Privacy Policy

Last updated: Jul 11, 2023 1:25 PM

We value your privacy very highly. Please read this Privacy Policy carefully before using the https://umdurham.org/ Website (the "Website") operated by Urban Ministries of Durham, Inc, a(n) Nonprofit formed in North Carolina, United States ("us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

What information we collect, how we use it, what happens if we don't have it, and the legal basis for processing this information

We collect and store any and all information that you enter on this Website. We collect and store the following information about you:

Identifying information - Name

Specific piece of information

Name

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation;
  • Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us;
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

Where we get this information

  • Information submitted by the consumer;
  • The observation and recording of activities by the business, such as through the use of cookies.

How we use this information

  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Participation in surveys and contests;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Undertaking activities to verify or maintain the quality or safety of our services or devices;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for auditing compliance will not be possible;
  • Our use of your data for auditing transactions that the consumer has entered into will not be possible;
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for marketing and advertising will not be possible;
  • Our use of your data for participation in surveys and contests will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for undertaking activities to verify or maintain the quality or safety of our services or devices will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Identifying information - Postal / Shipping address

Specific piece of information

Postal / Shipping address

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation;
  • Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us;
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

Where we get this information

  • Information submitted by the consumer;
  • The observation and recording of activities by the business, such as through the use of cookies.

How we use this information

  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Participation in surveys and contests;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Undertaking activities to verify or maintain the quality or safety of our services or devices;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for auditing compliance will not be possible;
  • Our use of your data for auditing transactions that the consumer has entered into will not be possible;
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for marketing and advertising will not be possible;
  • Our use of your data for participation in surveys and contests will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for undertaking activities to verify or maintain the quality or safety of our services or devices will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Identifying information - Billing address

Specific piece of information

Billing address

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation;
  • Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us;
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

Where we get this information

  • Information submitted by the consumer;
  • The observation and recording of activities by the business, such as through the use of cookies.

How we use this information

  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Participation in surveys and contests;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Undertaking activities to verify or maintain the quality or safety of our services or devices;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for auditing compliance will not be possible;
  • Our use of your data for auditing transactions that the consumer has entered into will not be possible;
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for marketing and advertising will not be possible;
  • Our use of your data for participation in surveys and contests will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for undertaking activities to verify or maintain the quality or safety of our services or devices will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Identifying information - Phone number

Specific piece of information

Phone number

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation;
  • Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us;
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

Where we get this information

  • Information submitted by the consumer;
  • The observation and recording of activities by the business, such as through the use of cookies.

How we use this information

  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Participation in surveys and contests;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Undertaking activities to verify or maintain the quality or safety of our services or devices;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for auditing compliance will not be possible;
  • Our use of your data for auditing transactions that the consumer has entered into will not be possible;
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for marketing and advertising will not be possible;
  • Our use of your data for participation in surveys and contests will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for undertaking activities to verify or maintain the quality or safety of our services or devices will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Identifying information - IP address

Specific piece of information

IP address

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation;
  • Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us;
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

Where we get this information

  • Information submitted by the consumer;
  • The observation and recording of activities by the business, such as through the use of cookies.

How we use this information

  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Participation in surveys and contests;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Undertaking activities to verify or maintain the quality or safety of our services or devices;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for auditing compliance will not be possible;
  • Our use of your data for auditing transactions that the consumer has entered into will not be possible;
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for marketing and advertising will not be possible;
  • Our use of your data for participation in surveys and contests will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for undertaking activities to verify or maintain the quality or safety of our services or devices will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Identifying information - Email address

Specific piece of information

Email address

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation;
  • Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us;
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

Where we get this information

  • Information submitted by the consumer;
  • The observation and recording of activities by the business, such as through the use of cookies.

How we use this information

  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Participation in surveys and contests;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Undertaking activities to verify or maintain the quality or safety of our services or devices;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for auditing compliance will not be possible;
  • Our use of your data for auditing transactions that the consumer has entered into will not be possible;
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for marketing and advertising will not be possible;
  • Our use of your data for participation in surveys and contests will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for undertaking activities to verify or maintain the quality or safety of our services or devices will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Financial information - Credit card or debit card number

Specific piece of information

Credit card or debit card number

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation;
  • Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us;
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

Where we get this information

  • Information submitted by the consumer;
  • The observation and recording of activities by the business, such as through the use of cookies.

How we use this information

  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Participation in surveys and contests;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Undertaking activities to verify or maintain the quality or safety of our services or devices;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for auditing compliance will not be possible;
  • Our use of your data for auditing transactions that the consumer has entered into will not be possible;
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for marketing and advertising will not be possible;
  • Our use of your data for participation in surveys and contests will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for undertaking activities to verify or maintain the quality or safety of our services or devices will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Financial information - Card expiration date

Specific piece of information

Card expiration date

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation;
  • Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us;
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

Where we get this information

  • Information submitted by the consumer;
  • The observation and recording of activities by the business, such as through the use of cookies.

How we use this information

  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Participation in surveys and contests;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Undertaking activities to verify or maintain the quality or safety of our services or devices;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for auditing compliance will not be possible;
  • Our use of your data for auditing transactions that the consumer has entered into will not be possible;
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for marketing and advertising will not be possible;
  • Our use of your data for participation in surveys and contests will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for undertaking activities to verify or maintain the quality or safety of our services or devices will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Financial information - Card CVV (security code)

Specific piece of information

Card CVV (security code)

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation;
  • Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us;
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

Where we get this information

  • Information submitted by the consumer;
  • The observation and recording of activities by the business, such as through the use of cookies.

How we use this information

  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Participation in surveys and contests;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Undertaking activities to verify or maintain the quality or safety of our services or devices;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for auditing compliance will not be possible;
  • Our use of your data for auditing transactions that the consumer has entered into will not be possible;
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for marketing and advertising will not be possible;
  • Our use of your data for participation in surveys and contests will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for undertaking activities to verify or maintain the quality or safety of our services or devices will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Financial information - Bank account number

Specific piece of information

Bank account number

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation;
  • Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us;
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

Where we get this information

  • Information submitted by the consumer;
  • The observation and recording of activities by the business, such as through the use of cookies.

How we use this information

  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Participation in surveys and contests;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Undertaking activities to verify or maintain the quality or safety of our services or devices;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for auditing compliance will not be possible;
  • Our use of your data for auditing transactions that the consumer has entered into will not be possible;
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for marketing and advertising will not be possible;
  • Our use of your data for participation in surveys and contests will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for undertaking activities to verify or maintain the quality or safety of our services or devices will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Internet or other electronic activity - Information regarding your interaction with our website or application

Specific piece of information

Information regarding your interaction with our website or application

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation;
  • Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us;
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

Where we get this information

  • Information submitted by the consumer;
  • The observation and recording of activities by the business, such as through the use of cookies.

How we use this information

  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Participation in surveys and contests;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Undertaking activities to verify or maintain the quality or safety of our services or devices;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for auditing compliance will not be possible;
  • Our use of your data for auditing transactions that the consumer has entered into will not be possible;
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for marketing and advertising will not be possible;
  • Our use of your data for participation in surveys and contests will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for undertaking activities to verify or maintain the quality or safety of our services or devices will not be possible;
  • Our use of your data for verifying customer information will not be possible.

Consumer profiling - Inferences drawn from any other information to create a profile about the consumer

Specific piece of information

Inferences drawn from any other information to create a profile about the consumer

Legal basis for processing this information

  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
  • Processing is necessary for compliance with a legal obligation;
  • Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us;
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party.

Where we get this information

  • Information submitted by the consumer;
  • The observation and recording of activities by the business, such as through the use of cookies.

How we use this information

  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Participation in surveys and contests;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Undertaking activities to verify or maintain the quality or safety of our services or devices;
  • Verifying customer information.

What happens if we don't have this information

  • Our use of your data for auditing compliance will not be possible;
  • Our use of your data for auditing transactions that the consumer has entered into will not be possible;
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for marketing and advertising will not be possible;
  • Our use of your data for participation in surveys and contests will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for undertaking activities to verify or maintain the quality or safety of our services or devices will not be possible;
  • Our use of your data for verifying customer information will not be possible.

We are not required to collect this information by a law, court order, nor by a tribunal order. We combine or link the personal information that we hold about you.

With whom we share your personal information

We share the personal information below with the following third parties for the following reason(s):

Identifying information - Name

Specific piece of personal information shared

Name

Categories of third parties with whom personal information is/was shared

  • Content management systems;
  • Customer management systems;
  • Data analytics providers;
  • Data brokers;
  • Data linking platforms;
  • Email service providers;
  • Financial transactions processors;
  • Fraud prevention services vendors;
  • Government or law enforcement entities;
  • Hosting providers;
  • Parties that need to operate the website;
  • Shipping companies;
  • Social networks.

Reason(s) for sharing

  • To market to you via email;
  • To manage our interactions with you;
  • To process transactions;
  • To analyze your interactions with us or our website;
  • To enforce our Terms of Service;
  • To prevent or investigate fraud;
  • To prevent or investigate criminal activity.

Identifying information - Postal / Shipping address

Specific piece of personal information shared

Postal / Shipping address

Categories of third parties with whom personal information is/was shared

  • Content management systems;
  • Customer management systems;
  • Data analytics providers;
  • Data brokers;
  • Data linking platforms;
  • Email service providers;
  • Financial transactions processors;
  • Fraud prevention services vendors;
  • Government or law enforcement entities;
  • Hosting providers;
  • Parties that need to operate the website;
  • Shipping companies;
  • Social networks.

Reason(s) for sharing

  • To market to you via email;
  • To manage our interactions with you;
  • To process transactions;
  • To analyze your interactions with us or our website;
  • To enforce our Terms of Service;
  • To prevent or investigate fraud;
  • To prevent or investigate criminal activity.

Identifying information - Billing address

Specific piece of personal information shared

Billing address

Categories of third parties with whom personal information is/was shared

  • Content management systems;
  • Customer management systems;
  • Data analytics providers;
  • Data brokers;
  • Data linking platforms;
  • Email service providers;
  • Financial transactions processors;
  • Fraud prevention services vendors;
  • Government or law enforcement entities;
  • Hosting providers;
  • Parties that need to operate the website;
  • Shipping companies;
  • Social networks.

Reason(s) for sharing

  • To market to you via email;
  • To manage our interactions with you;
  • To process transactions;
  • To analyze your interactions with us or our website;
  • To enforce our Terms of Service;
  • To prevent or investigate fraud;
  • To prevent or investigate criminal activity.

Identifying information - Phone number

Specific piece of personal information shared

Phone number

Categories of third parties with whom personal information is/was shared

  • Content management systems;
  • Customer management systems;
  • Data analytics providers;
  • Data brokers;
  • Data linking platforms;
  • Email service providers;
  • Financial transactions processors;
  • Fraud prevention services vendors;
  • Government or law enforcement entities;
  • Hosting providers;
  • Parties that need to operate the website;
  • Shipping companies;
  • Social networks.

Reason(s) for sharing

  • To market to you via email;
  • To manage our interactions with you;
  • To process transactions;
  • To analyze your interactions with us or our website;
  • To enforce our Terms of Service;
  • To prevent or investigate fraud;
  • To prevent or investigate criminal activity.

Identifying information - IP address

Specific piece of personal information shared

IP address

Categories of third parties with whom personal information is/was shared

  • Content management systems;
  • Customer management systems;
  • Data analytics providers;
  • Data brokers;
  • Data linking platforms;
  • Email service providers;
  • Financial transactions processors;
  • Fraud prevention services vendors;
  • Government or law enforcement entities;
  • Hosting providers;
  • Parties that need to operate the website;
  • Social networks.

Reason(s) for sharing

  • To market to you via email;
  • To manage our interactions with you;
  • To process transactions;
  • To analyze your interactions with us or our website;
  • To enforce our Terms of Service;
  • To prevent or investigate fraud;
  • To prevent or investigate criminal activity.

Identifying information - Email address

Specific piece of personal information shared

Email address

Categories of third parties with whom personal information is/was shared

  • Content management systems;
  • Customer management systems;
  • Data analytics providers;
  • Data brokers;
  • Data linking platforms;
  • Email service providers;
  • Financial transactions processors;
  • Fraud prevention services vendors;
  • Government or law enforcement entities;
  • Hosting providers;
  • Parties that need to operate the website;
  • Social networks.

Reason(s) for sharing

  • To market to you via email;
  • To manage our interactions with you;
  • To process transactions;
  • To analyze your interactions with us or our website;
  • To enforce our Terms of Service;
  • To prevent or investigate fraud;
  • To prevent or investigate criminal activity.

Financial information - Credit card or debit card number

Specific piece of personal information shared

Credit card or debit card number

Categories of third parties with whom personal information is/was shared

  • Customer management systems;
  • Data analytics providers;
  • Data linking platforms;
  • Financial transactions processors;
  • Fraud prevention services vendors;
  • Government or law enforcement entities;
  • Hosting providers;
  • Parties that need to operate the website.

Reason(s) for sharing

  • To market to you via email;
  • To manage our interactions with you;
  • To prevent or investigate fraud;
  • To process transactions;
  • To analyze your interactions with us or our website;
  • To enforce our Terms of Service;
  • To prevent or investigate criminal activity.

Financial information - Card expiration date

Specific piece of personal information shared

Card expiration date

Categories of third parties with whom personal information is/was shared

  • Customer management systems;
  • Data analytics providers;
  • Data linking platforms;
  • Financial transactions processors;
  • Fraud prevention services vendors;
  • Government or law enforcement entities;
  • Hosting providers;
  • Parties that need to operate the website.

Reason(s) for sharing

  • To market to you via email;
  • To manage our interactions with you;
  • To prevent or investigate fraud;
  • To process transactions;
  • To analyze your interactions with us or our website;
  • To enforce our Terms of Service;
  • To prevent or investigate criminal activity.

Financial information - Card CVV (security code)

Specific piece of personal information shared

Card CVV (security code)

Categories of third parties with whom personal information is/was shared

  • Customer management systems;
  • Data analytics providers;
  • Data linking platforms;
  • Financial transactions processors;
  • Fraud prevention services vendors;
  • Government or law enforcement entities;
  • Hosting providers;
  • Parties that need to operate the website.

Reason(s) for sharing

  • To market to you via email;
  • To manage our interactions with you;
  • To prevent or investigate fraud;
  • To process transactions;
  • To analyze your interactions with us or our website;
  • To enforce our Terms of Service;
  • To prevent or investigate criminal activity.

Financial information - Bank account number

Specific piece of personal information shared

Bank account number

Categories of third parties with whom personal information is/was shared

  • Customer management systems;
  • Financial transactions processors;
  • Fraud prevention services vendors;
  • Government or law enforcement entities.

Reason(s) for sharing

  • To market to you via email;
  • To manage our interactions with you;
  • To prevent or investigate fraud;
  • To process transactions;
  • To analyze your interactions with us or our website;
  • To enforce our Terms of Service;
  • To prevent or investigate criminal activity.

Internet or other electronic activity - Information regarding your interaction with our website or application

Specific piece of personal information shared

Information regarding your interaction with our website or application

Categories of third parties with whom personal information is/was shared

  • Content management systems;
  • Customer management systems;
  • Data analytics providers;
  • Data brokers;
  • Data linking platforms;
  • Email service providers;
  • Financial transactions processors;
  • Fraud prevention services vendors;
  • Government or law enforcement entities;
  • Hosting providers;
  • Parties that need to operate the website;
  • Shipping companies;
  • Social networks.

Reason(s) for sharing

  • To market to you via email;
  • To manage our interactions with you;
  • To process transactions;
  • To analyze your interactions with us or our website;
  • To enforce our Terms of Service;
  • To prevent or investigate fraud;
  • To prevent or investigate criminal activity.

Consumer profiling - Inferences drawn from any other information to create a profile about the consumer

Specific piece of personal information shared

Inferences drawn from any other information to create a profile about the consumer

Categories of third parties with whom personal information is/was shared

  • Content management systems;
  • Customer management systems;
  • Data analytics providers;
  • Data brokers;
  • Data linking platforms;
  • Email service providers;
  • Financial transactions processors;
  • Fraud prevention services vendors;
  • Government or law enforcement entities;
  • Hosting providers;
  • Parties that need to operate the website;
  • Shipping companies;
  • Social networks.

Reason(s) for sharing

  • To market to you via email;
  • To manage our interactions with you;
  • To process transactions;
  • To analyze your interactions with us or our website;
  • To enforce our Terms of Service;
  • To prevent or investigate fraud;
  • To prevent or investigate criminal activity.

How we protect your personal information

We have implemented the following measures to protect and safeguard your personal information:

CLIENT PRIVACY PRACTICES

NOTICE OF PRIVACY PRACTICES THIS NOTICE DESCRIBES HOW YOUR PERSONAL INFORMATION MAY BE USED/DISCLOSED, AND HOW YOU MAY OBTAIN ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. This Notice describes the privacy practices of Urban Ministries of Durham with respect to our use of the North Carolina Statewide Homeless Management Information System (“NC HMIS”). NC HMIS: We participate in a statewide system that allows shelters and other homeless service providers to share information about the people we serve. NC HMIS keeps information about clients that get help in each participating agency to better assist you. Through NC HMIS, we and other agencies can share your name, year of birth, gender, veteran status, and partial SS# without your permission (your “Standard Information”), unless you indicate on the NC HMIS Release Form that you do not want your Standard Information to be visible or tell an agency to close your “Profile/Name.” We and the other agencies can collect, use and share any additional information you consent to share when you filled out the Client Informed Consent and Release of Information Authorization Sharing Plan (your “Sharing Plan”). This Notice informs you as to how we and NC HMIS treat the personal information we collect, use, and share with other agencies. HIPAA: Note that if we are a “Covered Entity” as defined in the the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and must comply with the requirements set forth in HIPAA, we will provide you with a separate HIPAA Privacy Policy. Our classification as a Covered Entity, if applicable, in no way makes any other agency-members of NC HMIS or the Michigan Coalition Against Homelessness, the operator of NC HMIS, into “Business Associates,” as defined in HIPAA. In the event that any provisions of this Notice conflict with the HIPAA Privacy Policy, the HIPAA Privacy Policy will control. There may be information we collect about you that is governed by the HIPAA standards that is not covered by this Notice. In such case, only the HIPAA standards and not those set forth in this Notice, will apply. Personal and Health Information: When you receive services from us, we share your Standard Information on NC HMIS with other agencies, unless you tell us not to as provided above. If you choose to fill out a Sharing Plan, we will also share the personal information you consent to us releasing, which may include personal health information and information about your race, ethnicity, disabling conditions, previous residence history, employment history, substance abuse, sexual orientation, educational history and more. Your Standard Information and any information you release in your Sharing Plan is refered to as your “Protected Personal Information.” How We May Use and Disclose Your Protected Personal Information: We may use and disclose your Protected Personal Information only for the following purposes: (1) to provide or coordinate services to an individual; (2) for functions related to payment or reimbursement for services; (3) to carry out administrative functions, including but not limited to legal, audit, personnel, oversight and management functions; or (4) for creating de-identified Protected Personal Information. Other Uses and Disclosures: We may use or disclose your Protected Personal Information for other reasons, even without your permission. Subject to applicable federal or state law, we are permitted to disclose your Protected Personal Information without your permission for the following purposes: • Required by Law: We may use/disclose your Protected Personal Information when such use/disclosure is required by law, subject to the requirements of such law. • Serious threat to health or safety: We may use and disclose your Protected Personal Information when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person. Any disclosure, however, would only be to someone able to help prevent the threat. • Abuse, Neglect or Domestic Violence: We may disclose your Protected Personal Information when the disclosure relates to victims of domestic violence, abuse or neglect, or the neglect or abuse of a child or an adult who physically or mentally incapacitated, where the disclosure is required by law, you agree to such disclosure, or the disclosure is authorized by law and we believe it is necessary to prevent serious harm to you or other potential victims. • Research: Subject to certain restrictions, we may use or disclose your Protected Personal Information for approved academic research conducted by an individual or institution that has a formal relationship with us and a written research agreement that requires researchers and data recipients to protect your Protected Personal Information. • Law enforcement purposes: Subject to certain restrictions, we may disclose your Protected Personal Information under certain circumstances. • Even if you agree or do not object, however, the foregoing uses/disclosures may also be limited by certain North Carolina laws governing pharmacy, mental health facility or nursing facility records, or records related to controlled substance abuse and communicable diseases. Authorization to Use or Disclose Your Protected Personal Information: In any situations other than those where your permission is not required, as described above, we will ask for your written authorization before using or disclosing your Protected Personal Information, which you may do or have already done by signing a Sharing Plan. If you choose to sign a Sharing Plan to disclose your Protected Personal Information, you can later revoke that authorization to stop any future uses and disclosures. However, you cannot revoke your authorization for uses and disclosures that we have made in reliance upon such authorization. Destruction or De-Identificatin of Your Protected Personal Information: We will dispose of or, in the alternative, remove identifiers from, Protected Personal Information that is not in current use seven years after your Protected Personal Information was created or last changed, unless a statutory, regulatory, contractual, or other requirement mandates we keep it longer. Individual Rights: You have the following rights with regard to your Protected Personal Information. Please contact the person listed below to obtain the appropriate forms for exercising these rights. Request Restrictions: You may request restrictions on uses and disclosures of your Protected Personal Information, unless such restriction is inconsistent with our legal requirements. We are not required to agree to such restrictions, but if we do agree, we must abide by those restrictions. Inspect and Obtain Copies: You have the right to inspect and obtain a copy of your health information. We can also explain to you any information you may not understand.

Cookies

A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies. Please visit our Cookie Policy to learn more about what cookies we collect, why we collect them, and how to change your cookie settings.

Children's privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.

Analytics programs

This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.

Information retention

We retain all of the information that we collect until information is requested to be removed, unless a statutory, regulatory, contractual, or other requirement mandates we keep it for a specified amount of time.

Direct marketing

We use the information that we collect about you for direct marketing purposes. Direct marketing is the act of selling products or services directly to consumers rather than through retailers. Residents of Australia and/or the European Union and/or the European Economic Area and the United Kingdom - You may, at any time, request that we cease to use your information for direct marketing purposes by emailing us at devel@umdurham.org.

Your rights

Depending upon where you reside, you may have the following rights with regard to your personal information:

The right to access the personal information that we have collected about you.

Applies To

Residents of Australia, the European Union and/or the European Economic Area, the United Kingdom, and Quebec only

The right to request that we delete all or some of the personal information that we have collected on you.

Applies To

Residents of the European Union and/or the European Economic Area and the United Kingdom only

The right to ask us to transmit your personal information that we have collected on you to another provider (where technically feasible).

Applies To

Residents of the European Union and/or the European Economic Area and the United Kingdom only

The right to request that we amend any of the information that we have collected about you.

Applies To

Residents of Australia, the European Union and/or the European Economic Area, the United Kingdom, and Quebec only

The right to withdraw your consent to the processing of your data.

Applies To

Residents of the European Union and/or the European Economic Area, the United Kingdom, and Quebec only

The right to request that we restrict the processing of your data.

Applies To

Residents of the European Union and/or the European Economic Area and the United Kingdom only

The right to lodge a complaint regarding our collection, sharing and processing of data with competent authorities in the proper jurisdiction.

Applies To

Residents of Australia, the European Union and/or the European Economic Area, the United Kingdom, and Quebec only

The right to not have to identify yourself, or of using a pseudonym in certain circumstances.

Applies To

Residents of Australia only

The right to stop receiving unwanted direct marketing.

Applies To

Residents of Australia and the European Union and/or the European Economic Area only

Exercising your rights

You may exercise the rights specified above by submitting a consumer request to:

Joe Daly
Director of Development
jdaly@umdurham.org
(919) 682-0538
410 Liberty St Durham, NC 27701
United States

We will respond to most consumer requests within 30 to 45 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.

Complaints

You have the right to lodge a complaint regarding our collection, use and sharing of your personal information by contacting us at the following contact information:

Any such complaints must first be addressed to us in writing as required by Australia Privacy Act 1988 S 40(1A). We will respond to all complaints within a reasonable time (usually 30 days). If you are not satisfied with our response to your complaint, you may then lodge a complaint with the Office of the Australian Information Commissioner by following the steps on this page.

Accountability

The following person is accountable and responsible for our privacy practices and procedures:

Joe Daly
Director of Development
(919) 682-0538
jdaly@umdurham.org

You may lodge a complaint with us by contacting the person accountable and responsible for our privacy practices and procedures at the contact information above. You may also lodge a complaint with the Office of the Privacy Commissioner of Quebec by filling out this form or calling 1-888-528-7741.

Location of data processing

All data processing activities undertaken by us take place in North Carolina, the United States.

Third-party websites

This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Transferring Data

We plan to transfer data to United States. This means that your information may be processed in a country outside of Quebec and it may be accessible to law enforcement authorities and national security authorities of that country and jurisdiction.

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website or application.

Questions

If you have any questions about this Privacy Policy, please contact us at devel@umdurham.org.