Privacy Policy

Last updated: 7 Sep 2024 5:16 PM

We value your privacy very highly. Please read this Privacy Policy carefully before using the upinsights.com.au Website (the "Website") operated by Up Insights, a(n) Sole Trader formed in Australia, with an Australian Business Number of 64251595189 ("us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

What information we collect, where we get this information, how we use this information, what happens if we don't have it, and the legal basis for processing this information

We collect and store any and all information that you enter on this Website. We collect and store the following information about you:

Category of information	Specific piece of information	Legal basis for processing this information	Where we get this information	How we use this information	What happens if we don't have this information
Identifying information	Name	The user has provided consent to the processing of their information; Processing is necessary to perform a contract with the user; Processing is necessary in order to take steps that the user has requested prior to entering into a contract; Processing is necessary for compliance with a legal obligation.	Information submitted by the consumer; Surveys; Tracking pixels; The observation and recording of activities by the business, such as through the use of cookies.	Analytics; Enforcing our Terms of Service; Marketing and advertising; Participation in surveys and contests; Performing services; Processing or fulfilling orders or transactions; Processing payments; Providing customer service; Resolving disputes; Verifying customer information.	Our use of your data for analytics will not be possible; Our use of your data for enforcing our Terms of Service will not be possible; Our use of your data for marketing and advertising will not be possible; Our use of your data for participation in surveys and contests will not be possible; Our use of your data for performing services will not be possible; Our use of your data for processing or fulfilling orders or transactions will not be possible; Our use of your data for processing payments will not be possible; Our use of your data for providing customer service will not be possible; Our use of your data for resolving disputes will not be possible; Our use of your data for verifying customer information will not be possible.
Identifying information	Postal / Shipping address	The user has provided consent to the processing of their information; Processing is necessary to perform a contract with the user; Processing is necessary in order to take steps that the user has requested prior to entering into a contract; Processing is necessary for compliance with a legal obligation.	Information submitted by the consumer; Surveys; Tracking pixels; The observation and recording of activities by the business, such as through the use of cookies.	Analytics; Enforcing our Terms of Service; Marketing and advertising; Participation in surveys and contests; Performing services; Processing or fulfilling orders or transactions; Processing payments; Providing customer service; Resolving disputes; Verifying customer information.	Our use of your data for analytics will not be possible; Our use of your data for enforcing our Terms of Service will not be possible; Our use of your data for marketing and advertising will not be possible; Our use of your data for participation in surveys and contests will not be possible; Our use of your data for performing services will not be possible; Our use of your data for processing or fulfilling orders or transactions will not be possible; Our use of your data for processing payments will not be possible; Our use of your data for providing customer service will not be possible; Our use of your data for resolving disputes will not be possible; Our use of your data for verifying customer information will not be possible.
Identifying information	Billing address	The user has provided consent to the processing of their information; Processing is necessary to perform a contract with the user; Processing is necessary in order to take steps that the user has requested prior to entering into a contract; Processing is necessary for compliance with a legal obligation.	Information submitted by the consumer; Surveys; Tracking pixels; The observation and recording of activities by the business, such as through the use of cookies.	Analytics; Enforcing our Terms of Service; Marketing and advertising; Participation in surveys and contests; Performing services; Processing or fulfilling orders or transactions; Processing payments; Providing customer service; Resolving disputes; Verifying customer information.	Our use of your data for analytics will not be possible; Our use of your data for enforcing our Terms of Service will not be possible; Our use of your data for marketing and advertising will not be possible; Our use of your data for participation in surveys and contests will not be possible; Our use of your data for performing services will not be possible; Our use of your data for processing or fulfilling orders or transactions will not be possible; Our use of your data for processing payments will not be possible; Our use of your data for providing customer service will not be possible; Our use of your data for resolving disputes will not be possible; Our use of your data for verifying customer information will not be possible.
Identifying information	Phone number	The user has provided consent to the processing of their information; Processing is necessary in order to take steps that the user has requested prior to entering into a contract.	Information submitted by the consumer; Surveys; Tracking pixels.	Analytics; Enforcing our Terms of Service; Marketing and advertising; Participation in surveys and contests; Performing services; Processing or fulfilling orders or transactions; Processing payments; Providing customer service; Resolving disputes; Verifying customer information.	Our use of your data for analytics will not be possible; Our use of your data for enforcing our Terms of Service will not be possible; Our use of your data for marketing and advertising will not be possible; Our use of your data for participation in surveys and contests will not be possible; Our use of your data for performing services will not be possible; Our use of your data for processing or fulfilling orders or transactions will not be possible; Our use of your data for processing payments will not be possible; Our use of your data for providing customer service will not be possible; Our use of your data for resolving disputes will not be possible; Our use of your data for verifying customer information will not be possible.
Identifying information	IP address	The user has provided consent to the processing of their information; Processing is necessary to perform a contract with the user; Processing is necessary in order to take steps that the user has requested prior to entering into a contract; Processing is necessary for compliance with a legal obligation.	Information submitted by the consumer; Surveys; Tracking pixels; The observation and recording of activities by the business, such as through the use of cookies.	Analytics; Enforcing our Terms of Service; Marketing and advertising; Participation in surveys and contests; Performing services; Processing or fulfilling orders or transactions; Processing payments; Providing customer service; Resolving disputes; Verifying customer information.	Our use of your data for analytics will not be possible; Our use of your data for enforcing our Terms of Service will not be possible; Our use of your data for marketing and advertising will not be possible; Our use of your data for participation in surveys and contests will not be possible; Our use of your data for performing services will not be possible; Our use of your data for processing or fulfilling orders or transactions will not be possible; Our use of your data for processing payments will not be possible; Our use of your data for providing customer service will not be possible; Our use of your data for resolving disputes will not be possible; Our use of your data for verifying customer information will not be possible.
Identifying information	Email address	The user has provided consent to the processing of their information; Processing is necessary to perform a contract with the user; Processing is necessary in order to take steps that the user has requested prior to entering into a contract; Processing is necessary for compliance with a legal obligation.	Information submitted by the consumer; Surveys; Tracking pixels; The observation and recording of activities by the business, such as through the use of cookies.	Analytics; Enforcing our Terms of Service; Marketing and advertising; Participation in surveys and contests; Performing services; Processing or fulfilling orders or transactions; Processing payments; Providing customer service; Resolving disputes; Verifying customer information.	Our use of your data for analytics will not be possible; Our use of your data for enforcing our Terms of Service will not be possible; Our use of your data for marketing and advertising will not be possible; Our use of your data for participation in surveys and contests will not be possible; Our use of your data for performing services will not be possible; Our use of your data for processing or fulfilling orders or transactions will not be possible; Our use of your data for processing payments will not be possible; Our use of your data for providing customer service will not be possible; Our use of your data for resolving disputes will not be possible; Our use of your data for verifying customer information will not be possible.
Identifying information	Device identifier	The user has provided consent to the processing of their information; Processing is necessary to perform a contract with the user; Processing is necessary in order to take steps that the user has requested prior to entering into a contract; Processing is necessary for compliance with a legal obligation.	Information submitted by the consumer; Surveys; Tracking pixels; The observation and recording of activities by the business, such as through the use of cookies.	Analytics; Enforcing our Terms of Service; Marketing and advertising; Participation in surveys and contests; Performing services; Processing or fulfilling orders or transactions; Processing payments; Providing customer service; Resolving disputes; Verifying customer information.	Our use of your data for analytics will not be possible; Our use of your data for enforcing our Terms of Service will not be possible; Our use of your data for marketing and advertising will not be possible; Our use of your data for participation in surveys and contests will not be possible; Our use of your data for performing services will not be possible; Our use of your data for processing or fulfilling orders or transactions will not be possible; Our use of your data for processing payments will not be possible; Our use of your data for providing customer service will not be possible; Our use of your data for resolving disputes will not be possible; Our use of your data for verifying customer information will not be possible.
Financial information	Credit card or debit card number	The user has provided consent to the processing of their information; Processing is necessary to perform a contract with the user; Processing is necessary in order to take steps that the user has requested prior to entering into a contract.	Information submitted by the consumer.	Enforcing our Terms of Service; Performing services; Processing or fulfilling orders or transactions; Processing payments; Verifying customer information.	Our use of your data for enforcing our Terms of Service will not be possible; Our use of your data for performing services will not be possible; Our use of your data for processing or fulfilling orders or transactions will not be possible; Our use of your data for processing payments will not be possible; Our use of your data for verifying customer information will not be possible.
Financial information	Card expiration date	The user has provided consent to the processing of their information; Processing is necessary to perform a contract with the user; Processing is necessary in order to take steps that the user has requested prior to entering into a contract.	Information submitted by the consumer.	Enforcing our Terms of Service; Performing services; Processing or fulfilling orders or transactions; Processing payments; Verifying customer information.	Our use of your data for enforcing our Terms of Service will not be possible; Our use of your data for performing services will not be possible; Our use of your data for processing or fulfilling orders or transactions will not be possible; Our use of your data for processing payments will not be possible; Our use of your data for verifying customer information will not be possible.
Financial information	Card CVV (security code)	The user has provided consent to the processing of their information; Processing is necessary to perform a contract with the user; Processing is necessary in order to take steps that the user has requested prior to entering into a contract.	Information submitted by the consumer.	Enforcing our Terms of Service; Performing services; Processing or fulfilling orders or transactions; Processing payments; Verifying customer information.	Our use of your data for enforcing our Terms of Service will not be possible; Our use of your data for performing services will not be possible; Our use of your data for processing or fulfilling orders or transactions will not be possible; Our use of your data for processing payments will not be possible; Our use of your data for verifying customer information will not be possible.

We are not required to collect this information by a law, court order, nor by a tribunal order. We do not combine nor link the personal information that we hold about you.

With whom we share your personal information

We share the personal information below with the following third parties for the following reason(s):

Category of personal information shared	Specific piece of personal information shared	Categories of third parties with whom personal information is/was shared	Reason(s) for sharing
Identifying information	Name	Customer management systems; Data analytics providers; Email marketing vendors; Email service providers; Financial transactions processors; Fraud prevention services vendors; Hosting providers; Parties that need to operate the website.	To market to you via email; To manage our interactions with you; To prevent or investigate fraud; To process transactions; To analyze your interactions with us or our website; To enforce our Terms of Service; To prevent or investigate criminal activity.
Identifying information	Postal / Shipping address	Customer management systems; Data analytics providers; Email marketing vendors; Email service providers; Financial transactions processors; Fraud prevention services vendors; Hosting providers; Parties that need to operate the website.	To market to you via email; To manage our interactions with you; To prevent or investigate fraud; To process transactions; To analyze your interactions with us or our website; To enforce our Terms of Service; To prevent or investigate criminal activity.
Identifying information	Billing address	Customer management systems; Data analytics providers; Email marketing vendors; Email service providers; Financial transactions processors; Fraud prevention services vendors; Hosting providers; Parties that need to operate the website.	To market to you via email; To manage our interactions with you; To prevent or investigate fraud; To process transactions; To analyze your interactions with us or our website; To enforce our Terms of Service; To prevent or investigate criminal activity.
Identifying information	Phone number	Data analytics providers; Email service providers; Financial transactions processors; Fraud prevention services vendors; Hosting providers; Parties that need to operate the website; Shipping companies.	To analyze your interactions with us or our website; To market to you via email; To manage our interactions with you; To prevent or investigate fraud; To process transactions; To prevent or investigate criminal activity; To enforce our Terms of Service.
Identifying information	IP address	Customer management systems; Data analytics providers; Email marketing vendors; Email service providers; Financial transactions processors; Fraud prevention services vendors; Hosting providers; Parties that need to operate the website.	To market to you via email; To manage our interactions with you; To prevent or investigate fraud; To process transactions; To analyze your interactions with us or our website; To enforce our Terms of Service; To prevent or investigate criminal activity.
Identifying information	Email address	Customer management systems; Data analytics providers; Email marketing vendors; Email service providers; Financial transactions processors; Fraud prevention services vendors; Hosting providers; Parties that need to operate the website.	To market to you via email; To manage our interactions with you; To prevent or investigate fraud; To process transactions; To analyze your interactions with us or our website; To enforce our Terms of Service; To prevent or investigate criminal activity.
Identifying information	Device identifier	Customer management systems; Data analytics providers; Email marketing vendors; Email service providers; Financial transactions processors; Fraud prevention services vendors; Hosting providers; Parties that need to operate the website.	To market to you via email; To manage our interactions with you; To prevent or investigate fraud; To process transactions; To analyze your interactions with us or our website; To enforce our Terms of Service; To prevent or investigate criminal activity.
Financial information	Credit card or debit card number	Customer management systems; Financial transactions processors; Fraud prevention services vendors.	To process transactions; To prevent or investigate fraud; To prevent or investigate criminal activity; To enforce our Terms of Service.
Financial information	Card expiration date	Customer management systems; Financial transactions processors; Fraud prevention services vendors.	To process transactions; To prevent or investigate fraud; To prevent or investigate criminal activity; To enforce our Terms of Service.
Financial information	Card CVV (security code)	Customer management systems; Financial transactions processors; Fraud prevention services vendors.	To process transactions; To prevent or investigate fraud; To prevent or investigate criminal activity; To enforce our Terms of Service.

How we protect your personal information

We have implemented the following measures to protect and safeguard your personal information:

Limiting the amount of personal information that we collect to strictly necessary only;
Using ssl or other secure connection technologies when receiving or sending personal information beyond internal networks;
Destroying the personal information that we no longer need;
Performing regular risk assessments;
Screening all employees with access to personal information;
Training our employees;
Performing regular due diligence of vendors;
Physically and/or logically separating systems containing personal information from public networks such as the internet.

Sale of your information

We do not sell your personal information.

Cookies

A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies and may use cookies for reasons including, but not limited to:

Analyzing our Website traffic;
Analyzing your interactions with advertisements;
Identifying if you are signed in to the Website;
Testing content on the Website;
Storing information about your preferences;
Recognizing when you return to the Website.

Most web browsers automatically accept cookies. However, you can modify your browser settings to decline cookies, if you prefer. This setting may prevent you from taking full advantage of the Website.

Children's privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.

Analytics programs

This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.

Information retention

We retain all of the information that we collect until we no longer need the information to contact you

Direct marketing

We use the information that we collect about you for direct marketing purposes. Direct marketing is the act of selling products or services directly to consumers rather than through retailers. Residents of Australia and/or the European Union and/or the European Economic Area and the United Kingdom - You may, at any time, request that we cease to use your information for direct marketing purposes by emailing us at nick@upinsights.com.au.

Your rights

Depending upon where you reside, you may have the following rights with regard to your personal information:

Right	Applies To
The right to access the personal information that we have collected about you.	Residents of Canada, Australia, the European Union and/or the European Economic Area, the United Kingdom, and Quebec only
The right to say no to the sale of your personal information.	Residents of Nevada only
The right to request that we delete all or some of the personal information that we have collected on you.	Residents of the European Union and/or the European Economic Area and the United Kingdom only
The right to ask us to transmit your personal information that we have collected on you to another provider (where technically feasible).	Residents of the European Union and/or the European Economic Area and the United Kingdom only
The right to request that we amend any of the information that we have collected about you.	Residents of Canada, Australia, the European Union and/or the European Economic Area, the United Kingdom, and Quebec only
The right to withdraw your consent to the processing of your data.	Residents of Canada, the European Union and/or the European Economic Area, the United Kingdom, and Quebec only
The right to request that we restrict the processing of your data.	Residents of the European Union and/or the European Economic Area and the United Kingdom only
The right to lodge a complaint regarding our collection, sharing and processing of data with competent authorities in the proper jurisdiction.	Residents of Canada, Australia, the European Union and/or the European Economic Area, the United Kingdom, and Quebec only
The right to not have to identify yourself, or of using a pseudonym in certain circumstances.	Residents of Australia only
The right to stop receiving unwanted direct marketing.	Residents of Australia and the European Union and/or the European Economic Area only
The right to receive the personal information that we hold about you in a portable and, to the extent feasible, a readily usable format that allows you to transmit this information to another entity.	Residents of the European Union and/or the European Economic Area and the United Kingdom only

We may send you SMS messages for marketing, transactional, or informational purposes. By providing your phone number, you consent to receive these messages. If you wish to opt-out of receiving SMS messages, you can reply with the keyword “END” to any SMS we send. Upon receiving your opt-out request, we will promptly remove you from our SMS messaging list. For further assistance, you can also contact us at nick@upinsights.com.au

Exercising your rights

You may exercise the rights specified above by submitting a consumer request to:

Nicholas Gibson
Mr
nick@upinsights.com.au
0428253987
15/112 Bland St, Ashfield, NSW, 2131
Australia
upinsights.com.au

We will need to verify your identity prior to effectuating your request. To verify your identity, you will need to provide us with the following information with your request:

Name;
IP address;
Email address;
Device identifier.

Please note that we may be unable to process your request if you do not provide us with the above information.

We will respond to most consumer requests within 30 to 45 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.

Complaints

You have the right to lodge a complaint regarding our collection, use and sharing of your personal information by contacting us at the following contact information:

Nicholas Gibson
Mr
nick@upinsights.com.au
0428253987
15/112 Bland St, Ashfield, NSW, 2131
Australia

Any such complaints must first be addressed to us in writing as required by Australia Privacy Act 1988 S 40(1A). We will respond to all complaints within a reasonable time (usually 30 days). If you are not satisfied with our response to your complaint, you may then lodge a complaint with the Office of the Australian Information Commissioner by following the steps on this page.

Accountability

The following person is accountable and responsible for our privacy practices and procedures:

Nicholas Gibson
Mr
0428253987
nick@upinsights.com.au

You may lodge a complaint with us by contacting the person accountable and responsible for our privacy practices and procedures at the contact information above. Residents of Quebec may lodge a complaint with the Office of the Privacy Commissioner of Quebec by filling out this form or calling 1-888-528-7741. Residents of Canada may also lodge a complaint with the Office of the Privacy Commissioner of Canada by visiting this page or calling 1-800-282-1376.

Location of data processing

All data processing activities undertaken by us take place in Australia.

Do Not Track

Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support Do Not Track ("DNT"). You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.

Transferring Data

We plan to transfer data to The United States. This means that your information may be processed in a country outside of Canada and it may be accessible to law enforcement authorities and national security authorities of that country and jurisdiction.

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website or application.

Questions

If you have any questions about this Privacy Policy, please contact us at nick@upinsights.com.au.