Privacy Policy

Last updated: Feb 21, 2025 5:13 PM

We value your privacy very highly. Please read this Privacy Policy carefully before using the mysoftclaws.com Website (the "Website") operated by SmartHealth, Inc, a(n) Corporation formed in Arizona, United States ("us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

What information we collect and store, where we get this information, and how we use this information

We collect and store any and all information that you enter on this Website. In the last 12 months, we have collected and stored the following information about individuals using our Website:

Category of information	Specific piece of information	Where we get this information	How we use this information	What happens if we don't have this information
Identifying information	Name	Information submitted by the consumer.	Marketing and advertising; Performing services; Processing or fulfilling orders or transactions; Processing payments; Providing customer service; Verifying customer information.	Our use of your data for marketing and advertising will not be possible; Our use of your data for performing services will not be possible; Our use of your data for processing or fulfilling orders or transactions will not be possible; Our use of your data for processing payments will not be possible; Our use of your data for providing customer service will not be possible; Our use of your data for verifying customer information will not be possible.
Identifying information	Postal / Shipping address	Information submitted by the consumer.	Marketing and advertising; Performing services; Processing or fulfilling orders or transactions; Processing payments; Providing customer service; Verifying customer information.	Our use of your data for marketing and advertising will not be possible; Our use of your data for performing services will not be possible; Our use of your data for processing or fulfilling orders or transactions will not be possible; Our use of your data for processing payments will not be possible; Our use of your data for providing customer service will not be possible; Our use of your data for verifying customer information will not be possible.
Identifying information	Billing address	Information submitted by the consumer.	Marketing and advertising; Performing services; Processing or fulfilling orders or transactions; Processing payments; Providing customer service; Verifying customer information.	Our use of your data for marketing and advertising will not be possible; Our use of your data for performing services will not be possible; Our use of your data for processing or fulfilling orders or transactions will not be possible; Our use of your data for processing payments will not be possible; Our use of your data for providing customer service will not be possible; Our use of your data for verifying customer information will not be possible.
Identifying information	Phone number	Information submitted by the consumer.	Marketing and advertising; Performing services; Processing or fulfilling orders or transactions; Processing payments; Providing customer service; Verifying customer information.	Our use of your data for marketing and advertising will not be possible; Our use of your data for performing services will not be possible; Our use of your data for processing or fulfilling orders or transactions will not be possible; Our use of your data for processing payments will not be possible; Our use of your data for providing customer service will not be possible; Our use of your data for verifying customer information will not be possible.
Identifying information	IP address	Tracking pixels; The observation and recording of activities by the business, such as through the use of cookies.	Analytics; Marketing and advertising.	Our use of your data for analytics will not be possible; Our use of your data for marketing and advertising will not be possible.
Identifying information	Email address	Information submitted by the consumer.	Marketing and advertising; Performing services; Processing or fulfilling orders or transactions; Processing payments; Providing customer service; Verifying customer information.	Our use of your data for marketing and advertising will not be possible; Our use of your data for performing services will not be possible; Our use of your data for processing or fulfilling orders or transactions will not be possible; Our use of your data for processing payments will not be possible; Our use of your data for providing customer service will not be possible; Our use of your data for verifying customer information will not be possible.
Identifying information	Device identifier	Tracking pixels; The observation and recording of activities by the business, such as through the use of cookies.	Analytics.	Our use of your data for analytics will not be possible.
Financial information	Credit card or debit card number	Information submitted by the consumer.	Performing services; Processing or fulfilling orders or transactions; Processing payments; Providing customer service; Verifying customer information.	Our use of your data for performing services will not be possible; Our use of your data for processing or fulfilling orders or transactions will not be possible; Our use of your data for processing payments will not be possible; Our use of your data for providing customer service will not be possible; Our use of your data for verifying customer information will not be possible.
Financial information	Card expiration date	Information submitted by the consumer.	Performing services; Processing or fulfilling orders or transactions; Processing payments; Providing customer service; Verifying customer information.	Our use of your data for performing services will not be possible; Our use of your data for processing or fulfilling orders or transactions will not be possible; Our use of your data for processing payments will not be possible; Our use of your data for providing customer service will not be possible; Our use of your data for verifying customer information will not be possible.
Financial information	Card CVV (security code)	Information submitted by the consumer.	Performing services; Processing or fulfilling orders or transactions; Processing payments; Providing customer service; Verifying customer information.	Our use of your data for performing services will not be possible; Our use of your data for processing or fulfilling orders or transactions will not be possible; Our use of your data for processing payments will not be possible; Our use of your data for providing customer service will not be possible; Our use of your data for verifying customer information will not be possible.
Financial information	Bank account number	Information submitted by the consumer.	Performing services; Processing or fulfilling orders or transactions; Processing payments; Providing customer service; Verifying customer information.	Our use of your data for performing services will not be possible; Our use of your data for processing or fulfilling orders or transactions will not be possible; Our use of your data for processing payments will not be possible; Our use of your data for providing customer service will not be possible; Our use of your data for verifying customer information will not be possible.

We are not required to collect this information by a law, court order, nor by a tribunal order. We do not combine nor link the personal information that we hold about you.

With whom we share your personal information

In the last 12 months, we have disclosed and shared the personal information below with the following third parties for the following reason(s):

Category of personal information shared and disclosed	Specific piece of personal information shared and disclosed	Categories of third parties with whom personal information is/was shared and disclosed	Reason(s) for sharing and disclosing
Identifying information	Name	Email marketing vendors; Shipping companies.	To market to you via email; To process transactions.
Identifying information	Postal / Shipping address	Shipping companies.	To process transactions.
Identifying information	Email address	Email marketing vendors.	To market to you via email.
Financial information	Credit card or debit card number	Financial transactions processors.	To process transactions.
Financial information	Card expiration date	Financial transactions processors.	To process transactions.
Financial information	Card CVV (security code)	Financial transactions processors.	To process transactions.
Financial information	Bank account number	Financial transactions processors.	To process transactions.

How we protect your personal information

We have implemented the following measures to protect and safeguard your personal information:

Limiting the amount of personal information that we collect to strictly necessary only;
Using ssl or other secure connection technologies when receiving or sending personal information beyond internal networks;
Performing regular risk assessments;
Having comprehensive security policies and procedures;
Training our employees;
Implementing and monitoring intrusion prevention and detection systems;
Maintaining up-to-date software and safeguards;
Implementing physical security measures;
Physically and/or logically separating systems containing personal information from public networks such as the internet.

Sale of your information

We do not sell your personal information. Please see the "Your Rights" section below for more information about exercising your privacy rights regarding sales of your personal information.

Cookies

A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies and may use cookies for reasons including, but not limited to:

Analyzing our Website traffic;
Analyzing your interactions with advertisements;
Identifying if you are signed in to the Website;
Testing content on the Website;
Storing information about your preferences;
Recognizing when you return to the Website.

Most web browsers automatically accept cookies. However, you can modify your browser settings to decline cookies, if you prefer. This setting may prevent you from taking full advantage of the Website.

Children's privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website. We do not sell the personal information of minors under the age of 16.

Analytics programs

This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.

Information retention

We retain the following personal information for the following periods of time:

Category of information	Data retention period
Identifying information	Occasional purges of inactive accounts or if a customer asks to have their information removed.
Financial information	Occasional purges of inactive accounts or if a customer asks to have their information removed.

Direct marketing

We use the information that we collect about you for direct marketing purposes. Direct marketing is the act of selling products or services directly to consumers rather than through retailers. Residents of Australia - You may, at any time, request that we cease to use your information for direct marketing purposes by emailing us at regulatory@smarthealth.com.

Your rights

Depending upon where you reside, you may have the following rights with regard to your personal information:

Right	Applies To
The right to access the personal information that we have collected about you.	Residents of California, Canada, Australia, and Quebec only
The right to know what personal information we have collected about you, including the categories of personal information, the categories of sources from which the personal information was collected, the business or commercial purpose for collecting, selling or sharing personal information, the categories of third parties to whom we disclose the personal information.	Residents of California only
The right to know whether your personal information is sold or disclosed and to whom.	Residents of California only
The right to say no to the sale of your personal information.	Residents of California and Nevada only
The right to opt out of the sharing of your personal information.	Residents of California only
The right to request that we delete all or some of the personal information that we have collected on you.	Residents of California only
The right not to be discriminated against based upon your exercise of your privacy rights.	Residents of California only
The right to equal service and price, even if you exercise your privacy rights.	Residents of California only
The right to ask us to transmit your personal information that we have collected on you to another provider (where technically feasible).	Residents of California only
The right to request that we amend any of the information that we have collected about you.	Residents of California, Canada, Australia, and Quebec only
The right to withdraw your consent to the processing of your data.	Residents of Canada and Quebec only
The right to lodge a complaint regarding our collection, sharing and processing of data with competent authorities in the proper jurisdiction.	Residents of Canada, Australia, and Quebec only
The right to not have to identify yourself, or of using a pseudonym in certain circumstances.	Residents of Australia only
The right to stop receiving unwanted direct marketing.	Residents of Australia only
The right to receive the personal information that we hold about you in a portable and, to the extent feasible, a readily usable format that allows you to transmit this information to another entity.	Residents of California only
The right to limit the use and disclosure of your sensitive personal information.	Residents of California only

Exercising your rights

You may exercise the rights specified above by submitting a consumer request to:

Attn:
Data Protection Officer
info@mysoftclaws.com
602-225-9090
3400 E. McDowell Rd, Phoenix, AZ
USA
mysoftclaws.com

If you opt-out by contacting us as stated above, your preference will be applied to your account and our databases, including offline sales.

We will need to verify your identity prior to effectuating your request. To verify your identity, you will need to provide us with the following information with your request:

Name;
Billing address;
Phone number;
Email address.

Please note that we may be unable to process your request if you do not provide us with the above information.

You may also designate an authorized agent to exercise your rights on your behalf. You may designate an agent via any of the ways used to submit requests on your behalf. We will request the agent to verify that he or she has the authority to submit requests on your behalf. We will do so by asking the agent to submit the following information:

Valid power of attorney;
The requester's valid government-issued ID;
The authorized agent's valid government ID.

Please note that we may not be able to process your request if your designated agent and/or you do not provide us with the above information.

We will respond to most consumer requests within 30 to 45 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial. Normally, we do not charge a fee to process or respond to consumer requests. However, for residents of certain states or countries, we may charge a fee if the request is excessive, repetitive or manifestly unfounded.

Complaints

You have the right to lodge a complaint regarding our collection, use and sharing of your personal information by contacting us at the following contact information:

Attn:
Data Protection Officer
info@mysoftclaws.com
602-225-9090
3400 E. McDowell Rd, Phoenix, AZ
USA

Any such complaints must first be addressed to us in writing as required by Australia Privacy Act 1988 S 40(1A). We will respond to all complaints within a reasonable time (usually 30 days). If you are not satisfied with our response to your complaint, you may then lodge a complaint with the Office of the Australian Information Commissioner by following the steps on this Lodge a Privacy Complaint (Australia) page.

Accountability

The following person is accountable and responsible for our privacy practices and procedures:

Attn:
Data Protection Officer
602-225-9090
info@mysoftclaws.com

You may lodge a complaint with us by contacting the person accountable and responsible for our privacy practices and procedures at the contact information above. Residents of Quebec may lodge a complaint with the Office of the Privacy Commissioner of Quebec by filling out this Quebec Privacy Commission page or calling 1-888-528-7741. Residents of Canada may also lodge a complaint with the Office of the Privacy Commissioner of Canada by visiting this File a Privacy Complaint (Canada) page or calling 1-800-282-1376.

Third-party websites

This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Do Not Track

Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support Do Not Track ("DNT"). You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.

Transferring Data

We plan to transfer data to United States. This means that your information may be processed in a country outside of Canada and it may be accessible to law enforcement authorities and national security authorities of that country and jurisdiction.

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website or application.

Questions

If you have any questions about this Privacy Policy, please contact us at regulatory@smarthealth.com.