Privacy Policy

Last updated: Dec 24, 2024 2:52 PM

We value your privacy very highly. Please read this Privacy Policy carefully before using the https://www.darwinspet.com/ Website (the "Website") operated by Arrow Reliance, Inc. dba Darwin's Natural Pet Products, a corporation formed in Washington, United States ("us," "we," "our"), as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

What information we collect, where we get this information, how we use this information, what happens if we don't have it, and the legal basis for processing this information

We collect and store any and all information that you enter on this Website. In the last 12 months, we have collected and stored the following information about individuals using our Website:

Note that we do not use your personal information for the purpose of profiling. Please see the "Your Rights" section below for more information about exercising your privacy rights related to profiling.

With whom we share your personal information

In the last 12 months, we have disclosed and shared the personal information below with the following third parties for the following reason(s):

How we protect your information

We have implemented the following measures to protect and safeguard your personal information:

• Limiting the amount of personal information that we collect to strictly necessary only;
• Using ssl or other secure connection technologies when receiving or sending personal information beyond internal networks;
• Performing regular risk assessments;
• Having comprehensive security policies and procedures;
• Screening all employees with access to personal information;
• Training our employees;
• Requiring our employees to sign confidentiality agreements;
• Encrypting laptops, usbs and other portable media;
• Implementing and monitoring intrusion prevention and detection systems;
• Maintaining up-to-date software and safeguards;
• Performing regular due diligence of vendors;
• Implementing physical security measures.

Sale of your information

While we do not “sell” your personal information in the standard meaning of that term, a broad definition of “sale” may include activities arising from common marketing and advertising practices, which allow us to better know and serve our customers. For example, the broad definition of “sale” includes sharing your data with advertising networks for purposes of targeted advertisements. Thus, we may sell your personal information, subject to your right to opt-out of those sales. Please see the "Your Rights" section below for more information about exercising your privacy rights regarding sales of your personal information.

In the last 12 months, we have sold the following personal information to the following categories of third parties for the following reason(s):

Cookies

A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies. Please visit our Cookie Policy to learn more about what cookies we collect, why we collect them, and how to change your cookie settings.

Children's privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website. We do not sell the personal information of minors under the age of 16.

Bona fide loyalty program

As prescribed by the Colorado Privacy Act, we have established a bona fide loyalty program for our customers. This program uses the following categories of personal information: Identifying information.

We may sell the following categories of personal information that was collected through the bona fide program to third parties: Identifying information. Please see the "Your Rights" section below for more information regarding opting out of sales of personal information.

We may use the following categories of personal information that was collected through the bona fide program for targeted advertising: Identifying information. Please see the "Your Rights" section below for more information regarding opting out of the use of your personal information for targeted advertising.

We may share the personal information that is collected about you through the bona fide loyalty program with the following categories of third parties: Advertising networks, Content management systems, Customer management systems, Data analytics providers, Email marketing vendors, Email service providers, Financial transactions processors, Fraud prevention services vendors, Hosting providers, Parties that need to operate the website, Shipping companies, and Social networks.

Please note that if you exercise your right to delete your personal information, we will no longer be able to offer you the bona fide loyalty program. We will not be able to offer you the bona fide loyalty program because We will not be able to keep track of your purchases for purposes of the program.

Analytics programs

This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.

Information retention

We retain the following personal information for the following periods of time:

Direct marketing

We use the information that we collect about you for direct marketing purposes. Direct marketing is the act of selling products or services directly to consumers rather than through retailers. Residents of the European Union and/or the European Economic Area and the United Kingdom - You may, at any time, request that we cease to use your information for direct marketing purposes by emailing us at customerservice@darwinspet.com.

Your rights

Depending upon where you reside, you may have the following rights with regard to your personal information:

Exercising your rights

You may exercise the rights specified above by submitting a consumer request using the following form:

If you use our cookie consent banner to exercise your privacy rights, the opt out signal will be applied to your browser. If you opt-out by contacting us as stated above, your preference will be applied to your account and our databases, including offline sales.

We will need to verify your identity prior to effectuating your request. To verify your identity, you will need to provide us with the following information with your request:

• Name;
• Phone number;
• Email address.

Please note that we may be unable to process your request if you do not provide us with the above information.

You may also designate an authorized agent to exercise your rights on your behalf. You may designate an agent via any of the ways used to submit requests on your behalf. We will request the agent to verify that he or she has the authority to submit requests on your behalf. We will do so by asking the agent to submit the following information:

• Valid power of attorney;
• The authorized agent's valid government ID.

Please note that we may not be able to process your request if your designated agent and/or you do not provide us with the above information.

We will respond to most consumer requests within 30 to 90 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.

You have the right to appeal a refusal to take action on a rights request. You may file an appeal to us at the contact information provided above. We will respond to most appeal requests within 45 days to 60 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond (up to 90 days total). In our response to your appeal, we will inform you of any actions taken or not taken and the reason(s) as to why. Normally, we do not charge a fee to process or respond to consumer requests. However, we may charge a fee for a second, third or subsequent request within a 12-month period.

Accountability

The following person is accountable and responsible for our privacy practices and procedures:

Director of IT
877-738-6325
itadmin@darwinspet.com

You may lodge a complaint with us by contacting the person accountable and responsible for our privacy practices and procedures at the contact information above. Residents of Quebec may lodge a complaint with the Office of the Privacy Commissioner of Quebec by filling out this Quebec Privacy Commission page or calling 1-888-528-7741. Residents of Canada may also lodge a complaint with the Office of the Privacy Commissioner of Canada by visiting this File a Privacy Complaint (Canada) page or calling 1-800-282-1376.

Location of data processing

All data processing activities undertaken by us take place in United States.

Third-party websites

This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Do Not Track

Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support Do Not Track ("DNT"). You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website or application.

Questions

If you have any questions about this Privacy Policy, please contact us at customerservice@darwinspet.com.