Privacy Policy

Last updated: 28 Jan 2025 19:52

We value your privacy very highly. Please read this Privacy Policy carefully before using the SalesRook Core Application (the "Application") operated by SalesRook Ltd, a(n) Private Limited Company formed in England, with a registration number of 14088341 ("us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Application is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Application.

By accessing or using the Application, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Application.

What information we collect, where we get this information, how we use this information, what happens if we don't have it, and the legal basis for processing this information

We collect any and all information that you enter on this Application. We collect the following information about you:

Identifying information - Name

Specific piece of information

Name

Legal basis for processing this information

The user has provided consent to the processing of their information;
Processing is necessary to perform a contract with the user;
Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

Where we get this information

Information submitted by the consumer;
Social networks;
Tracking pixels.

How we use this information

Analytics;
Creating new features;
Detecting security incidents;
Enforcing our Terms of Service;
Marketing and advertising;
Performing services;
Processing or fulfilling orders or transactions;
Processing payments;
Providing customer service;
Recording voice calls;
Verifying customer information.

What happens if we don't have this information

Our use of your data for analytics will not be possible;
Our use of your data for creating new features will not be possible;
Our use of your data for detecting security incidents will not be possible;
Our use of your data for enforcing our Terms of Service will not be possible;
Our use of your data for marketing and advertising will not be possible;
Our use of your data for performing services will not be possible;
Our use of your data for processing or fulfilling orders or transactions will not be possible;
Our use of your data for processing payments will not be possible;
Our use of your data for providing customer service will not be possible;
Our use of your data for recording voice calls will not be possible;
Our use of your data for verifying customer information will not be possible.

Identifying information - Postal / Shipping address

Specific piece of information

Postal / Shipping address

Legal basis for processing this information

The user has provided consent to the processing of their information;
Processing is necessary to perform a contract with the user;
Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

Where we get this information

Information submitted by the consumer.

How we use this information

Analytics;
Creating new features;
Detecting security incidents;
Enforcing our Terms of Service;
Marketing and advertising;
Performing services;
Processing or fulfilling orders or transactions;
Processing payments;
Providing customer service;
Recording voice calls;
Verifying customer information.

What happens if we don't have this information

Our use of your data for analytics will not be possible;
Our use of your data for creating new features will not be possible;
Our use of your data for detecting security incidents will not be possible;
Our use of your data for enforcing our Terms of Service will not be possible;
Our use of your data for marketing and advertising will not be possible;
Our use of your data for performing services will not be possible;
Our use of your data for processing or fulfilling orders or transactions will not be possible;
Our use of your data for processing payments will not be possible;
Our use of your data for providing customer service will not be possible;
Our use of your data for recording voice calls will not be possible;
Our use of your data for verifying customer information will not be possible.

Identifying information - Billing address

Specific piece of information

Billing address

Legal basis for processing this information

The user has provided consent to the processing of their information;
Processing is necessary to perform a contract with the user;
Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

Where we get this information

Information submitted by the consumer.

How we use this information

Analytics;
Creating new features;
Detecting security incidents;
Enforcing our Terms of Service;
Marketing and advertising;
Performing services;
Processing or fulfilling orders or transactions;
Processing payments;
Providing customer service;
Recording voice calls;
Verifying customer information.

What happens if we don't have this information

Our use of your data for analytics will not be possible;
Our use of your data for creating new features will not be possible;
Our use of your data for detecting security incidents will not be possible;
Our use of your data for enforcing our Terms of Service will not be possible;
Our use of your data for marketing and advertising will not be possible;
Our use of your data for performing services will not be possible;
Our use of your data for processing or fulfilling orders or transactions will not be possible;
Our use of your data for processing payments will not be possible;
Our use of your data for providing customer service will not be possible;
Our use of your data for recording voice calls will not be possible;
Our use of your data for verifying customer information will not be possible.

Identifying information - Phone number

Specific piece of information

Phone number

Legal basis for processing this information

The user has provided consent to the processing of their information;
Processing is necessary to perform a contract with the user;
Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

Where we get this information

Information submitted by the consumer;
Social networks.

How we use this information

Analytics;
Creating new features;
Detecting security incidents;
Enforcing our Terms of Service;
Marketing and advertising;
Performing services;
Processing or fulfilling orders or transactions;
Processing payments;
Providing customer service;
Recording voice calls;
Verifying customer information.

What happens if we don't have this information

Our use of your data for analytics will not be possible;
Our use of your data for creating new features will not be possible;
Our use of your data for detecting security incidents will not be possible;
Our use of your data for enforcing our Terms of Service will not be possible;
Our use of your data for marketing and advertising will not be possible;
Our use of your data for performing services will not be possible;
Our use of your data for processing or fulfilling orders or transactions will not be possible;
Our use of your data for processing payments will not be possible;
Our use of your data for providing customer service will not be possible;
Our use of your data for recording voice calls will not be possible;
Our use of your data for verifying customer information will not be possible.

Identifying information - IP address

Specific piece of information

IP address

Legal basis for processing this information

The user has provided consent to the processing of their information;
Processing is necessary to perform a contract with the user;
Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

Where we get this information

Tracking pixels.

How we use this information

Analytics;
Creating new features;
Detecting security incidents;
Enforcing our Terms of Service;
Marketing and advertising;
Performing services;
Processing or fulfilling orders or transactions;
Processing payments;
Providing customer service;
Recording voice calls;
Verifying customer information.

What happens if we don't have this information

Our use of your data for analytics will not be possible;
Our use of your data for creating new features will not be possible;
Our use of your data for detecting security incidents will not be possible;
Our use of your data for enforcing our Terms of Service will not be possible;
Our use of your data for marketing and advertising will not be possible;
Our use of your data for performing services will not be possible;
Our use of your data for processing or fulfilling orders or transactions will not be possible;
Our use of your data for processing payments will not be possible;
Our use of your data for providing customer service will not be possible;
Our use of your data for recording voice calls will not be possible;
Our use of your data for verifying customer information will not be possible.

Identifying information - Email address

Specific piece of information

Email address

Legal basis for processing this information

The user has provided consent to the processing of their information;
Processing is necessary to perform a contract with the user;
Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

Where we get this information

Information submitted by the consumer;
Social networks.

How we use this information

Analytics;
Creating new features;
Detecting security incidents;
Enforcing our Terms of Service;
Marketing and advertising;
Performing services;
Processing or fulfilling orders or transactions;
Processing payments;
Providing customer service;
Recording voice calls;
Verifying customer information.

What happens if we don't have this information

Our use of your data for analytics will not be possible;
Our use of your data for creating new features will not be possible;
Our use of your data for detecting security incidents will not be possible;
Our use of your data for enforcing our Terms of Service will not be possible;
Our use of your data for marketing and advertising will not be possible;
Our use of your data for performing services will not be possible;
Our use of your data for processing or fulfilling orders or transactions will not be possible;
Our use of your data for processing payments will not be possible;
Our use of your data for providing customer service will not be possible;
Our use of your data for recording voice calls will not be possible;
Our use of your data for verifying customer information will not be possible.

Identifying information - Device identifier

Specific piece of information

Device identifier

Legal basis for processing this information

The user has provided consent to the processing of their information;
Processing is necessary to perform a contract with the user;
Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

Where we get this information

Tracking pixels.

How we use this information

Analytics;
Creating new features;
Detecting security incidents;
Enforcing our Terms of Service;
Marketing and advertising;
Performing services;
Processing or fulfilling orders or transactions;
Processing payments;
Providing customer service;
Recording voice calls;
Verifying customer information.

What happens if we don't have this information

Our use of your data for analytics will not be possible;
Our use of your data for creating new features will not be possible;
Our use of your data for detecting security incidents will not be possible;
Our use of your data for enforcing our Terms of Service will not be possible;
Our use of your data for marketing and advertising will not be possible;
Our use of your data for performing services will not be possible;
Our use of your data for processing or fulfilling orders or transactions will not be possible;
Our use of your data for processing payments will not be possible;
Our use of your data for providing customer service will not be possible;
Our use of your data for recording voice calls will not be possible;
Our use of your data for verifying customer information will not be possible.

Financial information - Credit card or debit card number

Specific piece of information

Credit card or debit card number

Legal basis for processing this information

The user has provided consent to the processing of their information;
Processing is necessary to perform a contract with the user.

Where we get this information

Information submitted by the consumer.

How we use this information

Enforcing our Terms of Service;
Processing or fulfilling orders or transactions;
Processing payments;
Providing customer service.

What happens if we don't have this information

Our use of your data for enforcing our Terms of Service will not be possible;
Our use of your data for processing or fulfilling orders or transactions will not be possible;
Our use of your data for processing payments will not be possible;
Our use of your data for providing customer service will not be possible.

Financial information - Card expiration date

Specific piece of information

Card expiration date

Legal basis for processing this information

The user has provided consent to the processing of their information;
Processing is necessary to perform a contract with the user.

Where we get this information

Information submitted by the consumer.

How we use this information

Enforcing our Terms of Service;
Processing or fulfilling orders or transactions;
Processing payments;
Providing customer service.

What happens if we don't have this information

Our use of your data for enforcing our Terms of Service will not be possible;
Our use of your data for processing or fulfilling orders or transactions will not be possible;
Our use of your data for processing payments will not be possible;
Our use of your data for providing customer service will not be possible.

Financial information - Card CVV (security code)

Specific piece of information

Card CVV (security code)

Legal basis for processing this information

The user has provided consent to the processing of their information;
Processing is necessary to perform a contract with the user.

Where we get this information

Information submitted by the consumer.

How we use this information

Enforcing our Terms of Service;
Processing or fulfilling orders or transactions;
Processing payments;
Providing customer service.

What happens if we don't have this information

Our use of your data for enforcing our Terms of Service will not be possible;
Our use of your data for processing or fulfilling orders or transactions will not be possible;
Our use of your data for processing payments will not be possible;
Our use of your data for providing customer service will not be possible.

Commercial information - Products or services purchased, obtained or considered

Specific piece of information

Products or services purchased, obtained or considered

Legal basis for processing this information

The user has provided consent to the processing of their information;
Processing is necessary to perform a contract with the user;
Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

Where we get this information

Information submitted by the consumer.

How we use this information

Analytics;
Creating new features;
Detecting security incidents;
Enforcing our Terms of Service;
Marketing and advertising;
Performing services;
Processing or fulfilling orders or transactions;
Processing payments;
Providing customer service;
Recording voice calls;
Verifying customer information.

What happens if we don't have this information

Our use of your data for analytics will not be possible;
Our use of your data for creating new features will not be possible;
Our use of your data for detecting security incidents will not be possible;
Our use of your data for enforcing our Terms of Service will not be possible;
Our use of your data for marketing and advertising will not be possible;
Our use of your data for performing services will not be possible;
Our use of your data for processing or fulfilling orders or transactions will not be possible;
Our use of your data for processing payments will not be possible;
Our use of your data for providing customer service will not be possible;
Our use of your data for recording voice calls will not be possible;
Our use of your data for verifying customer information will not be possible.

Internet or other electronic activity - Information regarding your interaction with our website or application

Specific piece of information

Information regarding your interaction with our website or application

Legal basis for processing this information

The user has provided consent to the processing of their information;
Processing is necessary to perform a contract with the user;
Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

Where we get this information

Information submitted by the consumer;
Tracking pixels.

How we use this information

Analytics;
Creating new features;
Debugging to identify and repair errors;
Detecting security incidents;
Enforcing our Terms of Service;
Marketing and advertising;
Performing services;
Processing or fulfilling orders or transactions;
Processing payments;
Providing customer service;
Recording voice calls;
Verifying customer information.

What happens if we don't have this information

Our use of your data for analytics will not be possible;
Our use of your data for creating new features will not be possible;
Our use of your data for debugging to identify and repair errors will not be possible;
Our use of your data for detecting security incidents will not be possible;
Our use of your data for enforcing our Terms of Service will not be possible;
Our use of your data for marketing and advertising will not be possible;
Our use of your data for performing services will not be possible;
Our use of your data for processing or fulfilling orders or transactions will not be possible;
Our use of your data for processing payments will not be possible;
Our use of your data for providing customer service will not be possible;
Our use of your data for recording voice calls will not be possible;
Our use of your data for verifying customer information will not be possible.

Sensitive personal information - Voice recordings

Specific piece of information

Voice recordings

Legal basis for processing this information

The user has provided consent to the processing of their information;
Processing is necessary to perform a contract with the user;
Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

Where we get this information

Information submitted by the consumer.

How we use this information

Analytics;
Creating new features;
Debugging to identify and repair errors;
Detecting security incidents;
Enforcing our Terms of Service;
Marketing and advertising;
Performing services;
Processing or fulfilling orders or transactions;
Processing payments;
Providing customer service;
Recording voice calls;
Verifying customer information.

What happens if we don't have this information

Our use of your data for analytics will not be possible;
Our use of your data for creating new features will not be possible;
Our use of your data for debugging to identify and repair errors will not be possible;
Our use of your data for detecting security incidents will not be possible;
Our use of your data for enforcing our Terms of Service will not be possible;
Our use of your data for marketing and advertising will not be possible;
Our use of your data for performing services will not be possible;
Our use of your data for processing or fulfilling orders or transactions will not be possible;
Our use of your data for processing payments will not be possible;
Our use of your data for providing customer service will not be possible;
Our use of your data for recording voice calls will not be possible;
Our use of your data for verifying customer information will not be possible.

Please note that if you call us, we may also record and store your call with us and may use such recording for training and customer service purposes.

With whom we share your personal information

We share the personal information below with the following third parties for the following reason(s):

Identifying information - Name

Specific piece of personal information shared

Name

Categories of third parties with whom personal information is/was shared

Advertising networks;
Customer management systems;
Data analytics providers;
Data linking platforms;
Email service providers;
Financial transactions processors;
Hosting providers.

Reason(s) for sharing

To market to you via text or instant messaging;
To provide you with advertisements;
To market to you via email;
To manage our interactions with you;
To process transactions;
To analyze your interactions with us or our website;
To enforce our Terms of Service.

Identifying information - Postal / Shipping address

Specific piece of personal information shared

Postal / Shipping address

Categories of third parties with whom personal information is/was shared

Advertising networks;
Customer management systems;
Data linking platforms;
Email service providers;
Financial transactions processors;
Hosting providers.

Reason(s) for sharing

To market to you via text or instant messaging;
To provide you with advertisements;
To market to you via email;
To manage our interactions with you;
To process transactions;
To analyze your interactions with us or our website;
To enforce our Terms of Service.

Identifying information - Billing address

Specific piece of personal information shared

Billing address

Categories of third parties with whom personal information is/was shared

Customer management systems;
Data linking platforms;
Email service providers;
Financial transactions processors;
Hosting providers.

Reason(s) for sharing

To market to you via text or instant messaging;
To market to you via email;
To manage our interactions with you;
To process transactions;
To analyze your interactions with us or our website;
To enforce our Terms of Service.

Identifying information - Phone number

Specific piece of personal information shared

Phone number

Categories of third parties with whom personal information is/was shared

Advertising networks;
Customer management systems;
Data linking platforms;
Email service providers;
Financial transactions processors;
Hosting providers.

Reason(s) for sharing

To market to you via text or instant messaging;
To provide you with advertisements;
To market to you via email;
To manage our interactions with you;
To process transactions;
To analyze your interactions with us or our website;
To enforce our Terms of Service.

Identifying information - IP address

Specific piece of personal information shared

IP address

Categories of third parties with whom personal information is/was shared

Advertising networks;
Customer management systems;
Data analytics providers;
Data linking platforms;
Email service providers;
Financial transactions processors;
Hosting providers.

Reason(s) for sharing

To market to you via text or instant messaging;
To provide you with advertisements;
To market to you via email;
To manage our interactions with you;
To process transactions;
To analyze your interactions with us or our website;
To enforce our Terms of Service.

Identifying information - Email address

Specific piece of personal information shared

Email address

Categories of third parties with whom personal information is/was shared

Advertising networks;
Customer management systems;
Data analytics providers;
Data linking platforms;
Email service providers;
Financial transactions processors;
Hosting providers.

Reason(s) for sharing

To market to you via text or instant messaging;
To provide you with advertisements;
To market to you via email;
To manage our interactions with you;
To process transactions;
To analyze your interactions with us or our website;
To enforce our Terms of Service.

Identifying information - Device identifier

Specific piece of personal information shared

Device identifier

Categories of third parties with whom personal information is/was shared

Advertising networks;
Customer management systems;
Data analytics providers;
Data linking platforms;
Email service providers;
Financial transactions processors;
Hosting providers.

Reason(s) for sharing

To market to you via text or instant messaging;
To provide you with advertisements;
To market to you via email;
To manage our interactions with you;
To process transactions;
To analyze your interactions with us or our website;
To enforce our Terms of Service.

Financial information - Credit card or debit card number

Specific piece of personal information shared

Credit card or debit card number

Categories of third parties with whom personal information is/was shared

Financial transactions processors.

Reason(s) for sharing

To manage our interactions with you;
To process transactions;
To enforce our Terms of Service.

Financial information - Card expiration date

Specific piece of personal information shared

Card expiration date

Categories of third parties with whom personal information is/was shared

Financial transactions processors.

Reason(s) for sharing

To manage our interactions with you;
To process transactions;
To enforce our Terms of Service.

Financial information - Card CVV (security code)

Specific piece of personal information shared

Card CVV (security code)

Categories of third parties with whom personal information is/was shared

Financial transactions processors.

Reason(s) for sharing

To manage our interactions with you;
To process transactions;
To enforce our Terms of Service.

Commercial information - Products or services purchased, obtained or considered

Specific piece of personal information shared

Products or services purchased, obtained or considered

Categories of third parties with whom personal information is/was shared

Advertising networks;
Customer management systems;
Data linking platforms;
Email service providers;
Financial transactions processors;
Hosting providers.

Reason(s) for sharing

To market to you via text or instant messaging;
To provide you with advertisements;
To market to you via email;
To manage our interactions with you;
To process transactions;
To analyze your interactions with us or our website;
To enforce our Terms of Service.

Internet or other electronic activity - Information regarding your interaction with our website or application

Specific piece of personal information shared

Information regarding your interaction with our website or application

Categories of third parties with whom personal information is/was shared

Customer management systems;
Data linking platforms;
Hosting providers.

Reason(s) for sharing

To market to you via text or instant messaging;
To market to you via email;
To manage our interactions with you;
To process transactions;
To analyze your interactions with us or our website;
To enforce our Terms of Service.

Sensitive personal information - Voice recordings

Specific piece of personal information shared

Voice recordings

Categories of third parties with whom personal information is/was shared

Customer management systems;
Hosting providers;
Voice recording vendors.

Reason(s) for sharing

To market to you via text or instant messaging;
To market to you via email;
To manage our interactions with you;
To process transactions;
To analyze your interactions with us or our website;
To enforce our Terms of Service.

How we protect your information

We have implemented the following measures to protect and safeguard your personal information:

Limiting the amount of personal information that we collect to strictly necessary only;
Using ssl or other secure connection technologies when receiving or sending personal information beyond internal networks;
Destroying the personal information that we no longer need;
Having comprehensive security policies and procedures;
Screening all employees with access to personal information;
Training our employees;
Requiring our employees to sign confidentiality agreements;
Maintaining up-to-date software and safeguards;
Performing regular due diligence of vendors.

Sale of your information

We do not sell your personal information.

Cookies

A cookie is a small piece of data sent from a application and stored on your device by your browser. This Application collects cookies and may use cookies for reasons including, but not limited to:

Analyzing our Application traffic;
Analyzing your interactions with advertisements;
Identifying if you are signed in to the Application;
Testing content on the Application;
Storing information about your preferences;
Recognizing when you return to the Application.

Most web browsers automatically accept cookies. However, you can modify your browser settings to decline cookies, if you prefer. This setting may prevent you from taking full advantage of the Application.

Children's privacy

This Application is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Application.

Analytics programs

This Application uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.

Information retention

We retain all of the information that we collect until we no longer need the information and proactively delete it or you send a valid deletion request.

Direct marketing

The right to receive the personal information that we hold about you in a portable and, to the extent feasible, a readily usable format that allows you to transmit this information to another entity.

Applies To

Everyone

Exercising your rights

You may exercise the rights specified above by submitting a consumer request to:

Max Hardy
CEO
support@salesrook.com
+44 808 501 5021
Unit A, Cottonworks House, 111 Seven Sisters Road, London N7 7FN
United Kingdom
https://salesrook.com

We will need to verify your identity prior to effectuating your request. To verify your identity, you will need to provide us with the following information with your request:

Name;
Postal / Shipping address;
Phone number;
Email address.

Please note that we may be unable to process your request if you do not provide us with the above information.

We will respond to most consumer requests within 30 to 45 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.

Accountability

The following person is accountable and responsible for our privacy practices and procedures:

Max Hardy
CEO
+44 808 501 5021
support@salesrook.com

You may lodge a complaint with us by contacting the person accountable and responsible for our privacy practices and procedures at the contact information above. Residents of Quebec may lodge a complaint with the Office of the Privacy Commissioner of Quebec by filling out this Quebec Privacy Commission page or calling 1-888-528-7741. Residents of Canada may also lodge a complaint with the Office of the Privacy Commissioner of Canada by visiting this File a Privacy Complaint (Canada) page or calling 1-800-282-1376.

Location of data processing

All data processing activities undertaken by us take place in United Kingdom.

Data Protection Officer

Max Hardy is our Data Protection Officer and may be reached via email at support@salesrook.com.

Third-party websites

This Application may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Do Not Track

Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support Do Not Track ("DNT"). You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.

Transferring Data

We plan to transfer data to the United States. This means that your information may be processed in a country outside of Canada and it may be accessible to law enforcement authorities and national security authorities of that country and jurisdiction.

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website or application.

Questions

If you have any questions about this Privacy Policy, please contact us at support@salesrook.com.