorized agent to exercise your rights on your behalf. You may designate an agent via any of the ways used to submit requests on your behalf. We will request the agent to verify that he or she has the authority to submit requests on your behalf. We will do so by asking the agent to submit the following information:

Valid power of attorney;
The requester's valid government-issued ID;
The authorized agent's valid government ID.

Please note that we may not be able to process your request if your designated agent and/or you do not provide us with the above information.

We will respond to most consumer requests within 30 to 45 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.

You have the right to appeal a refusal to take action on a rights request. You may file an appeal to us at the contact information provided above. We will respond to most appeal requests within 45 days to 60 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond (up to 90 days total). In our response to your appeal, we will inform you of any actions taken or not taken and the reason(s) as to why. Normally, we do not charge a fee to process or respond to consumer requests. However, we may charge a fee for a second, third or subsequent request within a 12-month period.

Accountability

The following person is accountable and responsible for our privacy practices and procedures:

Ryon Terry
Senior Director of Legal Affairs and Compliance
866-VENTRA-1
compliance@ventrahealth.com

You may lodge a complaint with us by contacting the person accountable and responsible for our privacy practices and procedures at the contact information above. Residents of Quebec may lodge a complaint with the Office of the Privacy Commissioner of Quebec by filling out this Quebec Privacy Commission page or calling 1-888-528-7741. Residents of Canada may also lodge a complaint with the Office of the Privacy Commissioner of Canada by visiting this File a Privacy Complaint (Canada) page or calling 1-800-282-1376.

Location of data processing

All data processing activities undertaken by us take place in United States.

Third-party websites

This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Do Not Track

Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support Do Not Track ("DNT"). You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.

Transferring Data

We plan to transfer data to United States. This means that your information may be processed in a country outside of Canada and it may be accessible to law enforcement authorities and national security authorities of that country and jurisdiction.

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will not provide you with any notice when we make changes to this Privacy Policy.

Questions

If you have any questions about this Privacy Policy, please contact us at compliance@ventrahealth.com.