Last updated: Dec 2, 2024 9:39 PM

We value your privacy very highly. Please read this Privacy Policy carefully before using the vervazi.com Website (the "Website") operated by Vervazi LLC, a(n) Limited Liability Company formed in Washington, United States ("us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

What information we collect and store, where we get this information, and how we use this information

We collect and store any and all information that you enter on this Website. In the last 12 months, we have collected the following information about individuals using our Website:

Identifying information - Name

Specific piece of information

Name

Where we get this information

  • Information submitted by the consumer.

How we use this information

  • Analytics;
  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Counting ad impressions to unique visitors;
  • Creating new features;
  • Debugging to identify and repair errors;
  • Detecting security incidents;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Participation in surveys and contests;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Resolving disputes;
  • Targeted advertising;
  • Verifying customer information.

Identifying information - Postal / Shipping address

Specific piece of information

Postal / Shipping address

Where we get this information

  • Information submitted by the consumer.

How we use this information

  • Auditing transactions that the consumer has entered into;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Verifying customer information.

Identifying information - Billing address

Specific piece of information

Billing address

Where we get this information

  • Information submitted by the consumer.

How we use this information

  • Auditing transactions that the consumer has entered into;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Verifying customer information.

Identifying information - Phone number

Specific piece of information

Phone number

Where we get this information

  • Information submitted by the consumer.

How we use this information

  • Marketing and advertising;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Providing customer service;
  • Resolving disputes;
  • Verifying customer information.

Identifying information - IP address

Specific piece of information

IP address

Where we get this information

  • Tracking pixels;
  • The observation and recording of activities by the business, such as through the use of cookies.

How we use this information

  • Debugging to identify and repair errors;
  • Detecting security incidents;
  • Enforcing our Terms of Service;
  • Marketing and advertising.

Identifying information - Email address

Specific piece of information

Email address

Where we get this information

  • Information submitted by the consumer.

How we use this information

  • Analytics;
  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Counting ad impressions to unique visitors;
  • Creating new features;
  • Debugging to identify and repair errors;
  • Detecting security incidents;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Participation in surveys and contests;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Resolving disputes;
  • Targeted advertising;
  • Verifying customer information.

Identifying information - Device identifier

Specific piece of information

Device identifier

Where we get this information

  • Information submitted by the consumer.

How we use this information

  • Analytics;
  • Counting ad impressions to unique visitors;
  • Debugging to identify and repair errors;
  • Detecting security incidents;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Providing customer service;
  • Resolving disputes;
  • Verifying customer information.

Financial information - Credit card or debit card number

Specific piece of information

Credit card or debit card number

Where we get this information

  • Information submitted by the consumer.

How we use this information

  • Auditing transactions that the consumer has entered into;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Verifying customer information.

Financial information - Card expiration date

Specific piece of information

Card expiration date

Where we get this information

  • Information submitted by the consumer.

How we use this information

  • Auditing transactions that the consumer has entered into;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Verifying customer information.

Financial information - Card CVV (security code)

Specific piece of information

Card CVV (security code)

Where we get this information

  • Information submitted by the consumer.

How we use this information

  • Auditing transactions that the consumer has entered into;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Verifying customer information.

Note that we do not use your personal information for the purpose of profiling. Please see the "Your Rights" section below for more information about exercising your privacy rights related to profiling.

Note that we may use your personal information for the purpose of automated decision making. Please see the "Your Rights" section below for more information regarding exercising your privacy rights related to automated decision making.

With whom we share your personal information

We do not share nor disclose your personal information to any third parties.

We will not share your opt-in to an SMS/Email campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

How we protect your information

We have implemented the following measures to protect and safeguard your personal information:

Sale of your information

We do not sell your personal information. Please see the "Your Rights" section below for more information about exercising your privacy rights regarding sales of your personal information.

Information on the consumer requests that we have received

Below is additional information on the requests to exercise privacy rights that we have received from California consumers:

We have not received any requests to delete.

We have not received any requests to correct.

We have not received any requests to know.

We have not received any requests to opt out.

We have not received any requests to limit.

Cookies

A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies. Please visit our Cookie Policy to learn more about what cookies we collect, why we collect them, and how to change your cookie settings.

Children's privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website. We do not sell the personal information of minors under the age of 16.

Bona fide loyalty program

As prescribed by the Colorado Privacy Act, we have established a bona fide loyalty program for our customers. This program uses the following categories of personal information: Identifying information.

We may use the following categories of personal information that was collected through the bona fide program for targeted advertising: Identifying information. Please see the "Your Rights" section below for more information regarding opting out of the use of your personal information for targeted advertising.

Please note that if you exercise your right to delete your personal information, we will no longer be able to offer you the bona fide loyalty program. We will not be able to offer you the bona fide loyalty program because The deletion of personal information makes it impossible to provide program benefits because loyalty programs rely on specific data to identify participants, track their activity, and allocate rewards. For example: Identification of Participants: Personal information such as name, email address, or account ID is required to associate points, rewards, or benefits with the correct individual. Without this information, the system cannot verify the customer’s eligibility for benefits or recognize their participation. Tracking Program Activity: Loyalty benefits are based on actions like purchases, referrals, or social interactions, which are recorded and tied to the participant’s profile. Deleting personal information removes this tracking data, making it impossible to calculate points or determine tier levels accurately. Reward Redemption: Program rewards, such as discount codes or free items, are often personalized and tied to an individual's account. If personal information is deleted, there is no way to associate the rewards with the correct individual or provide access to them. In summary, personal information is essential for the functionality of the loyalty program, and its deletion severs the connection between the participant and their earned benefits, rendering the provision of those benefits infeasible.

Information retention

We retain the following personal information for the following periods of time:

Identifying information

Data retention period

until 2 years post store closure or customer requests to delete

Financial information

Data retention period

until customer requests to delete

Your rights

All visitors or users of this website have the following rights with regard to their personal information:

  1. The right to opt out of use of your personal information for the purposes of targeted advertising.
  2. The right to access the personal information that we have collected about you.
  3. The right to know what personal information we have collected about you, including the categories of personal information, the categories of sources from which the personal information was collected, the business or commercial purpose for collecting, selling or sharing personal information, the categories of third parties to whom we disclose the personal information.
  4. The right to know whether your personal information is sold or disclosed and to whom.
  5. The right to say no to the sale of your personal information.
  6. The right to opt out of the sharing of your personal information.
  7. The right to opt out of the use of your personal information for the purposes of profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.
  8. The right to request that we delete all or some of the personal information that we have collected on you.
  9. The right not to be discriminated against based upon your exercise of your privacy rights.
  10. The right to equal service and price, even if you exercise your privacy rights.
  11. The right to ask us to transmit your personal information that we have collected on you to another provider (where technically feasible).
  12. The right to request that we amend any of the information that we have collected about you.
  13. The right to withdraw your consent to the processing of your data.
  14. The right to lodge a complaint regarding our collection, sharing and processing of data with competent authorities in the proper jurisdiction.
  15. The right to receive the personal information that we hold about you in a portable and, to the extent feasible, a readily usable format that allows you to transmit this information to another entity.
  16. The right to limit the use and disclosure of your sensitive personal information.
  17. The right to confirm whether we are processing your personal information.
  18. The right to obtain a list of the specific third parties to whom we have disclosed your personal information.
  19. The right to confirm the categories of your personal information that we have processed or are currently processing.
  20. The right to opt out of the use of your data for automated decision making purposes.

Exercising your rights

You may exercise the rights specified above by submitting a consumer request to:

Vervazi Customer Service
support@vervazi.com
Email us at anytime
To opt-out of email marketing, please find the 'unsubscribe' link at the bottom of the email.
To opt-out of SMS marketing, please respond STOP at anytime.

If you use our cookie consent banner to exercise your privacy rights, the opt out signal will be applied to your browser. If you opt-out by contacting us as stated above, your preference will be applied to your account and our databases, including offline sales.

We will need to verify your identity prior to effectuating your request. To verify your identity, you will need to provide us with the following information with your request:

Please note that we may be unable to process your request if you do not provide us with the above information.

You may also designate an authorized agent to exercise your rights on your behalf. You may designate an agent via any of the ways used to submit requests on your behalf. We will request the agent to verify that he or she has the authority to submit requests on your behalf. We will do so by asking the agent to submit the following information:

Please note that we may not be able to process your request if your designated agent and/or you do not provide us with the above information.

We will respond to most consumer requests within 30 to 45 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.

You have the right to appeal a refusal to take action on a rights request. You may file an appeal to us at the contact information provided above. We will respond to most appeal requests within 45 days to 60 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond (up to 90 days total). In our response to your appeal, we will inform you of any actions taken or not taken and the reason(s) as to why. Normally, we do not charge a fee to process or respond to consumer requests. However, we may charge a fee for a second or subsequent request within a 12-month period.

Accountability

The following person is accountable and responsible for our privacy practices and procedures:

Vervazi Customer Service
Email us at anytime
Use our contact form or the email below
support@vervazi.com

You may lodge a complaint with us by contacting the person accountable and responsible for our privacy practices and procedures at the contact information above. Residents of Quebec may lodge a complaint with the Office of the Privacy Commissioner of Quebec by filling out this Quebec Privacy Commission page or calling 1-888-528-7741. Residents of Canada may also lodge a complaint with the Office of the Privacy Commissioner of Canada by visiting this File a Privacy Complaint (Canada) page or calling 1-800-282-1376.

Third-party websites

This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Do Not Track

Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support Do Not Track ("DNT"). You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.

Transferring Data

We plan to transfer data to United States. This means that your information may be processed in a country outside of Canada and it may be accessible to law enforcement authorities and national security authorities of that country and jurisdiction.

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website or application.

Questions

If you have any questions about this Privacy Policy, please contact us at support@vervazi.com.